Goverment Jobs
Published
February 11, 2020
Location
Ventura, California
Job Type

Description

Description

Under general direction, develops procedures and analyzes user requirements for office automation; designs complete, integrated solutions for personal business computers for specific office environments; provide technical assistance to department/agency personnel by supporting and coordinating tasks related to office automation systems; and may provide lead supervision to others.

Distinguishing Characteristics:

This classification differs from subordinate positions in the Office Systems Coordinator series in that it is responsible for meeting with users to determine their requirements for office automation and then translating those requirements into a set of procedures that can be programmed to provide personal business computer-based alternatives to typical office tasks.

This position is responsible for considering all facets of a user's environment and the possible integration of office systems to centrally located computing facilities. It differs from the Office Systems Coordinator IV in that the latter is responsible for ongoing supervision and directing all facets of major projects which may encompass several divisions within the department/agency.

EDUCATIONAL INCENTIVE: Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5% for incumbents in eligible positions based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.

BILINGUAL INCENTIVE: Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department. In order to qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency exam.

DEPARTMENT/AGENCY: Health Care Agency - Information Technology

Office Systems Coordinatoris represented by theService Employee International Union(SEIU) and is not eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Helpvacanciesfor this position only.There is currently one (1) Regular vacancy.

TENTATIVE SCHEDULE
OPENING DATE:February 11, 2020
CLOSING DATE:Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs.

Examples Of Duties

Duties may include, but are not limited to the following:

  • Acts as vendor liaison and providestechnical evaluation of products and coordination of product procurement with ITS;
  • Evaluates new products, performs network problem resolution and assists in the development and documentation of system procedures, technical standards and interface applications as well as maintaining system documentation;
  • Trains department/agency personnel on automated office systems use;
  • Troubleshoot ongoing department/agency problems and restores routine and advanced technical services and equipment by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures or by coordinating resolution with outside agencies and vendors;
  • Provides data communications network design and analysis in coordination with ITS specialists;
  • Installs and maintains data communication equipment;
  • Provides complex office systems application design and analysis;
  • Analyzes, designs and writes programs to solve complex business needs using contemporary development tools;
  • Analyzes network and data communication performance and reliability issues, implements preventive measures, performs system tuning and makes recommendations for improvement;
  • Assists management of department/agency in establishing priorities and planning office automation needs as needed;
  • Leads project planning and implementation of small- and large-scale systems;
  • Assists with the management of data, systems and network security;
  • Supervises applications under development by staff as needed; and
  • Performs other related duties as required.
Typical Qualifications

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE

Five (5) or more years of experience in automated office systems coordinationwhich has led to the acquisition of the required knowledge, skills and abilities.The required knowledge, skills and abilities also can be obtained by completion of pertinent office systems coursework with four (4) or more years of related experience.

NECESSARY SPECIAL REQUIREMENTS:

  • Possession of, or ability to obtain and maintain a valid California Driver's License.

Recent experience of four (4) years or more:

  • Supporting all facets of end-to-end (user to servers) systems in an environment running on a Microsoft based platform, including working with vendors while implementing and supporting applications/systems;
  • Troubleshooting and resolving technical issues related to Microsoft systems and servers;
  • Planning, deploying and supporting desktop applications;
  • Producing effective documentation, such as user guides and system documentation;
  • Providing effective customer service within a diversified customer group.

DESIRED

  • Experience working in a health care environment.

Knowledge, Skills, and Abilities:

Thorough knowledge of: modern office procedures and automated equipment; micro-computer programming and systems design; LAN and data communication equipment; software and hardware products and their use in office automation.

Working ability to: perform abstract reasoning; make arithmetic calculations rapidly and accurately; perform minor systems maintenance/repairs; develop independence in the responsible performance of assigned duties; develop and maintain effective working relations with others; understand and work with personal business computers in the office environment; perform standard analysis and programming tasks for the purpose of automating office procedures; develop and support the concept of data communications networking of personal office computers in relation to mini- and mainframe computers; perform complex analysis and design for integrated systems in the office environment; and provide lead supervision to others.

Supplemental Information:
Work is performed primarily in an office environment. Recruitment Process

FINAL FILING DATE:This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.

To apply on-line, please refer to our web site atwww.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

NOTE:If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please clickherefor additional information.

SUPPLEMENTAL QUESTIONNAIRE ? qualifying:All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION ? qualifying:All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

COMPARATIVE SCREENING - qualifying: If there is a high number of qualified applicants, a comparative screening will be conducted to determine which of the applicants will be selected for invitation to the oral exam. Applications will be evaluated and ranked according to criteria that most closely meets the needs of the department, so it is essential that applicants provide as much detail as possible and answer all parts of the application and supplemental questionnaire ("and supplemental questionnaire" only if there is one).

ORAL EXAM ? 100%:A job-related oral exam will be conducted to evaluate and compare participating applicants' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

NOTE: If there are three (3) or fewer qualified applicants, an oral exam will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.

For further information about this recruitment, please contact Anna Ford via email [email protected]or by telephone at (805) 677-5153.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE
Service Employees International Union (LOCAL 721)
(SEIU)
In addition to your annual salary, the County of Ventura offers you an extensive benefits package, including:
FLEXIBLE BENEFIT PROGRAM: Employees can allocate the County's non-taxable biweekly contribution among several benefit options. Employees regularly scheduled to work 60 hours or more biweekly receive a Credit Allowance of $447.00.Employees regularly scheduled to work 40?59 hours biweekly receive a Credit Allowance of $313.00.
Medical, Dental, and Vision Plans for you and your dependents. Current premium amounts can be found on the Benefits website (http://ceo.countyofventura.org/benefits).
Flexible Spending Accounts which increase your spending power by reimbursing you with pre-taxed dollars for IRS approved dependent care and health care expenses.
Pre-tax Salary Reduction available if the costs for the benefit options you select exceed the County's contribution. This saves you taxes by lowering your taxable income.
Cash added to your biweekly taxable pay, depending on the selection you have made.
Employees in Optimum Census Staffing positions receive medical coverage under the Ventura County Health Care Plan, and earn limited benefits such as vacation and sick leave.
EMPLOYEE HEALTH SERVICES CLINIC:Available to you for treatment of minor illness or injury.
10 PAID HOLIDAYS:New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Day, and one 8-hour floating holiday. Holiday time is pro-rated for permanent part-time employees.
PAID VACATION:14 days earned each year, increasing in increments after 5 years of service to 24 days per year after 15 years of service. You may accumulate up to 400 hours. You may redeem a portion of the accrual annually, after 10 years of service. You will be paid the value of your accrued credits upon retirement or termination. Earned vacation hours are pro-rated for permanent part-time employees.
PAID SICK LEAVE: 80.08 hours earned per year. You may accrue up to 800 hours and will be reimbursed annually for 25% of the number of hours over the maximum. A cash payment of 25% of unused hours will be made if you retire or terminate with more than 10 years of service. Earned sick leave hours are pro-rated for permanent part-time employees.
MILEAGE REIMBURSEMENT: You receive mileage reimbursement at the standard rate established by the Internal Revenue Service for each mile driven on County business.
UNIFORM PROVIDED:The County will provide uniforms or uniform allowance when required.
TEXTBOOK AND TUITION:When courses have been satisfactorily completed, the County will reimburse you to a maximum of $900 per fiscal year for tuition and books for off-duty, job-related courses.Other maximums apply to Exempt employees, Nursing Care Coordinators, and Clinical Coordinators. This benefit is prorated for part-time employees.
EDUCATIONAL INCENTIVE:The County may provide up to a 5% incentive pay for educational attainment if not specifically required by your job. You may only receive one form of incentive pay or premium pay and will receive that which provides the greatest incentive.
DEFERRED COMPENSATION PROGRAM:You may choose to contribute to one or both of the County's deferred compensation plans (established under Internal Revenue Code Sections 401(k) and 457). If you participate in the County sponsored 401(k) plan, the County will match a part of your contribution up to 1.75% of your salary, on a pay period basis. You must be regularly scheduled to work at least 40 hours each pay period to be eligible to participate in the 401(k) plan. These plans enable you to build long-term savings while deferring current federal and state income taxes. In addition to pre-tax contributions, you are also able to make after-tax contributions through the Roth option available in the 457 plan.
RETIREMENT/SOCIAL SECURITY: Both the County and you contribute to the Ventura County Employees' Retirement Association (VCERA) and Social Security. VCERA is a defined-benefit pension plan that provides a lifetime retirement after being vested and meeting eligibility requirements. Benefits vest after 5 years of service. Employees hired to work less than 64 hours biweekly participate in a Safe Harbor retirement plan in lieu of VCERA and Social Security.
https://Retirement FAQs
STATE DISABILITY INSURANCE (SDI): This program provides weekly benefits in the event of short term disability. Premiums are automatically deducted from your pay.
OPTIONAL WAGE SUPPLEMENT PLAN:You may purchase short-term disability coverage in weekly benefit amounts of $45 or $80. You must be regularly scheduled to work 40 hours or more each pay period to participate, and must enroll within 90 days of employment).
DEATH BENEFIT:Your department will provide a $1,000 death benefit payable to your designated beneficiary in the event of your death if you are enrolled in the Flexible Benefits Program.
OPTIONAL GROUP LIFE INSURANCE:If you are a regular County employee with a regular work schedule of at least 40 hours per pay period you may purchase term life insurance coverage for either $10,000 or one times your annual base salary, without evidence of insurability, if you enroll within your first 90 days of eligibility. You may also be eligible to purchase term life insurance at group rates for two or three times your annual salary, subject to evidence of insurability. Dependents life insurance is also available for employees who purchase optional life insurance coverage.
OTHER BENEFITS:The County also offers an Employee Assistance Program, a Wellness Program, and a Work/Family Program which includes child care and elder care referrals.
This Summary is informational only, and cannot modify or affect your benefits in any way, nor shall you accrue any rights because of a statement or omission from this Summary. Please note that Optimum Census Employees and Per Diem Pool employees are only eligible for limited benefits. Please refer to Plan Brochures and Memorandum of Agreement for details.
Links to SEIU Memorandum of Agreement 2016-2019 Professional Classifications

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

01
Describe your work experience designing, implementing and supporting all facets of end-to-end (user to servers) systems in an environment running on a Microsoft based platform. Include:
- The employer(s) in your application's Work History where you obtained the experience
- The specific Microsoft technologies deployed and supported
- Example(s) of implementations completed
- Your specific role (technical support, lead, technical manager)
- The type of customers using the systems

If you do not have this type of work experience, please, state "No experience."

    02
    Describe your experience working with vendors to install, implement and support applications/systems. Include:
    - The employer(s) in your application's Work History where you obtained the experience
    - The level of support provided
    - The business solutions involved and their role in the business needs of the organization(s)
    - The level of customer supported (user, technical resource, management, executive level)

    If you do not have this type of work experience, please, state "No experience."

      03
      Describe your work experience troubleshooting and resolving technical issues related to Microsoft Operating Systems, Servers and Networks. Include:
      - The employer(s) in your application's Work History where you obtained the experience
      - The level of support provided
      - The business solutions involved and their role in the business needs of the organization(s)
      - The level of customer supported (user, technical resource, management, executive level

      If you do not have this type of work experience, please, state "No experience."

        04
        Describe your work experience planning, deploying and supporting Desktop applications. Include:
        - The employer(s) in your application's Work History where you obtained the experience
        - Specific examples of desktop applications developed and the value they added to the business needs of the organization(s)
        - Coding tools and languages used
        - Support level provided
        - Whether the application was successfully deployed and used in production

        If you do not have this type of work experience, please, state "No experience."

          05
          Describe your work experience producing effective documentation, such as user guides, work orders, and systems documentation. Include:
          - The employer(s) in your application's Work History where you obtained the experience
          - The specific types of documentation created
          - The audiences for the documents you created

          If you do not have this type of work experience, please, state "No experience."

            06
            Describe your work experience providing customer service to internal customers with divergent business needs. Include:
            - The employer(s) in your application's Work History where you obtained the experience
            - The number of customers supported at one time
            - Examples of types of divergent business needs
            - Your specific role (technical support, lead, technical manager)

            If you do not have this type of work experience, please, state "No experience."

              07
              Describe your experience working in a Health Care environment. Include:
              - The employer(s) in your application's Work History where you obtained the experience
              - The level of support provided
              - The specific areas you supported (Hospitals/units, Clinics, Ancillary, Specialties, Administration)
              - The level of customer supported (user, technical resource, management, executive level)

              If you do not have this type of work experience, please, state "No experience."

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