Goverment Jobs
January 19, 2020
Richmond, Virginia
Job Type



HIRING RANGE: Up to $48,000

This class provides counseling, mentoring, advocacy, and case management to the clients/community served. Incumbents provide case management, screening, assessment, data gathering, and reporting through coordination with the courts or government programs.

Incumbents assigned to Child Care Subsidy Program determine if clients qualify for services, authorize the purchase of services, manage active cases, provide counseling and coordinate vendor and community resources to address emergency and ongoing needs of families.

Some assignments may serve as essential employees in times of declared emergencies.

Supervision Exercised/Received:

  • Exercised: This classification typically does not supervise other employees.
  • Received: This classification typically reports to the Program or Case Manager Supervisor.
  • Note: Other reporting relationships may apply.
Example of Duties

The City of Richmond Department of Social Services Division of Economic Support Independence is seeking two highly qualified candidates to fill the position of Social Casework Worker positions to workin the Child Care Program Unit. The incumbent is responsible for providing supportive services to families through government assistance programs.

Duties include, but are not limited to:

  • Processing childcare applications;
  • Providing caseload management to include monitoring contracts for customers assigned to the Welfare-to-Work Program;
  • Completing reports for childcare cases;
  • Processing requests for emergency services (delinquent utility bills, housing needs, etc.);
  • Utilizing automated computer system to enter purchase order/invoices;
  • Working to assist customers to gain self-sufficiency while maintaining the department's compliance for job entry and job retention.
**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
Qualifications, Special Certifications and Licenses


  • Associate's degree in human services, social services, or related field;
  • Bachelor's degree in human services or social services preferred;
  • Three years of human services or social casework paraprofessional experience;
  • An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.


  • Considerable knowledge of the following: Child Care Service delivery systems, Current social services issues and trends, economic and work/family concerns, social services casework philosophy, methods, and practices;
  • Ability to process high volume caseload;
  • Ability to work with diverse, socially and economically challenged population;
  • Strong personal computer, interpersonal and verbal/written communication skills.


  • Some assignments may require a valid Driver's License with a satisfactory driving record or a valid Commonwealth of Virginia Driver's License within 30 days of hire.


TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

  • Principles, practices, and techniques of case management;
  • Laws, regulations, and rules governing the provision of social services to children and youth, adults, seniors, etc.;
  • Current social, economic, and health programs appropriate for the population served;
  • Departmental and divisional policies, practices, and procedures relevant to specific program services;
  • Current social and economic issues/trends;
  • Human Behavior;
  • Available community resources.

Skills (some combination of the following):

  • Sound judgment and reasoning;
  • Excellent interpersonal communication;
  • Oral/written communication including presenting;
  • Interviewing;
  • Collaborating;
  • Customer service;
  • Technological proficiency (e.g. computers/software programs).

Abilities (some combination of the following):

  • Work independently with minimal supervision;
  • Gather and assess information;
  • Problem-solve;
  • Evaluate data;
  • Manage time effectively and prioritize;
  • Make and implement case decisions;
  • Understand and interpret regulations and laws;
  • Work with diverse populations, including hard-to-serve and low income;
  • Manage confidential/sensitive data with a high degree of confidentiality;
  • Coordinate and facilitate programs.
Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to talk; hear; see; use hands, wrist, or fingers in a repetitive motion; and finger (pick, pinch, type or otherwise work primarily with fingers). The employee is occasionally required to walk; stand; reach extending hands and arms in any direction; lift; and push or pull. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

  • Yes
  • No
5-point veteran's must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

  • Yes
  • No
Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

  • Yes
  • No
Do you have a valid Driver's License or ability to obtain a VA Driver's License within 30-days of hire?

  • Yes
  • No
Which best describes your highest level of education?

  • High School Diploma/GED
  • Some College
  • Associate's Degree
  • Bachelor's/Advanced Degree
  • None of the above
Which best describes your years of experience working as a Social Casework Coordinator?

  • Less than 3 year of experience
  • 3 to 5 years of experience
  • 5 or more years of experience
Which best describes your experience determining client benefit eligibility?

  • Less than 3 years of experience
  • 3 to 5 years of experience
  • 5 or more years of experience
Which best describes your years of experience determining client benefit eligibility?

  • Less than 3 years of experience
  • 3 to 5 years of experience
  • 5 or more years of experience
Which best describes your years of experience using social services automated systems?

  • Less than 3 years of experience
  • 3 to 5 years of experience
  • 5 or more years of experience
Which best describes your years of experience working with a childcare delivery system?

  • Less than 3 years of experience
  • 3 to 5 years of experience
  • 5 or more years of experience
Which best describes your years of experience in general social services or human services case management?

  • Less than 3 years of experience
  • 3 to 5 years of experience
  • 5 or more years of experience
Which best describes your level of knowledge of social services casework philosophy, methods, and practices?

  • Limited knowledge
  • Intermediate knowledge
  • Advanced knowledge
  • No knowledge
Explain how your education and experience in delivering social services as it pertains to the delivery of daycare services has helped you prepare for this position.

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