Goverment Jobs
Published
January 15, 2020
Location
Hamilton County, Tennessee
Job Type

Description

Minimum Qualifications

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF REVENUE, COLLECTION SERVICES DIVISION, DAVIDSON COUNTY

Education and Experience: Graduation from an accredited college or university with a bachelor's degree in business or finance (including, but not limited to, accounting, banking, insurance, real estate, economics, or taxation) criminal justice, law, law enforcement, criminology, legal assistant studies, paralegal studies or a paralegal certificate, and experience equivalent to three years of full-time professionaltax investigation, tax analysis, or negotiation of delinquent payments.

Substitution of Experience for Education: Professional experience in tax investigation, tax analysis, or negotiation of delinquent payments may substitute for the specific bachelor's degree on a year-for-year basis, to a maximum of four years.

Substitution of Experience for Education: Graduation from an accredited college or university with an associate's degree in business, finance, criminal justice, law, law enforcement, criminology, legal assistant studies, or paralegal studies, and experience equivalent to five years of full-time professional tax investigation, tax analysis, or negotiation of delinquent payments may substitute for the specific bachelor's degree.

OR

Education and Experience: Graduation from an accredited college or university with any bachelor's degree and experience equivalent to three years of full-time professional tax investigation, tax analysis, or negotiation of delinquent payments.

OR

Two years of full-time experience as a Revenue Collection Officer 2* or 3 with the State of Tennessee.

Other Requirements

Necessary Special Qualifications:

An employee inthis class may be required to possess and maintain a valid motor vehicle operator's license, personal vehicle insurance, and reliable transportation.

Examination Method: Education and Experience, 100% for Preferred Service positions.

Job Overview

Summary: Under general direction, is responsible for tax collection and tax enforcement work of average difficulty involving direct contact and onsite collection of delinquent taxes, in concert with other law enforcement officials, from businesses and individual taxpayers in and across assigned geographical regions of the state; and performs all office-based work necessary to resolve cases assigned.

Distinguishing Features: This is the regional officer class in the Revenue Collection Officer sub-series. An employee in this class handles the more difficult delinquent tax cases within and across specific regions and, in particular, investigates and interacts directly with businesses or individuals for which office-based collection efforts have been unsuccessful and actions including property seizure are required. An employee in this class must also work in a team setting where satisfactory results rely on close coordination with coworkers and other law enforcement officials. This class differs from Revenue Collection Officer 3 in that incumbents of the latter are responsible for collecting delinquent taxes and enforcing regulations with an emphasis on office-based methods. The class differs from Revenue Collection Supervisor in that incumbents of the latter are responsible for the supervision of a unit of revenue collection officers.

Competencies (KSA's)

Competencies:
1.Dealing with Paradox
2.Approachability
3.Customer Focus
4.Functional/Technical Competency
5.Action Oriented
6.Building Effective Teams
7.Timely Decision Making
8.Informing
9.Technical Learning

Knowledge:
1.Knowledge of principles and processes for providing customer and personal services
2.Knowledge of laws, government regulations, and agency rules
3.Knowledge of basic mathematics
4.Knowledge of policies, procedures, and strategies to promote effective protection of people, data, and property

Skills:
1.The skill to analyze information for problem-solving and decision-making
2.The skill of interpersonal relations
3.Coordination
4.Time management skills
5.The skill to verbally communicate
6. The skill to communicate effectively in writing
7.The skill to persuade others to change their minds or behavior

Abilities:
1.The ability to generate or use different sets of rules for optimal decision making
2.The ability to combine pieces of information to form general rules or conclusions
3.The ability to remember information such as tax laws, policy, procedures, and rules
4.The ability to add, subtract, multiply, or divide quickly and correctly
5.The ability to listen
6.The ability to verbally communicate
7.The ability to develop creative ways to solve a problem
8.The ability to tell when something is wrong or is likely to go wrong
9.The ability to concentrate
10.The ability to multi-task
11.The ability to communicate information and ideas in writing
12.The ability to speak clearly so others can understand you
13.The ability to identify and understand the speech of another person

STATE EMPLOYEE BENEFITS

  • Insurance
    There are a variety of insurance options available to state employees including:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Annual Leave
    Full-time employees earn annual leave each month at a rated based on years of service as follows:

    Years of Service

    • 0 up to 5
    • 5 up to 10
    • 10 up to 20
    • 20 or more

    Annual Leave Earned per Month

    • 1 day
    • 1 and days
    • 1 and days
    • 2 days

    Maximum Allowable days

    • 30 days
    • 36 days
    • 39 days
    • 42 days

    *Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date.

  • Sick Leave
    All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month.
  • Bereavement Leave
    Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose.
  • Family Medical Leave
    Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended.
    *Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave.
  • ParentalLeave
    Parentalleave is an absence from work granted anyemployee who has been employed in state service for at least 12 consecutive months as a full-time employee.Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child.
  • Military Leave
    Granted in accordance with applicable state and federal laws, rules and regulations.
  • Holidays
    Each year, full-time state employees receive 11 holidays off with pay.
  • Retirement
    State employees are automatically members of the Tennessee Consolidated Retirement System . (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60.
  • Deferred Compensation
    Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis.
  • Flexible Benefits Plan
    Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level.
  • Higher Education Fee Discounts and Waivers
    A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations web page.
  • Baccalaureate Education System Trust (BEST) Program (BEST)
    The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs.
  • Wellness Program
    The State Employee Wellness Program works to increase employees knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits.
  • Employee Assistance Program (EAP)
    EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.
01
Which best describes your level of education?

  • Did not graduate from High School or obtain GED
  • High School or GED
  • Some College
  • Associates Degree
  • Bachelors Degree
  • 1 Year Masters Degree
  • 2 Year Masters Degree
  • Doctorate Degree
02
Which best describes your level of education in business or finance (including, but not limited to, accounting, banking, insurance, real estate, economics, or taxation) criminal justice, law, law enforcement, criminology, legal assistant studies, paralegal studies or a paralegal certificate?

  • Some College
  • Associates Degree
  • Bachelors Degree
  • 1 Year Masters Degree
  • 2 Year Masters Degree
  • Doctorate Degree
03
How many UNDERGRADUATE quarter hours from an accredited college or university have you completed? (Note: To convert semester hours to quarter hours, multiply the number of semester hours you have completed by 1.5)

  • Not applicable
  • 1-44 quarter hours
  • 45-89 quarter hours
  • 90-134 quarter hours
  • 135-179 quarter hours
  • 180 quarter hours or more
04
How many years of full-time professional tax investigation, tax analysis, or negotiation of delinquent payments do you have?

  • No experience
  • Less than 1 years
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years to less than 6 years
  • 6 years to less than 7 years
  • 7 years or more
05
How many years of full-time experience as a Revenue Collection Officer 2* or 3 with the State of Tennessee do you have?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years or more
06
How many years of experience do you have working for the State of Tennessee?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years or more
07
Do you have a Paralegal Certificate?

  • Yes
  • No

* Required Question

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