Goverment Jobs
December 14, 2019
North Carolina
Job Type





The City of Fayetteville is currently recruiting for a Transit Dispatcher toschedule and coordinate vehicles and passenger trips; to dispatch vehicles; to provide information to the public and respond to customer questions and complaints; to monitor and respond to calls, including two-way radios and mobile phones; to verify and monitor staff locations; to record service calls; to prepare, prioritize and relay transportation requests, including emergency situations; to participate in a variety of administrative and clerical duties related to assigned area of work; and to perform technical tasks relative to assigned area of responsibility. ESSENTIAL DUTIES & RESPONSIBILITIES

  1. Assign, and coordinate the work of bus operators responsible for providing mass transit services within the Transit Department.
  2. Prepare, schedule and assign daily work duties and routes; prepare block sheets, run boards, status reports and call lists.
  3. Operate a two-way radio in support of dispatching duties; ensure routes are serviced in a timely fashion and on schedule; assist bus operators during breakdowns including securing replacement equipment and staff; coordinate major equipment and vehicle repairs with fleet maintenance staff.
  4. Maintain employee time sheets, vehicle allocation and run assignments.
  5. Act as receptionist; answer and screen telephone calls; provide information to the general public; respond to sensitive inquiries and complaints.
  6. Provide ticket sales and information for walk-in customers.
  7. Provide public transportation and para-transit dispatching and routing services to seniors, disabled individuals and the general public; dispatch fixed-route and para-transit vehicles as appropriate.
  8. Assist route supervisor in filling operator shift assignments.
  9. Provide information to law enforcement concerning Transit accidents, incidents and/or injuries and public safety.
  10. Verify and load the cash tray for daily business which includes transporting monies to the appropriate area.

For a complete job description, click here. MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Two years of increasingly responsible experience in dispatch, transit operations, and/or customer service.

Equivalent to completion of the twelfth grade.


Possession of an appropriate valid driver's license and ability to maintain insurability.

A valid North Carolina, Class B Commercial Driver's License with Passenger andAirbrakeendorsements.

From the time of closing, the hiring process is anticipated to last4 weeks. The selectionprocess will consist of a panel interview andskills testing which may include, but not limited to, Outlook, Proofreading, Customer Service, Spelling, Microsoft Word and Excel, with theselected candidate being subject to a pre-employment background check, driving history check and aDepartment of Transportation (DOT) drug screen.

Health and Dental Insurance:

The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.

Employer Paid Leave

Paid Vacation: Employees earn vacation leave beginning the first day of employment, however, they are not eligible to take leave for 6 months. Leave accruals are based upon the number of years of service and the number of hours an employee is scheduled to work.

Paid Holidays: The City of Fayetteville observes 11 paid holidays per calendar year. The approved holidays are New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, 2 days at Thanksgiving and 2 days at Christmas.

Sick / Funeral Leave: Regular employees earn sick leave in proportion to the number of hours they are scheduled to work per week. Sick leave accruals begin the first day of employment. Sick leave can also be taken for deaths in your extended family. Sick leave hours accumulate without limits and may be used toward credible service upon retirement from the NC Local Government Retirement System.


The City assists our employees in securing their financial future during retirement by participating in the Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular status employees, scheduled to work 20 hours or more per week, become members in the retirement system upon employment. As a member of this system, employees are required to contribute 6 percent of their gross salary on a tax-deferred basis.

Deferred Compensation Plans:

To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These programs offer employees an opportunity to save a portion of their salary on a tax-deferred basis to supplement their retirement benefit. The programs offered are 401(k) Supplemental Retirement Income Plan and the ICMA 457 Plan.

Cafeteria Plan / Supplemental Benefits:

Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:

? Term Life Insurance (Pre-tax basis first $50,000 for employees)

? Dependent Term Life Insurance

? Critical Illness Insurance

? Universal Life Insurance

? Vision Insurance (Pre-tax basis)

? Disability Insurance

? Healthcare and Dependent Care Reimbursement Account (Pre-tax basis)

Death Benefit:

The first year an employee contributes to the retirement system, the city provides a death benefit of $3,000. After one year as a contributing member of the Retirement System, a death benefit is provided that is equal to the highest 12 months' salary in a row during the 24 months before death, no less than $25,000 and no more than $50,000. There is no cost to the employee for these benefits.

Pay Periods/Direct Deposit:

City employees are paid bi-weekly, every other Friday. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit of their payroll checks.

Employee Assistance Program:

The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance on legal, financial and personal issues that could affect your health, relationships and job performance.

Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position.

  • I have read and complied with the above statement.
Are you a current City of Fayetteville employee?

  • Yes
  • No
Have you held an out-of-state driver's license (other than NC) in the past 3 years?

  • Yes
  • No
Do you currently hold a valid driver's license?

  • Yes
  • No
Do you have an acceptable driving record in accordance with the City of Fayetteville driving standard policy? Click here to view the City of Fayetteville's driving standard.

  • Yes
  • No
This position requires meeting and maintaining vehicle insurability with the City of Fayetteville. Are you willing to accept this condition of employment?

  • Yes
  • No
Do you currently possess a valid North Carolina Class B Commercial Driver's License with Airbrake and Passenger endorsements?

  • Yes
  • No
If you answered "No" to the above question, will you be able to obtain a North Carolina Class B Commercial Driver's License with Airbrake and Passenger endorsements?

  • Yes
  • No
  • Already posses a North Carolina Commercial Driver's License with Airbrake and Passenger endorsements
How many years of experience do you have in dispatch, transit operations, and/or customer service?

  • 7+ years
  • 5 - 6 years
  • 2 - 4 years
  • One year or less
  • None
Briefly describe your experience in dispatch, transit operations, and/or customer service. (If this question does not apply please type N/A in the space below.)

    Do you have experience operating a 2-way radio?

    • Yes
    • No
    Do you have cash handling experience?

    • Yes
    • No
    Do you have experience with RouteMatch computer software?

    • Yes
    • No
    If you answered "Yes" to the question above, please describe your experience using RouteMatch computer software. (If this question does not apply, please type N/A in the space below.)

      What is your skill level using RouteMatch computer software?

      • Proficient
      • Moderate
      • Basic
      • None
      Do you have experience with Microfsoft computer software?

      • Yes
      • No
      If you answered "Yes" to the above question, please describe your experience working with Microsoft computer software. (If this question does not apply, please type N/A in the space below.)

        What is your skill level using Microsoft Word?

        • Proficient
        • Moderate
        • Basic
        • None
        What is your skill level using Microsoft Excel?

        • Proficient
        • Moderate
        • Basic
        • None
        This position has irregular work hours. Are you willing to accept this working condition?

        • Yes
        • No
        This position includes sitting for extended periods of time. Are you willing to accept these working conditions?

        • Yes
        • No
        This position requires the ability to frequently lift cash boxes weighing up to 20 pounds. Are you willing to accept this working condition?

        • Yes
        • No
        This position requires the ability to handle/lift, with one hand, fare boxes weighing up to appoximately 10 pounds. Are you willing to accept these working conditions?

        • Yes
        • No
        INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED! You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following: ? Drivers License Number ? Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer ? Complete Education History (including High School) ? A complete 10-year history to include gaps you have had between employment and/or school attendance. Example: Office Assistant 1/2011 ? present The Company 123 Hay Street Fayetteville, NC 28301 (910) 555-5555 Unemployed 6/2004 ? 12/2010 Unemployed Student 12/2000 - 6/2004 My High School Fayetteville, NC 28301 Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.

        • I have read and understand the above statement

        * Required Question

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