Under direction, on an assigned/indeterminate shift, acts as a lead worker directing the activities of Telecommunicator Trainees and Telecommunicator Specialists utilizing a multiple channel trunked radio network system. Assists supervisor in preparing technical reports and maintains Law Enforcement Agencies Data System (LEADS) records; provides training and input into employee performance evaluations. Assists Telecommunicator Trainees and Specialists, local, county, state and federal law enforcement agencies in the resolution of two-way radio and computer terminal operational problems including a sophisticated multi-channel trunked radio communications system. Also functions as a Telecommunicator Specialist, answers and acts upon incoming telephone calls, i.e., emergency, non-emergency, 9-1-1, from the public. Under general guidelines, assigns Illinois State Police (ISP) officers to respond to calls for service.Minimum Requirements
Requires knowledge, skill and mental development equivalent to the completion of four years of high school. Requires possession of a valid LEADS operator certificate. Requires successful completion of agency provided call taker training program and specialized training in the operation of a sophisticated, multi-channel trunked radio communications system. Requires one year of experience as a Telecommunicator and LEADS/TIPS computer terminal operator. Requires a clear speaking voice. Requires ability to receive, understand and act upon aural and written instructions and information through the use of two-way radio and telephone. Requires ability to effectively and accurately communicate both verbally and in written form. Requires ability to maintain self-control under stressful conditions. Requires ability to properly arrange material for transmission and to determine priority of messages and patch and monitor talk groups. Requires ability to recognize malfunctions of equipment and coordinate several radio-computer functions simultaneously. Requires ability to establish and maintain satisfactory working relationships with other employees, officers and the public. Must be able to work assigned shifts, weekends and holidays. Requires ability to direct the work activities and carry out on-the-job training of telecommunicators.Work Hours & Location/Agency Contact
Work Hours: Varies
Agency/Location: Springfield Communications Center, 801 S. 7th St., Ste. 100-M, Springfield, IL
Kim Aure, HR Representative
Public Safety Shared Services
1301 Concordia Court
Springfield, IL 62702
217-557-6010 Ext. 4410
CURRENT STATE EMPLOYEES: Submit an Official Position Vacancy Bid Form and new version of the CMS 100 Employment Application (Rev 4/2018) to the Agency Contact address listed above. Applicant must be deemed qualified or have submitted a promotional application to CMS to receive a qualifying grade PRIOR to the closing of the posting period. Application is required for each posting/bid ID or your bid will be rejected.
FORMER STATE EMPLOYEES: Submit an Official Position Vacancy Bid Form and new version of the CMS 100 Employment Application (Rev 4/2018) to the Agency Contact listed.
NON STATE EMPLOYEES: PLEASE SEE INFORMATION BELOW FOR INSTRUCTIONS ON HOW TO APPLY. DO NOT APPLY DIRECTLY TO THIS AGENCY.
Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at [email protected] or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).
Additional Documentation for Telecommunicator Lead Specialist:
Additional Title and Exam Information
These documents are in PDF format and can be viewed using Adobe Reader.
NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.
BENEFITS FOR STATE EMPLOYEES
State of Illinois employees may be eligible for a variety of benefits associated with their employment. From a comprehensive health and dental insurance program, to vacation and sick leave days and a generous retirement plan, the State of Illinois offers a competitive benefits program for state employees. To learn more about the benefits of state employment, please explore the links below:
The State offers its employees a comprehensive health and dental program along with a wide array of supplemental insurance programs. Illinois has long been committed to providing employees with the best possible insurance benefits at the greatest possible value.
In addition to health and dental insurance programs, state employees are offered a generous pension program with options that can be tailored to meet employees' needs.
State employees may also be eligible for other benefits such as holidays, annual leave and sick leave.
Visit our Illinois Benefits website to see a more detailed summary of other benefits which are available to state employees.
Note: The above benefits are available to most state employees with the exception of those in temporary positions. Employees in temporary, part-time and student worker positions may be eligible for all, some or none of these benefits.