Veterans Affairs, Veterans Health Administration
February 12, 2020
Job Type





The Caregiver Support Coordinator (CSC) is a Social Work Program Coordinator whose primary responsibilities are to provide clinical evidence-based services and interventions. The Social Work Program Coordinator will function in support of caregivers, Veterans and family members throughout the Medical Center and in the community, and will manage and coordinate the Program of Comprehensive Assistance for Family Caregivers (PCAFC}.

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  • Administratively responsible for the clinical programming and daily operations of the PCAFC.
  • Manages and coordinates the application process for the PCAFC in Caregiver Support Program data system and electronic health records as appropriate.
  • Conducts assessments of Family Caregiver applicants and participants.
  • Provides appropriate clinical supports and resources as indicated.
  • Ensures that caregiver training is made available to caregivers, and coordinates with the Caregiver Support Staff to ensure completion of clinical assessments, required home visits and monitoring within timeframe guidelines.
  • Responds to all referrals and inquiries to include Caregiver Support Line, Health Eligibility Center, Health Resource Center, and VACO Caregiver Support Program.
  • Serves as an advocate for ensuring availability of services and benefits for caregivers and Veteran s/he serves.
  • Advises and collaborates with interdisciplinary teams throughout the VA medical facility, including leadership, on caregiver issues.
  • Educates Primary Care and Mental Health Services staff on the CSP and encourages all Patient Aligned Care Teams (PACTs) and Behavioral Health Interdisciplinary Program(BHIP) teams to engage the caregiver as part of the Veteran's health care teams.
  • Creates educational tools, develops programs and implements training focused on specific caregiver needs and issues.
  • Provides education and in-services trainings to VA medical facility employees, Veterans, families and caregivers related to caregiver needs and the VA Caregiver Support Program.
  • Conducts outreach, to include special events and activities, at least annually during the month of November in recognition of National Family Caregiver's month.
  • Serves as resource to VA medical and mental health treatment and to other VA services including VA benefits, as well as community-based social services and other non-VA entitlement programs and respite services.
  • Serves as a liaison between the VA and community agencies. Participates in caregiver support activities in the local community and state to promote and recognize the role of the caregiver.
  • Develops a data monitoring system to measure the efficacy of the program. Collects, analyzes and reports program data to local management, VISN Caregiver Support Coordinator Lead and the National Caregiver Support Program, Care Management and Social Work Service, Office of Patient Care Services.

Work Schedule: Monday - Friday 8:00 AM - 4:30 PM
Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


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