Goverment Jobs
December 1, 2019
Norfolk, Virginia
Job Type



The City of Norfolk's Department of Public Works, Waste Management Division is actively seeking an Operations Manager. The Operations Manager will be responsible for managing and overseeing day to day operations of the collection of solid waste.

The Department of Public Works builds, maintains and operates the physical facilities that support and enhance the lives of Norfolk's citizens, businesses and visitors, including the City's Storm Water System, Street Network, Waste Management and Recycling Systems.

Essential Functions

Departmental Hiring Salary Range- $52,020-$55,000

Essential functions include but are not limited to:

  • Plans, organizes, coordinates, and directs the division's daily operations consisting of collecting and disposing of waste form residential and commercial properties.
  • Prepares operating reports and other information at specified intervals' assists with the preparation of the divisional goals, standard operating procedures and operating budget.
  • Performs personnel functions such as assisting with hiring, scheduling, time management, training, corrective action, performance evaluations, and professional development of staff.
  • Manages cleanliness and safety of equipment and vehicles utilized by solid waste collection staff.
  • Develops standard operating procedures.
  • Demonstrates the proficient use of a computer and Microsoft Windows applications.
  • Develops solid waste collection routes through evaluating conditions of residential and business areas.
  • Collects statistical information regarding code enforcement by neighborhoods.
  • Investigates and resolves complaints from citizens concerning solid waste collection and code enforcement issues.
  • Serves as Assistant Superintendent in the absence of the Division Assistant Superintendent.


Bachelor's degree and/or five years' experience in refuse collection or related with supervisory experience preferred.

Preferred License(s) and/or Certification(s):

  • Requires a valid Driver's License.
  • Preferred (CDL) Commercial Driver's License
  • Preferred CPR Certification

  • Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  • Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however,retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  • Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  • Retirement
    If you are hired October 5, 2010 or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

  • I understand and will answer the following supplemental questions completely and thoroughly.
Are you a current or previous City of Norfolk employee?

  • Yes - I am a current City of Norfolk Employee
  • Yes - I am a previous City of Norfolk Employee
  • No - I am not a previous or current City of Norfolk employee
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

    How many years of experience do you have working with operations staff and/or working in a solid waste collections environment?

    • 0-2
    • 3-4
    • 5 or more
    Please describe your experience in operations management. Please ensure this information is referenced above in your work history. If you do not have any experience in operations management, please type N/A.

      Please indicate how many years of experience you have in a supervisory position

      • 0-2
      • 3-4
      • 5 or more
      Have you ever conducted performance evaluation of staff you have supervised?

      • yes
      • no
      Please select the response that best describes your computer skill level using Microsoft Office Programs (Word, Excel, PowerPoint, Outlook. *An assessment sample may be conducted*

      • Basic
      • Intermediate
      • Advanced
      • Expert
      Do you currently possess a valid Commercial Driver's License (CDL)?

      • yes
      • no
      Are you CPR certified?

      • yes
      • no
      Do you currently reside in the City of Norfolk?

      • Yes
      • No
      Please indicate your veteran status. (A copy of your long form DD-214 may be required)

      • I am not a Veteran
      • I am a Veteran
      • I am a Disabled Veteran

      * Required Question

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