Goverment Jobs
November 26, 2019
Lakewood, Washington
Job Type




Pierce Transit is an independent municipal organization dedicated to fulfilling the mission of improving people's quality of life by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected..

The Service Delivery and Support Division is currently recruiting for a Transit Operator Assistant Manager.

This position is dedicated to supporting the success all of our Transit Operators.We are looking for an individualwith proven skills in coaching andmentoring others. We are very proud of our Operatorsand are seeking aleader thatwillbe at their side to celebrate their successesandalso toequip them with the tools they need to overcome obstacles as they arise.The ideal candidate will bring a reputation for effective leadership in a transit environment where they had a direct impact on the success of transit employees.

Some of the duties of this role will include:

  • Supervision, assistance and training of Transit Operators;
  • Timely responses toissues, concerns and questions from stakeholders both internal and external to Pierce Transit;
  • Gathering and incorporating data from a wide array of resourcesto develop meaningful performance feedback loops for staff to encourage professional growth and development;
  • Planning and coordinating activities to effectively monitor and evaluate the quality of fixed-route transit services;
  • Reviewing and taking appropriate action regarding accident and incident reports;
  • Monitoring Transit Operator attendance and other elements of performance;
  • Participating in the management oftransit services;
  • Leading and/or participating in various process and project team committees;
  • Collaborating with other departments, divisions, labor unions and the public;
  • Taking on the responsibility for interpretation and implementation of the bargaining unit contract.
Essential Functions

The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

  • Observes, mentors and evaluatesthe performance of Transit Operators; provides support, assistance and counsel to any individual Transit Operator as necessary; prepares performance reviews and gives recognition or administers disciplinary action as appropriate.
  • Plans, directs and monitors the daily operations, functions and activities of Transit Operators. Coordinates initiatives for the enhancement and improvement of service and program delivery.
  • Visits the field to interact and develop positive rapport with Transit Operators, Service Supervisors and the public to assure safe, courteous and reliable service.
  • Investigates, responds to and resolves customer comments, complaints and issues; confers with Transit Operators and other Agency departments as necessary to ensure adequate response to customer concerns.
  • Works in partnership with Risk Management to manage complex or long term OJI absences; ensures consistency with Agency's redeployment program.
  • Distributes information to Transit Operators on new or revised policies, procedures and schedules and obtains feedback; reviews and updates Operator's Manual to incorporate Transit Operator input, revisions to Agency policies and procedures and changing laws and regulations.
  • Investigates, responds to and resolves operator incident reports, suggestions, equipment and safety concerns as well as personal issues in a timely manner both orally and in writing.
  • Monitors operator performance records to identify outstanding or potentially marginal Transit Operators; investigates and takes appropriate action for infractions, problems and issues.
  • Develops and analyzes statistical reports to assist management in ensuring customers receive safe, courteous and reliable service.
  • Develops, plans and implements programs designed to improve Transit Operator effectiveness.
  • Responds to grievances, complaints, lawsuits, and arbitration as required; represents the Division at hearings and arbitration as requested.
  • Assists in the development of Departmental policies and procedures.
  • Serves on committees, task forces and other work groups.
  • Performs duties in support of ongoing and special projects and assumes responsibility for successful and timely completion; supervises committees assigned to policy review or special issues.
  • Serves as Acting Transit Operations Manager in the absence of the Manager as requested.
  • Performs other duties of a similar nature and level as assigned.

To be successful in this position the individualwill possess knowledge of:

  • Federal and state public transportation laws and regulations
  • Agency policies, procedures, and practices including bargaining agreement, transit service routes, schedule and equipment
  • Leadership, management, and supervisoryprinciples including practicesin supervisions ofpublic transit system and commercial drivers
  • Training principles
  • Decision-making processes
  • Report and document writing techniques
  • Customer service principles
  • Record-keeping techniques
  • Oral and written communication skills
  • Modern office equipment.

To be successful in this rolethe individual will demonstrateskill in:

  • Interpreting and applying federal, state, and local laws and regulations;
  • Supervising and/or providing leadership;
  • Analyzing and interpretingstatistical and operational data and/or other related information and developing and implementing recommendations based on findings;
  • Conducting research and/or investigations;
  • Preparing reports, presentations, andtraining materials and/or other related documentation and correspondence;
  • Providing daily operational guidance and supervision;
  • Managing and administering projects, programs or operational activities;
  • Monitoring and administering operational measures;
  • Ensuring regulatory compliance of assigned area;
  • Planning and forecasting;
  • Providing customer service and client support;
  • Utilizing a computer and relevant software applications;
  • Practicing excellent communication and interpersonal skills as applied to interaction with coworkers, supervisor, and the general public, sufficient to exchange or convey information and to receive work direction.

Minimum Qualifications Include:

  • Bachelor's Degree and 5 years experience related to area of assignment including 2 years progressively responsible leadership experience related to area of assignment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
  • Valid driver's license;
  • The ability to obtain a Commercial Driver's License - Class B with passenger endorsements within 6 months of hire.

The ideal candidate may possess:

  • National Incident Management System (NIMS) certification;
  • Applicable FCC Operator License.
Supplemental Information

Application Instructions
To be considered for this vacancy, youmust be a Pierce Transit employeeand youmustapply online via

  • The online application must include a chronological work and/or education history covering ten years.
  • Applicants must also attach a resume and cover letter to be considered for this position.


  • Carefully review your application for accuracy, spelling and grammar before submitting.
  • Please ensure that your work history has been updated to include employment end dates as applicable.
  • The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at www.piercetransit/careers/.
  • A resume will not substitute for completing the "work experience" section of the application.
  • All information may be verified and documentation may be required.

For questions regarding this recruitment or assistance with the application process, please contact Randal Shultz @ 253-983-3341 or [email protected]

If you are having technical difficulties creating, accessing or completing your application, please callNEOGOVtoll-free at (855) 524-5627 or [email protected].

Pierce Transit Is An Equal Employment Opportunity Employer
Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Paid Leave:
Full-time Pierce Transit employees receive 10 paid holidays, 2 personal paid holidays, 6 days of major sick leave, and 22 days of paid time off (PTO) per year. Part-time employees receive pro-rated leave, to include major sick leave, PTO, and holiday pay. PTO accrual rates increase per policy.

Employees may be considered for recognition leave and merit increases as part of the performance evaluation process.

Insurance Plans:
Pierce Transit employees and their dependents (including domestic partners) may elect a medical (includes vision) and dental plan. Medical and dental benefits begin the first day of the month following date of hire. Employees may also participate in a flexible spending account for eligible health care and dependent care expenses.

Basic life insurance as well as AD&D insurance coverage is provided by the employer at no cost to the employee. Employees may elect to purchase additional coverage. Additionally, long-term disability insurance is provided by the employer at no cost to the employee in the event an employee cannot work due to a covered illness or injury (some limitations apply).

Retirement Plan:
All employees of Pierce Transit arerequired to participatein the Washington State Public Employees' Retirement System (PERS). Employees are not covered under the Social Security System except for a 1.45% payment for Medicare.

For those eligible employees who were previous members of the Tacoma Employees' Retirement System (TERS), continuation of participation in that system may be permitted. Those employees will be required to contribute to the Social Security System and Medicare.

Deferred Compensation Plan:
Employees are eligible to participate in a 457 savings plan with an employer match of up to 4.25% of annual compensation.

Hours of Work:
Most Pierce Transit employees have a 40-hour workweek; however, positions may require shift work, overtime, and weekend work. Alternative work schedules and teleworking are available subject to department approval.

Probationary Period:
All regular employees are subject to successful completion of a probationary period of six months, unless the position is listed as "at-will."

Employee Wellness Program:
Pierce Transit offers a robust Employee Wellness Program to assist employees in developing and maintaining a healthy lifestyle. Incentives may be available for successful completion of Wellness activities. Additionally, an Employee Assistance Program (EAP) is available at no cost to the employee.

Tuition Reimbursement:
Pierce Transit offers reimbursement of tuition costs for successful completion of pre-approved courses once the employee has completed probation.

Are you at least twenty-one (21) years of age?

  • Yes
  • No
Do you currently possess a valid Driver's License?

  • Yes
  • No
Do you currently hold a valid Commercial Drivers License?

  • Yes
  • No
Which of the following most closely aligns with your professional experience in the transit industry?

  • I have worked in the transit industry less than 1 year.
  • I have worked in the transit industry more than 1 year but less than 3.
  • I have worked in the transit industry more than 3 years but less than 5.
  • I have worked in the transit industry more than 5 years.
  • None of the above.
Although not required for this position, which of the following best describes your experience as a transit operator?

  • I have never been a transit operator.
  • I have been a transit operator for less than one year.
  • I have been a transit operator for more than 1 year but less than 3.
  • I have been a transit operator for more than 3 years but less than 5.
  • I have been a transit operator for more than 5 years.
Which of the following best describes your experience evaluating the performance of staff as a regular function of your assigned professional duties?

  • I have evaluated the performance of staff for less than 1 year.
  • I have evaluated the performance of staff for more than one year but less than 3.
  • I have evaluated the performance of staff for more than 3 years but less than 5.
  • I have evaluated the performance of staff for more than 5 years.
  • I have no experience evaluating the performance of staff.
Which of the following best describes your years of experience analyzing and evaluating operational data as a primary function of your role in a professional capacity?

  • Less than one year.
  • Over one but less than three years.
  • Over three but less than five years.
  • Over five years of experience.
  • I don't have any experience in analyzing and evaluating operational data.
Please provide a brief description of three things you believe are very important to effective leadership of staff. Do not exceed three sentences or bullets.

    Do you possess any of the following certifications? Please select all that apply. Important note: Any experience indicated must be supported by your application materials.

    • Safety and Health Specialist
    • Certified Driver Trainer Instructor
    • Bus Collision Investigator
    • None of the above

    * Required Question

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