Selected candidates must be highly motivated, customer service-oriented, friendly, and able to represent the City in a professional and expedient manner; deal effectively with a diverse public in routine and emergency situations and demonstrate a high level of communication skills. Incumbents in this position work under general supervision, receive requests for fire/law enforcement services, and dispatch units via radio; maintain contact with department personnel in the field and stations; perform related duties as required. The purpose of this recruitment is to fill a current vacancy and to create an eligibility list for a one-year period. The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays.
Receives requests for fire and police service over the phone; dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field; keeps track of fire and police unit locations and status; maintains constant radio communication with personnel in the field; operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment; receives incoming telephone calls and evaluates requests for emergency services; elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident; determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures; answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies; maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information; keeps command personnel informed of status of emergency situations; maintains records of communications activities; updates special files, street lists, and maps; testscommunications equipment and reports malfunctions; prepares paperwork for field personnel; assumes supervisory duties in the absence of the Communications Supervisor; performs related duties and responsibilities as required.
Knowledge, Skills and Abilities
- Principles, practices, and procedures involved in public safety communications work;
- Geography of the City and the location of streets and important buildings;
- Operation of radio/telephone receiving and transmitting equipment; and
- Computer terminal and Teletype operations. Rules, policies, and regulations regarding dispatching services
- Police and Fire dispatching procedures and the laws and regulations;
- Report writing; and
- Record keeping principles;
- Applicable federal, state, and local laws, codes and procedures relevant to the assigned area of responsibility;
- Knowledge of call screening procedures, call priority rules, radio codes and identifiers, basic elements of a crime;
- Principles of functional supervision, training and dispatching operations.
- Understand English and speak it clearly in a well-modulated voice using good diction and appropriate grammar;
- Oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention;
- Learn and apply Federal Communications Commission (FCC) regulations governing voice, radio and teletype communications;
- Effectively work under conditions of emergency;
- Obtain vital information from individuals in stressful or emergency situations;
- Make quick and appropriate determinations in all situations;
- Adjust quickly to changing situations and priorities;
- Use tact, initiative, prudence and independent judgement within general policy and legal guidelines;
- Maintain accurate records;
- Type accurately at a moderate speed;
- Accurately read and interpret maps;
- Remain courteous and calm while interacting with the public;
- Handle simultaneous calls;
- Listen and comprehend radio calls while talking on the phone; and
- Establish and maintain effective working relationships;
- Identify and implement efficient work practices and procedures;
- Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities;
- Train others in the use of communications equipment.
Experience and Training
Training/Education: Educational achievement equivalent to graduation from high school or GED. College level coursework in radio communications or law enforcement is desirable.
License or Certificates: Possession of, or ability to obtain, prior to appointment, an appropriate Class C, valid Driver's License; and typing certificate of 40 Net Words Per Minute, with no more than five (5) errors; must obtain a P.O.S.T. Basic Dispatch Certificate within twelve (12) months of appointment.
Pass a background investigation including polygraph and psychological exam and a medical exam which may include drug testing, an audio test and vision exam; work rotating shifts including weekends and holidays. Employees must be able to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the department).
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Working Conditions: Essentially all of the employee's time is spent in the Communications Center of the Police Department. The working environment may range from periods of high volume emergency and life-threatening calls for service to periods of little activity. Employees work on a rotating shift schedule that requires the availability to work nights, weekends and holidays.
Environmental Conditions: Office environment. CONTINUOUS working indoors, dust from paperwork. Work environment is both formal and informal, team orientated, having variable tasks, pace, and pressure. Work is performed indoors in the office and in meeting rooms.
Physical: Shall possess the physical, mental and emotional ability to perform the essential duties of the position without the threat of hazard to self or others. Employees require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; ability to communicate verbally to exchange Work long hours from work station. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Vision: See in normal visual range with or without correction; vision sufficient to read computer screens, printed documents, and overhead presentations, and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction and wear headsets for prolonged periods of time.
RESUMES ARE NOT ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS, BUT MAY BE ATTACHED.
CANDIDATES WHO REQUIRE A REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE.
The City of Hemet promotes a smoke, drug, and alcohol free working environment for their employees.
The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
The City reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in the selection process.
- On Call Pay- Dispatchers receive $150 monthly with on-call assignment
- Bilingual Pay of $40 per month for employees certified by the Department as bilingual in the Spanish language
- Uniform allowance of $950.00 per year
- May accrue up to 80 hours comptime in lieu of overtime
- Employer contribution of $1,028.81 per month for employee and dependent(s) medical coverage.
- $50 per month employer contribution to employees' deferred compensation plan(in lieu of any other retiree health insurance benefit).
- Employer paid dental and vision coverage for employee and dependent(s).
- Employer paid $50,000 term life and long term disability insurance.
- $2,000 per calendar year
- Accrues 96 hours of vacation leave annually with additional vacation accrued according to length of service
- Accrues 8 hours per month of sick leave
- 11 paid holidays
- Serious Family Illness/Bereavement Leave- Employees may use up to 3 days, which does not come off of any leave bank
- Dispatcher acting in the capacity of Training Dispatcher shall receive an additional 10% of their base salary for such duties.
- Dispatcher assigned as Lead Dispatcher shall receive an additional 5% of their base salary for hours worked while assigned as Lead Dispatcher.
The City contracts with the California Public Employees Retirement System (CalPERS)
- Classic Members: 2.5% at 55 Formula, final compensation based on highest twelve month period. Employee contributes 8% (no Social Security deduction).
- PEPRA(New) Members: 2% at 62 Formula, final compensation based on a three-year average. Employee contributes one-half of the normal cost of pension benefits, which is currently 6.75%(no Social Security deduction).
- High School / GED
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate/Doctoral Degree
* Required Question