Goverment Jobs
Published
December 2, 2019
Location
Salem, Oregon
Job Type

Description

Job Summary

Be a part of the Public Works Dispatch team at the City of Salem!

We are recruiting a Public Works Dispatcher. The Public Works Dispatcher performs a variety of customer service duties including, responding to requests for information and services; dispatch crews and equipment; perform research; provide thorough and accurate information regarding City services, procedures, and resources; maintain logs of transactions using multiple, independent software systems; and perform other clerical tasks. Incumbents in this position perform a full range of call taking and dispatch support duties receiving only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work units. The position is responsible for complex and higher-level technical customer service and administrative work and exercises a higher level of discretion and independent decision making.

The City of Salem Public Works Department plans, constructs, and maintains the City's infrastructure including the city road system; bicycle and pedestrian lanes; parks and citywide recreation activities; and water, stormwater, and wastewater services.The Public Works Dispatch Communications Center is a 24-hour, 365-day operation receiving and processing inquiries and service requests from the public, City staff, and other agencies for infrastructure and other department-related issues. Dispatch Communications Center incumbents are required to work various shifts associated with a 24-hour, 365-day operation.

What are the minimum qualifications?

  • Must pass the pre-employment background check.
  • Must have a valid Oregon Driver license or Class C Driver license and meet the City of Salem's driving standards.
  • Graduation from high school and two (2) years of experience in general clerical, reception, 24-hour call center, dispatch or other related area involving public contact or customer service, or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.

What are the desired qualifications?

  • 24-hour dispatch environment experience.
  • Alarm monitoring experience.
  • Knowledge of the region's geography.
  • Experience in usage of a two-way radio.
  • Coursework in business technology or a related field that included office procedures and computer operations.

Where can I find out more about the position?

Go to the menu option for Class Specifications and search for Clerk Dispatcher or view by clicking here.

How can I apply?

Click on the green "Apply" button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.

Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.

You may subscribe for automatic notification of job openings at the City through the Job Interest Cards ? sign up today!

For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.

For benefits information, please, go to:

http://www.cityofsalem.net/Pages/afscme-general-service-employee-benefits.aspx

01
Do you understand that you must successfully pass a pre-employment background and driving record check?

  • Yes
  • No
02
What is your highest level of education?

  • High school graduate or GED
  • Associate's degree
  • Bachelor's degree
  • Master's degree
03
How many years of experience do you have in general clerical work?

  • Less than 1 year
  • 1 years
  • 2 years
  • 3-4 years
  • 5 years or more
04
How many years of experience do you have in a 24-hour call center?

  • Less than 1 year
  • 1 year
  • 2 years
  • 3-4 years
  • 5 years or more
05
How many years of experience do you have in a 24-hour dispatch environment?

  • Less than 1 year
  • 1 year
  • 2 years
  • 3-4 years
  • 5 years or more
06
How many years of experience do you have in two-way radio usage?

  • Less than 1 year
  • 1 year
  • 2 years
  • 3-4 years
  • 5 years or more
07
How many years of experience do you have maintaining records and/or logs?

  • Less than 1 year
  • 1 year
  • 2 years
  • 3-4 years
  • 5 years or more
08
How many years of experience do you have performing data entry and/or document information?

  • Less than 1 year
  • 1 year
  • 2 years
  • 3-4 years
  • 5 years or more
09
How many years of experience do you have working while enduring changing priorities or deadlines?

  • Less than 1 year
  • 1 year
  • 2 years
  • 3-4 years
  • 5 years or more
10
Do you have knowledge of this region's geography?

  • Yes
  • No
11
Do you have any coursework or training in business technology or a related field that included office procedures and computer operations?

  • Yes
  • No

* Required Question

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