Terms & Conditions

TERMS & CONDITIONS

The USPS is an equal opportunity employer, and bases its hiring decisions on a job seeker’s performance in each of the four steps of the postal hiring process. JobSupportServices.com provides guidance, coaching, exam preparation and job location to job candidates who are looking for employment with the United States Postal Service.

Neither the USPS nor JobSupportServices.com can guarantee the employment of any candidate, or the availability of any specific job, in any area, at any given time. JobSupportServices.com is not affiliated with the United States Postal Service.

JobSupportServices.com assists candidates with each of the four steps of the US Postal Services hiring process. Historically, most applicants who utilize JobSupportServices.com’s support program passes the Postal Hiring Exam the first time.  What most people do not know is that 80% of all applicants either fail the personality exam or the 473, 473c, or the 473e exam the first time! Applicants who fail the exam can only take it once every 4 months, which is why JobSupportServices.com provides not just a book, but live agents, video tutorials and timed test simulators help you prepare for the hiring process.

In addition to helping candidates in the hiring process, JobSupportServices.com also rewards successful candidates for getting hired. All candidates who register through this site and are hired by the USPS, are eligible for a $50 Rebate with proof of completion.

To register, a registration fee is required to access the training program. This transaction will appear on a bank statement as “Job Support Services LLC”.

Cancellations and Refunds

Contact Customer Service for Refunds 1-866-408-2670 and choose the billing option.

The Job Support Services’ program offers a “Pass the Exam” guaranteed. Therefore, registration fees are refundable if the candidate DOES NOT PASS the required postal 473 or 473c exam, which is given at an independent testing facility. Refunds are also available to those who request them within 72 hours of their registration date, provided our program resources have not yet been accessed or used. Customers will need to contact the toll-free customer support number within your account or by submitting a request through our Contact Us Form.

Customers eligible for a refund due to not passing the postal exam 473 must submit a completed Refund Request Form, along with a copy of their exam score from the USPS and a copy of the charge as it appears on their bankcard statement. Customers also must have taken at least 2 exam simulations and obtained a passing score within your Job Support Services account.

Other mitigating circumstances that would qualify for a partial refund. Customers who have completed all the required steps within the program and find that there have been no available jobs within 50 miles of their residence after 120 days of registering for the service can qualify for a partial refund and maintain full access to their Job Support Services account.

Approved refunds are processed within 2 business days. To request a refund, simply log in to your account and click “Refund Request” in the bottom navigation bar. Applicants are not eligible for a refund after 120 days of registering.

Our customer service agents are available Monday – Friday from 8:00AM to 6:00PM Eastern Standard Time. Please log into your account and contact them directly for any assistance needed regarding your account.

For more information about JobSupportServices.com please review our Terms and Conditions as well as our Privacy Policy.

Your Use of this Website is Governed by These Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Your use of this website or other JobSupportServices.com affiliate websites (collectively, the “Site”) constitutes your agreement to follow these Terms and Conditions and to be bound by them. If you do not want to be bound by these Terms and Conditions, please do not use the Site.

These Terms and Conditions May Change

JobSupportServices.com reserves the right to update or modify these Terms of Use at any time without prior notice. Your use of this Site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed.  For this reason, we encourage you to review these Terms of Use each time you use this Site as well as our Statement of Service and Privacy Policies.

Use of This Website

By using this Site and accepting these Terms of Use, you certify that you are 18 years of age or older. Anyone under the age of 18 should not use this Site unless supervised by an adult who agrees to be bound by these Terms of Use and who agrees to be fully responsible for use of this Site, including all financial charges and legal liability that may be incurred.

All billing and registration information you provide on this Site must be truthful and accurate. Providing any untruthful or inaccurate information on this Site may constitute a breach of these Terms and Conditions.  By confirming your purchases at the end of the checkout process, you are agreeing to accept and pay for the license for use of the services being offered.

Copyrights and Other Intellectual Property

All of the content on the Site, including, for example, all text, images, illustrations and graphics, is subject to copyright, trademark, service mark and/or other intellectual property rights or licenses held by JobSupportServices.com, one of its affiliates, or by third parties who have licensed their materials to JobSupportServices.com.  The entire content of this Site is copyrighted as a collective work under the copyright laws of the United States and JobSupportServices.com owns a copyright in the selection, coordination, arrangement and enhancement of the content.

The content of this Site as a whole is intended solely for personal, noncommercial use by the users of our Site. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.  No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading.  Job Support Services’ reserves complete title and full intellectual property rights in any content and/or software you download from this Site.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from JobSupportServices.com.

Unsolicited Idea Submissions

JobSupportServices.com is always pleased to hear from members of the JobSupportServices.com community and welcomes your comments regarding JobSupportServices.com’s products and services. However, it is JobSupportServices.com’s policy not to accept or consider ideas, suggestions, proposals or materials other than those JobSupportServices.com has specifically requested. We hope you will understand that this policy is intended to help JobSupportServices.com avoid future misunderstandings when new products, services and features developed internally by JobSupportServices.com employees might be similar or even identical to an idea of yours.

If you send us an unsolicited suggestion, idea, proposal or other material (collectively, the “Submission”), JobSupportServices.com will consider the Submission to be non-confidential and non-proprietary. JobSupportServices.com shall have no obligations concerning the Submission, contractual or otherwise (including but not limited to an obligation to keep the Submission confidential), and shall not be liable for any use or disclosure of any Submission. JobSupportServices.com shall be entitled to unrestricted use of the Submission for any purpose whatsoever, commercial or otherwise, without compensation to you.

If you send us, at our request, a comment or suggestion to improve this Site or add a new category or feature (for example through our social media networks, customer support web forms or otherwise) (collectively, the “Suggestion”), JobSupportServices.com will consider the Suggestion to be non-confidential and non-proprietary. JobSupportServices.com shall have no obligations concerning the Suggestion, contractual or otherwise (including but not limited to an obligation to keep the Suggestion confidential), and shall not be liable for any use or disclosure of any Suggestion. JobSupportServices.com shall be entitled to unrestricted use of the Suggestion for any purpose whatsoever, commercial or otherwise, without compensation to you.

Security

You are prohibited from violating or attempting to violate the security of this Site, including, without limitation, accessing data or logging onto a server or account which you are not authorized to access; attempting to breach security or authentication measures and attempting to interfere with service to any user, host or network, including via means of introducing a virus to the Site, overloading or flooding, spamming, mail bombing or crashing.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism to navigate or search this Site other than the search engines and search agents available from Job Support Services Services.com on this Site and other than generally available third party web browsers such as Internet Explorer, Mozilla Firefox, Chrome, Safari, etc.

Violations of the security of this Site may result in civil or criminal liability. JobSupportServices.com may cooperate with law enforcement authorities in prosecuting users who are involved in such violations.

Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss

The information on this Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it in accordance with the terms of our Refund Policy within the Statement of Service. The risk of loss and title to items purchased from JobSupportServices.com pass to the licensee upon our delivery of services.

DISCLAIMERS –– GENERAL

THE SITE IS OPERATED BY JOBSUPPORTSERVICES.COM ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, TO THE FULL EXTENT PERMITTED BY LAW. JOBSUPPORTSERVICES.COM, ITS AFFILIATES AND PARTNERS DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

WITHOUT LIMITING THE FOREGOING, JOBSUPPORTSERVICES.COM, ITS AFFILIATES AND PARTNERS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.

WITHOUT LIMITING THE FOREGOING, JOBSUPPORTSERVICES.COM, IT’S AFFILIATES AND PARTNERS DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS SITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

WITHOUT LIMITING THE FOREGOING, JOBSUPPORTSERVICES.COM, ITS AFFIILATES AND PARTNERS DISCLAIM ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE MANUFACTURER OF THE ITEM.

JOBSUPPORTSERVICES.COM, ITS AFFILIATES AND PARTNERS DO NOT ENDORSE OR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA, YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS SITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS SITE. LINKS TO OTHER WEBSITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.

JOBSUPPORTSERVICES.COM, ITS AFFILIATES AND PARTNERS MAKE NO REPRESENTATIONS THAT CONTENT PROVIDED ON THIS SITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

JOBSUPPORTSERVICES.COM, IT AFFILIATES AND PARTNERS ASSUME NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS SITE.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, SHALL JOBSUPPORTSERVICES.COM, ITS AFFILIATES OR PARTNERS, OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS SITE.

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF JOBSUPPORTSERVICES.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS SITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS OF USE, YOU’RE SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF JOBSUPPORTSERVICES.COM, ITS AFFILIATES AND PARTNERS UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

ENFORCEMENT OF TERMS OF USE

BY ACCESSING AND USING THE SITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS SITE IS SUBJECT TO THESE TERMS OF USE, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF GEORGIA, UNITED STATES OF AMERICA.

Please reference the Contact Us section for information on how to contact JobSupportServices.com.

Mailing Address:

Attn: Customer Service
Job Support Services,LLC.
5555 Peachtree Dunwoody Rd, Suite 201
Atlanta, GA 30342