Performs a variety of full performance, routine and complex clerical duties as needed to expedite the billing, collection and processing of utility account transactions.Essential Task Functions
Promotes and follows the City's mission statement, values and expectations.
General: Work in concert with other clerks to serve counter customers and answer phones; take and relay messages; communicate work orders to public works employees; create and maintain various utility billing and payment records and files; compose letters and other correspondence; handle and answer inquiries related to utility accounts and records.
Operate personal computers and various software applications for word processing, email, spreadsheets, billing and payment systems.
Learn and follow all established department procedures, processes and policies.
Assist with all other utility billing office and department functions as needed.
Billing: Operate meter reading software to include downloading/uploading data to meter reading devices; process meter reading data into billing system; evaluate data for misreads and irregularities; initiate re-read work orders and makes corrections; operate billing software system to calculate charges and render billing; prepare and mail bills to customers; coordinate mailing with mail service company; calculate and process final billings for closed accounts; monitor and maintain billing system parameters to ensure proper and accurate bill calculation.
Collections: Prepare and mail delinquent reminder notices; charge accounts with late payment penalty; monitor past due account; make, record and monitor special payment arrangements; create and mail disconnection notices; initiate disconnection work orders and transmit to public works employees for turn off; write correspondence and make phone calls as needed to collect past due accounts; submit accounts to collection agency according to procedure and policy; collect returned checks; make and track bankruptcy filings.
Cashiering: Prepare and open cash register and drawers for the day; receive, process and receipt all mail and over-the-counter payments; open and sort incoming mail; balance cash and checks to receipt reports; assist in preparing bank deposit; reconcile payment stubs with activity reports.
Account Maintenance: Set up property information for new parcels; open and set up new customer accounts; set up services for new accounts; close discontinued accounts; make modifications and changes to existing accounts for service additions, service deletions, name changes, ownership changes, address changes, etc.; primarily responsible to answer utility billing office phones; receive, track and initiate delivery or pickup of garbage containers and coordinating same with the contractor; assist cashier with mail and cash receipting function as needed.Minimum Qualifications
Education and Experience:
Graduation from high school.
Two (2) years of responsible experience related to above duties; preferably within a municipal utility department;
An equivalent combination of education or experience.
Knowledge, Skills, and Abilities:
Working knowledge of general office maintenance and practices; utility billing and collection procedures and processes; operation of personal computer utilizing various software programs related to word and work processing, spreadsheet and data base management; operation of standard office equipment; basic mathematics and bookkeeping; interpersonal communication skills and telephone etiquette; public relations.
Ability to communicate effectively, verbally and in writing; communicate effectively with irate customers; perform basic mathematical calculations; maintain strict confidentiality related to sensitive administrative information; operate personal computer (DOS) in utilizing various programs to produce or compose formal documents, reports and records; operate standard office equipment; develop effective working relationships with supervisors, fellow employees, and the public.
Must be able to type 40 words per minute. You must submit a certified type test from Layton City or other verifiable source obtained within the last 6 months before the posted closing date. Online tests are not accepted. Type tests may be taken at the Layton City Human Resource office located at 437 North Wasatch Drive, Layton, UT between the hours of 8:00 am and 4:30 pm, Monday through Friday. If a certified type test is not submitted by the posted closing date, you will not move forward in the testing/hiring process.
Ten key 200 spm
Typical office setting with typical climate controls. Tasks require variety of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity exist. Mental application utilizes memory for details, verbal instructions, emotional stability and discriminating thinking.Supplemental Information
Works under the close to general supervision of the Treasurer.
Layton City provides a challenging and friendly work environment as well as an outstanding benefits package for full time employees which includes: medical, dental, vision, and life insurance, fully paid Utah Retirement Plan and optional 457 Retirement Plan, 12 days paid vacation per year (increasing w/years of service), 12 days paid sick leave per year, 12 days of holiday leave per year, 9/80 schedule, college tuition assistance, exercise gym and family pool membership, plus more.
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