Non-exempt; full-time; 40 hours per week; varied days; full benefits;
- Day Shift - 7:00 a.m. - 6:00 p.m.
- Evening Shift - 9:00 a.m. - 8:00 p.m
- Midnight Shift - 8:00 p.m. - 7:00 a.m.
This non-sworn position provides general operating assistance to Frederick County Sheriff's Office (FCSO)Headquarters, with primary responsibility for duty desk telephone calls (Law Enforcement Bureau), assisting the public and providing reception services. Direction is received from the Sergeant of the patrol team to which the position is assigned; supervision is received from the Police Information Specialist Supervisor. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
- Answer the duty desk telephone
- Provide information and assistance to visitors and telephone callers
- Access NCIC/MILES and other computer networks to retrieve and/or verify needed information
- Access and retrieve arrest warrants and other reports from files as needed by Deputy Sheriffs for Court, for public inquiries, etc.
- Distribute reports, memos, mail, forms, etc. to FCSO personnel as needed
- Communicate with Deputy Sheriffs and supervisors via radio system (this does not involve dispatching)
- Compile and prepare operating and statistical reports in accordance with telephone reporting system policy
- Perform data entry assignments
- Perform other related duties as required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. QUALIFICATIONS & REQUIREMENTS
The qualifications / requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school graduation, or the equivalent
- Minimum age 21 years at the time of application
- Minimum 1 year of work experience involving police agency, law enforcement or police dispatch
- Intermediate skills in MS Office Suite, including Word and Excel
- Possession of a valid automobile operator's license (in order to travel to training sessions, meetings, etc.) or ability to provide own transportation to such destinations
KNOWLEDGE / SKILLS / ABILITIES:
- Ability to obtain and maintain a Frederick County Employee Driving Permit
- Ability to learn and effectively apply State laws; FCSO rules, regulations, codes and procedures; and two-way radio communications regulations and standards
- Strong clerical skills including the ability to accurately produce written work and maintain/verify files and entries
- Ability to work independently, set appropriate priorities when multiple tasks are required, and complete assigned tasks with minimal supervision
- Ability to work with sensitive information and maintain appropriate confidentiality
- Ability to develop and maintain effective working relationships with co-workers, other law enforcement agencies and staff, and the general public
- Strong and effective spoken and written (English) communication skills
- Ability to hear and understand the speech of deputies and emergency communications personnel via radio
- Ability to multi-task while simultaneously talking on the phone
PREFERENCE MAY BE GIVEN FOR:
- 3 years previous law enforcement or dispatch work experience
- Experience working with NCIC/METERS computer systems
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
- While working in this position, the employee is required to constantly sit; frequently walk, move, traverse, reach and make repetitive motions; rarely drive
- While working in this position, the employee is required to work indoors; frequently exposed to noise
- Ability to work rotating shift assignments to include day hours, evening hours, weekends and holidays
This position is considered "essential," therefore the employee is expected, when directed, to report for work in the event of a weather emergency (or other circumstances) when County offices are closed
- This position is subject to random drug testing
- When considered under the Frederick County Employees Retirement Plan, this position is designated as "non-uniformed"
- Secondary employment will not be approved for FCSO personnel until successful completion of probationary period
- Candidates who were previously rejected for FCSO employment may reapply for consideration, however those declined for reasons which assure another rejection will not be reconsidered
EXAMINATION PROCESS (may include):
A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the UniformedPlan (5 year vesting) or the Non-UniformedPlan (10 year vesting)depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.
Defined Contribution Retirement Plan (Required for Grant-Funded employees):
A defined contribution retirement plan is provided for all regular grant-funded employees hired after June 30, 2012. Eligible employees are required to make a mandatory pre-tax contribution to this plan, and the County also contributes on the employee's behalf. Contributions made by the employee are 100% vested immediately, while contributions made by the County become vested over time, in accordance with the Plan's vesting schedule. The employee decides how to invest his/her account balance by choosing among the investment options offered within the Plan.
County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment.
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment
NOTE: Employees working75% or greater of a 35 or 40 hour position are eligible for health & dentalinsurance.
Flexible Spending Accounts:
The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $3,000 per year for Health Care Spending and $5,000 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.
Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Voluntary Life Insurance Program is offered to regular County employees. The plan allows employees to purchase individually owned universal life insurance for themselves, spouses and dependents.
Savings Plan - Deferred Compensation:
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement now and pay taxes later by contributing a portion of their salaries pre-tax to the plan. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time.
Educational Reimbursement Program:
County employees who have successfully passed their probationary period may take up to two job-related courses per semester at any accredited educational institution. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books.The plan requires that employees remain employed with Frederick County Government for a minimum of two years after the last class is taken.
Employee Assistance Program:
This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related problem.
Annual Leave ? Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year
0 ? 2 years11days
2 ? 10 years17days
10 + years24days
Sick Leave- Employees will earn sick leave at a rate of 15 days per calendar year.
Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.
NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.
Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, Military and Disability.
The County observes10 holidays every year and11 are observed on years of General Elections.
For additional information on Frederick County Governments benefit package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.
All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amendedOctober 3, 2013.
- I do not have this experience
- I have less than 1 year experience
- I have 1-2 years experience
- I have 3 or more years experience
* Required Question