Under limited direction, performs advanced complex clerical and administrative work in a specific subject area. Provides advanced customer service functions and fosters positive public relations. Performs a variety of advanced administrative, analytical, or technical work of a highly specialized nature. Coordinates or performs all functions within a distinct, complex program area. Analyzes, resolves and documents difficult problems by using appropriate and defined methods. Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries. Coordinates and completes data collection, analysis, reporting, documentation or projects. Supervises and trains clerical subordinates.
This is the third in a series of three general clerical-related job classifications within the Administrative Support job family. This classification is distinguished from the Office Specialist in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operations to allow more independence in carrying out responsibilities. This classification is distinguished in that incumbents frequently work under their own initiative in performing advanced administrative/support duties and/or providing formalized work leadership. Frequently trains and/or supervises subordinate clerical personnel. The results of assigned projects have direct impact on the accomplishment or establishment of the divisional and/or departmental goals and objectives.
- Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of department policies and procedures. Performs and conducts research and interpretation of data. Coordinates and completes data collection, analysis, reporting, documentation or projects and other duties to ensure accurate and timely processing or development of required operational needs. Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries. Compiles information in a self-reporting relational database system and generates monthly workload and performance reports.
- Coordinates or performs all functions within a distinct, complex program area easily distinguishable from other operations or involving specialized operations that are not readily integrated into other work processes within the department. Performs highly specialized duties in furtherance of department/division mission. Supervises and trains clerical subordinates. Assists in computer training of new employees and general training of volunteers. Provides assistance to others on difficult assignments.
- Analyzes, resolves and documents difficult problems by using appropriate and defined methods. Authorizes exceptions to policy within defined limits and response time subject to demand for immediate service. Reports to and advises customers, representatives of other counties, law enforcement agencies and businesses. Documents actions taken in response to all inquiries.
- Acts as primary customer contact for assigned function with outside organizations or other departments. Responds to technical computer system and/or administrative questions and ensures necessary follow up. Responds to requests in person, by mail, and by telephone, based upon the application of established rules and regulations. Provides technical advice and assistance regarding documents required for all types of transactions. Takes initial steps to resolve and/or resolves citizen complaints about division/department. Ensures departmental policies and procedures are followed and statutory requirements are met.
- Performs various tasks involving processing of forms, letters, data entry/retrieval, equipment maintenance and inventory control. Participates in complex technical administrative projects with staff as directed. Assists with specialized or difficult work activities of subordinates or other staff members. Reviews documents presented for transactions. Prepares forms and determines amount of fee by applying established rules and regulations. Collects fees and provides receipts. May perform duties of Office Specialist. May serve as timekeeper. May perform transcription duties, as required for the generation of autopsy reports and other documents.
- Performs other job-related duties as assigned.
Education and Experience:
High School diploma or G.E.D. AND four (4) years of increasingly responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages AND a minimum of one (1) year experience in a directly related function;
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Any specialized training and/or skills that relate to the position including but not limited to extensive knowledge of Tiburon Corrections (CMS and Law Enforcement ARS/RMS).
Knowledge, Skills, and Abilities:
- Modern office/clerical practices and procedures, and methods.
- Policies, practices, procedures and terminology of assigned function.
- File management and techniques.
- Principle and procedures of record keeping.
- Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
- Business letter writing, grammar and punctuation, and report preparation.
- May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
- Resolving complex problems.
- Conducting research and presenting information.
- Processing financial reports, including receipts, claims, and disbursements.
- Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
- Recording and compiling material for reports.
- Operating a variety of modern office equipment, including a computer.
- Both verbal and written communication.
- Compile data and to write clear and comprehensive reports.
- Create effective filing systems, and retrieve and disseminate information.
- Train and supervise office personnel.
- Work independently and accomplish department/division objectives.
- Perform multitasking.
- Maintain confidential data and information for executive staff.
- Understand and carry out verbal and written directions.
- Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.
Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Work Hours: 8:00 AM to 5:00 PM; Monday through Friday
Location: 509 W. 11th Street, Austin
Drug and Alcohol Test Required
Criminal, Credit, Driving, Education and Employment Background Check Required.
Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.
2018 Travis County Benefit Guide
In this valuable benefit resource guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.
Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.
Employees may enroll in a tax- free sheltered investment plan through payroll deduction.
Employees may sign up for direct bank deposit.
Employee Assistance Program
Travis County provides a confidential counseling and referral service free of charge to county employees and their family.
Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.
Employee Health & Wellness Clinic
Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.
An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.
Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.
A limited number of assigned parking spaces are available to employees in the Courthouse Complex.
Full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:
New employees are eligible to take personal holidays after 90 days of employment.
Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.
Employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.
Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.
Based on years of county service, full-time employees earn vacation time at the following rates:
Part-time employees earn vacation leave on a pro-rated basis.
The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.
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