Goverment Jobs
May 22, 2019
Shelby County, Tennessee
Job Type


Minimum Qualifications


Education and Experience:Education equivalent to graduation from a standard high school AND experience equivalent to four years of full-time increasingly responsible clerical work.

Substitution of Education for Experience: Qualifying course work at an accredited college, university or technical school may be substituted for the required experience on a year-for-year basis.
Substitution of Experience for Education: Increasingly responsible clerical experience may be substituted for the required education on a year-for-year basis.
Other Requirements

Necessary Special Qualifications: None.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Job Overview

Summary:Under general supervision, is responsible for supervisory clerical work of routine difficulty; and performs related work as required.
Distinguishing Features:An employee in this class is responsible for supervising a relatively small group of clerical employees. This class differs from that of Clerk 3 in that an incumbent of the latter has lesser supervisory responsibilities. This class differs from that of Office Supervisor 2 in that an incumbent of the latter supervises a larger staff.
Competencies (KSA's)

  1. Functional/Technical Competencies
  2. Problem Solving
  3. Priority Setting
  4. Time Management
  5. Conflict Management
  6. Hiring and Staffing
  7. Written Communications
  8. Approachability
  9. Building Effective Teams
  10. Customer Focus
  11. Ethics and Values
  12. Motivating Others


  1. Basic Math
  2. Clerical
  3. Computers and Electronics
  4. Customer and Personal Service
  5. Education and Training
  1. Active Learning
  2. Active Listening
  3. Critical Thinking
  4. Judgment and Decision Making
  5. Monitoring
  6. Motivating and Developing Others
  7. Reading Comprehension
  8. Social Skills and Instructing
  9. Time Management
  1. Deductive Reasoning
  2. Finger Speed and Dexterity
  3. Information Ordering
  4. Memorization
  5. Oral Comprehension
  6. Oral Expression
  7. Speech Recognition and Clarity
  8. Time Sharing
  9. Written Comprehension
  10. Written Expression


  • Insurance
    There are a variety of insurance options available to state employees including:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Annual Leave
    Full-time employees earn annual leave each month at a rated based on years of service as follows:

    Years of Service

    • 0 up to 5
    • 5 up to 10
    • 10 up to 20
    • 20 or more

    Annual Leave Earned per Month

    • 1 day
    • 1 and days
    • 1 and days
    • 2 days

    Maximum Allowable days

    • 30 days
    • 36 days
    • 39 days
    • 42 days

    *Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date.

  • Sick Leave
    All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month.
  • Bereavement Leave
    Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose.
  • Family Medical Leave
    Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended.
    *Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave.
  • ParentalLeave
    Parentalleave is an absence from work granted anyemployee who has been employed in state service for at least 12 consecutive months as a full-time employee.Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child.
  • Military Leave
    Granted in accordance with applicable state and federal laws, rules and regulations.
  • Holidays
    Each year, full-time state employees receive 11 holidays off with pay.
  • Retirement
    State employees are automatically members of the Tennessee Consolidated Retirement System . (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60.
  • Deferred Compensation
    Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis.
  • Flexible Benefits Plan
    Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level.
  • Higher Education Fee Discounts and Waivers
    A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations web page.
  • Baccalaureate Education System Trust (BEST) Program (BEST)
    The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs.
  • Wellness Program
    The State Employee Wellness Program works to increase employees knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits.
  • Employee Assistance Program (EAP)
    EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.
Which best describes your level of education? (Note: If you are within 120 days of graduating, excluding high school, please select your pending degree.)]

  • Did not graduate from High School or obtain GED
  • High School or GED
  • Some College
  • Associates Degree
  • Bachelors Degree
  • 1 Year Masters Degree
  • 2 Year Masters Degree
  • Doctorate Degree
How many UNDERGRADUATE quarter hours from an accredited college, university or technical school have you completed? (Note: To convert semester hours to quarter hours, multiply the number of semester hours you have completed by 1.5)

  • Not applicable
  • 1-44 quarter hours
  • 45-89 quarter hours
  • 90-134 quarter hours
  • 135-179 quarter hours
  • 180 quarter hours or more
How many years of full-time increasingly responsible clerical work experience do you have?

  • No experience
  • Less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years or more

* Required Question

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