Goverment Jobs
January 10, 2019
Anchorage, Alaska
Job Type


Job Description

This position is open to Alaska Residents only.
Please check our
residency definition to determine if you qualify.

The Department of Health & Social Services, Division of Senior & Disabilities Services is recruiting for a Senior Services Technician

Under general direction, provides paraprofessional assistance to professionals performing, managing and/or administering senior service programs. Positions provide information about senior service programs to the public and research statutes regulations and policies to determine the applicability to the program this position supports. Lead responsibilities may be assigned.

Senior Services Technicians perform paraprofessional work in the daily administration required to keep the specific program functioning.

Provides technical support to program managers and is responsible for technical work for a division, several work units within an agency, or a large section responsible for program specific work of a senior service oriented agency.

Provides specific detailed information on program regulations; advises officials and the public on program applicability and requirements; interprets and explains related laws, rules, regulations, policies, and procedures to current and potential program participants; advises and assists potential participants in requesting program services and/or setting up or implementing programs.

Compiles and analyzes demographic data for trends; monitors data and produces reports for management use; assists professional staff in analyzing data and creating reports. Evaluates data for validity; enters and edits data; and creates spreadsheets.

Evaluates the need for and initiates recovery activities and/or corrections for program charges, fees, calculations and time lines for payments and appeals.

Review pending claims; determine status; research eligibility, billing and other problems; determine and take necessary corrective action. Review system generated error reports and determine required corrective action.

Respond to inquiries from clients, service providers, fiscal agent, TPL contractor and other agencies regarding such issues as Medicaid or Medicare buy-in eligibility, claims coverage, or billing problems.

To view the general description and example duties for a
Senior Services Technicianplease go to the following link:
Minimum Qualifications

High school graduation or equivalent:
Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Additional Required Information

At time of application, applicant must attach the following items. (If unable to attach, please fax or e-mail the items to the contact listed below prior to the closing date of this recruitment).

NOTE: Omission of any required documentation listed below will result in an incomplete application and you will not receive further consideration.

  1. A copy of academic transcripts, to verify post-secondary education used to meet the minimum qualifications. Transcripts are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts).

Please read the below information carefully. This applies to your application submission.

To verifyeducation tomeet therequired minimum qualifications, you must fill in the Education section of the application. When a degree has not been received, please indicate the number of units completed. When transcripts are required to verify educational credentials for this position the transcripts must be attached at the time of application. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

Whenusing work experience not already documented in your application,please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meetthe minimum qualifications must be documented in the application. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the '' domains. For information on allowing emails from the '' domains, visit the Lost Password Help page located at

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

This individual position is EXEMPT from the hiring restrictions. Qualified applicants are encouraged to apply.

Contact Information

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to [email protected]

For applicant password assistance please visit:

For specific information in reference to the position please contact the hiring manager at:

Name: Scott Chow,Nurse III
Phone: (907) 269-3666
Fax: (907) 269-3689
Email: [email protected]

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

  • Health insurance, which includes employer contributions toward medical/vision/dental
    • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
      • AVTEC
      • Confidential
      • Correctional Officers
      • Marine Engineers
      • Mt. Edgecumbe Teachers
      • Supervisory
      • Unlicensed Vessel Personnel/Inland Boatman's Union
      • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
  • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
  • Optional Insurance Benefits
    • Group-based insurance premiums for
      • Term life (employee, spouse or qualified same sex partner, and dependents)
      • Long-term and short-term disability
      • Accidental Death and Dismemberment
      • Long-term care (self and eligible family members)
      • Supplemental Survivor Benefits
  • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
  • Retirement Benefits

    • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
    • Matching employer contribution into a defined contribution program (new employees)
    • Employer contribution into a defined benefit or defined contribution program (current employees)
    • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
    • Option to enroll in the Alaska Deferred Compensation Program
    • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
    See for additional information

    Paid Leave & Other Benefits

    • Personal leave with an accrual rate increase based on time served
    • Eleven paid holidays a year
    • Gym discounts at participating fitness providers in multiple locations throughout the state.

    See for additional information

    If you will be utilizing education (degree obtained or semester hours/credits) to meet the minimum qualifications, a copy of your transcripts is required. If applicable, have you attached a copy of your transcripts to your application or faxed or e-mailed a copy to the contact listed on the job announcement?

    • Yes. I am utilizing my education to meet the minimum qualifications for this position and my transcripts are attached.
    • Yes. I am utilizing my education to meet the minimum qualifications for this position and my transcripts have been faxed or e-mailed to the contact listed.
    • Not Applicable. I'm utilizing my experience to meet the minimum qualifications.

    * Required Question

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