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Goverment Jobs
January 10, 2019
City Of Temecula, California
Job Type


Position Description

The Information Technology Department, Support Services Division is hiring a part-time Support Services Technician. The ideal candidate will be highly-motivated, customer service oriented and a team player. The incumbent will perform technical and clerical work in providing centralized mail and multi-function printing services for internal and external customers.

The ideal candidate will be proficient in the use of multi-function copy machines, and be comfortable performing various tasks such as greeting customers, answering multi-line phones, receiving and distributing packages, general clerical functions, and similar administrative tasks.

Please Note: The current vacancy is a part-time position assigned to the Information Technology and Support Services Department. The anticipated work schedule is Monday-Thursday from 10:00 a.m. to 2:00 p.m., and every other Friday from 8:00 a.m. to 5:00 p.m.


Under general supervision performs technical and clerical work in providing centralized mail and multi-function printing services for internal and external customers.


The Support Services Technician is the Journey level classification in the Support Services series. The employee participates in the effective implementation of all areas of Support Services operations. The Support Services Technician is distinguished from the Support Services Assistant by the level of responsibility assumed and the complexity of duties assigned.


Receives general supervision from the Director of Information Technology/Support Services or his/her designee.

No supervision is exercised.

Examples of Duties

Duties may include, but are not limited to, the following:

  • Operates digital high speed multi-function printers
  • Sets up and operates various auxiliary equipment
  • Ensures printers and auxiliary equipment are maintained, and makes arrangements for repairs through outside vendors
  • Advises user departments on options regarding appropriate materials and supplies for a given project
  • Participates in the preparation of the department budget; submits budget recommendations; monitors expenditures
  • Produces multiple, large-scale documents
  • Responsible for maintenance of all equipment and office supplies
  • Assists with coordination of interdepartmental mail distribution service and centralized shipping and receiving function
  • Provides reliable mail service in accordance with established delivery schedules
  • Assembles photocopying and postage amounts for each department
  • Assists with large-scale mailing projects
  • Compiles office supply and photocopier vendor information to inform supervisor of current equipment specifications and options; recommends the purchase of replacement products
  • Receives and distributes City purchased goods and supplies and may match packing slips to inventory
  • Processes all outgoing package shipments
  • Reports various records related to work of the department, including records of services performed for operating departments
  • Conducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problems
  • Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports
  • Performs other duties of a similar nature
Minimum Qualifications


High School Diploma or equivalent; and two (2) years of related experience.


Knowledge of:

  • Methods and procedures used in the collection and distribution of mail
  • Post office mailing specifications, and postage equipment
  • Paper, toner and other supplies that are utilized in printing work
  • Methods, materials and equipment used in the printing of materials
  • Occupational hazards and safety measures appropriate to work performed

Skill to:

  • Operate various types of standard office equipment, including a personal computer and related software
  • Operate, troubleshoot, care for and perform basic repairs to multi-function printers, and specialized auxiliary equipment
  • Operate a motor vehicle in a safe manner

Ability to:

  • Operate a variety of multi-function printing and specialized auxiliary equipment
  • Plan, organize and prioritize tasks in order to meet established deadlines
  • Classify, count, differentiate and sort alphanumeric data
  • Understand and carry out oral and written instructions
  • Establish and maintain courteous, cooperative and effective working relationships with those encountered in the course of work
  • Communicate clearly and concisely, both orally and in writing
  • Use proper English, spelling, grammar and punctuation
  • Prepare and maintain accurate and concise records
  • Serve as emergency services worker in the event of an emergency


Possession of a valid California Class C driver's license and an acceptable driving record.


Satisfactory results from a background investigation, physical examination, and administrative screening.

Requires use of a vehicle for pick-ups and deliveries. Supplemental Information


The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; use math and mathematical reasoning; perform; work with constant interruptions; and interact with staff, vendors, and the general public

The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 50 decibels. The employee is subject to vehicle traffic and variable weather conditions when traveling to and from the Post Office and City facilities.

This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification.

PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS.

Flexibly Staffed: No
FLSA Status: Non-Exempt
Conflict of Interest: Not Required
Department: Information Technology/Support Services
Bonding Required: No

Notice: Benefits listed below assume full-time (2,080 hrs/yr) status.

Health and Wellness Benefits

Health Flex Contribution:$400 per month. May be used for Health, Dental, or Vision benefits, or be placed in a health Flexible Spending Account subject to IRS regulations.

Cafeteria Allotment: $1,200 per month. May be used for Health, Dental, Vision benefits; mandatory group basic life and AD&D insurance; supplemental life insurance; rolled over to deferred compensation; and/or collected as income.

Flexible Spending Account
The City offers an IRS Section 125 plan which offers an opportunity to put aside pre-tax money for certain health and dependent care expenses.

Short-term/Long-term Disability
The City offers Short-term and Long-term Disability Insurance.

Comprehensive Annual Leave (CAL)
To ensure all employees have an adequate Work/Life balance, the City offers its employeesPaid Comprehensive Annual Leave (CAL). This leave can be used for rest and relaxation, personal business or personal/family illness

The City observes10full days, 2 half days and 1 floating dayof paid holidays each year.

Tuition Reimbursement
The City offers Tuition Reimbursement of up to $1,200 per fiscal year

Computer Loan Program
After 1 full year of employment the City allows employees to borrow (at no interest), up to $2,000 to purchase a personal computer, iPad, and similar "computer tablet" devices.

Provided by the California Public Employees Retirement System (CalPERS), the City offers the followingretirement plans depending upon eligibility:

Classic Tier 1 Members:
This category applies to employees hired by the City of Temecula before 9/24/11. The retirement formula is 2.7% @ 55 with an 8% employee contribution however, the City pays 5% of the employee's contribution.

Classic Tier 2:
This category applies to employees hired by the City of Temecula on or after 9/24/11, and are considered "classic"CalPERS Members. The retirement formula is 2% @ 60 with a 7% employee contribution however, the City pays 4% of the employee's contribution.

PEPRA Members:
This category applies to employees who are hired by the City of Temecula after 1/1/13 and are new to CalPERS membership. Retirement formula is 2% @ 60 with a 7% employee contribution.

Management Employee Cost-Sharing:
Management employees in the Classic Tiers pay 3% of the employer contribution in lieu of the City paying 3% of the employee contribution. This increases the amount reported as compensation and can positively impact the employee's highest final compensation amount.

Deferred Compensation Plans
Deferred Compensation Plans offered through ICMA-RC and Nationwide Retirement Solutions.

Additional Benefits

  • Employee Assistance Program (EAP)
  • Alternative work schedules may be available dependent upon operational needs.
Do you have a High School Diploma or equivalent; and two years of related experience?

  • Yes
  • No
Do you have a valid California Class C driver's license and an acceptable driving record?

  • Yes
  • No
How many years of experience do you have in mail distribution service, and centralized shipping and receiving?

  • No Experience
  • 1 - 2 Years
  • 3 - 4 Years
  • More than 4 Years
Please describe in detail your experience with mail distribution service, and centralized shipping and receiving.

    Do you have experience answering a multi-line phone system?

    • Yes
    • No
    Please describe your experience answering a multi-line phone system.

      Do you have experience with high speed multi-function printers?

      • Yes
      • No
      Please describe your experience working with high speed multi-function printers.

        How many years experience do you have in a customer service related field?

        • No Experience
        • 1 - 2 Years
        • 3 - 4 Years
        • More than 4 years
        Please describe your idea of excellent customer service and how it relates to this position.

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