Goverment Jobs
January 10, 2019
County Of San Mateo, California
Job Type



County of San Mateo is seeking experienced individuals for the position of Medical Office Assistant II to provide a variety of routine to difficult medical office support for various Health SystemDivisions, including Behavioral Health and Recovery Services, Correctional Health Services, Family Health Services, Public Health Laboratory, and San Mateo Medical Center. For more information on the dutiesby division, click here.

NOTE: The eligible listgenerated from this recruitment may be used to fill future extra-help, term, unclassified,and regular classifiedvacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:
  • Act as a receptionist and receive patients and visitors; screen phone calls; take messages or make appropriate referrals; provide factual information regarding the County or specific medical unit activities and services, which may require some interpretation of rules, policies and/or procedures.
  • Order, receive, and organize patient charts for daily appointment schedule preparation, utilization review, and varied record-keeping activities; may pull and file charts located within assigned area; review charts for necessary documentation and diagnostic test authorizations from health care staff; close patient charts as authorized.
  • Provide for intake and registration of patients; interview patients to obtain medical information and appropriate documentation required to open patient charts.
  • Review financial and insurance status of patient; explain treatment costs and methods of payment; perform periodic re-evaluations, re-determinations, and adjustments as necessary; collect fees, issue receipts, and balance daily monies received.
  • Research computerized patient data to determine current status; retrieve, update, and verify information from an online or personal computer.
  • Schedule patient appointments and prepare daily appointment schedule; schedule medical tests and procedures as assigned.
  • Inform professional staff of lab, X-ray, and other diagnostic test results in accordance with established policies and procedures.
  • Prepare a variety of periodic and special reports related to patient care, testing, and results, which may require the use of arithmetic calculations and the consolidation of information from various sources.
  • Transcribe patient information histories, physical examination notes, and related patient medical information containing specialized medical terminology; type various correspondence and documentation pertaining to patient diagnosis and treatment from drafts, dictated tapes, notes, or brief instructions using a typewriter or word processor.
  • Establish and maintain office and patient files; research and compile information from such files.
  • Perform office support activities,suchas opening and distributing mail, processing outgoing mail, and ordering and maintaining an inventory of office supplies.
  • Establish and maintain office and patient files; research and compile information from such files.
  • May perform routine billing, preparation of medical procedures or test orders, scheduling of medical procedures, review and preparation of patient charts for utilization review and a variety of patient processing, documentation, and record-keeping duties, depending upon assignment.
  • Provide off hours support as required.
  • Perform related duties as assigned.

Some positions may require rotating shift or weekend work. Must be able to push, pull, bend, and reach when retrieving and replacing heavy patient files from/to floor-to-ceiling shelving. Qualifications

Knowledge of: Policies and procedures related to the outpatient, ancillary, medical records, or direct patient care area to which assigned; medical terminology as related to office support work; office practices and procedures, including filing and the operation of standard office equipment; business letter writing and the standard format for typed materials; basic business data processing principles and the use of word processing or personal computing equipment; correct English usage, including spelling, grammar and punctuation; business arithmetic; and basic record keeping principles and practices.
Skill/Ability to: Perform detailed medical office support work accurately; prioritize work and coordinate several activities; compose routine correspondence from brief instructions; use initiative and sound independent judgment within established guidelines; operate standard office equipment, including a word processor and computer terminal; organize and maintain accurate patient and general files and records; establish and maintain effective working relationships with those contacted in the course of the work; and understand and carry out oral and written directions.

Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:One year of journey-level experience, which required the use of medical terminology and direct contact with patients in a clinic or similar medical office setting.

Open & Promotional. Anyone may apply. CurrentCounty of SanMateoandCounty of San MateoSuperior Court of Californiaemployees with at least six months (1040 hours) of continuous service in a classified regular, probationary,SEIUorAFSCMErepresented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition toour regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.All examinations will be given inCounty of San Mateo, Californiaand applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Final Filing Date: January 24, 2019
Written Exam: Saturday, February 2, 2019

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day.
County of San Mateo is proud to be an Equal Employment Opportunity Employer.
HR Contact:Jennifer Reyes(01112019) (Medical Office Assistant II - E417)

Please visit a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo.All benefits are subject to change.
NOTE:Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities.Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

  • Proceed to supplemental questions.
Indicate the Division(s) in which you would be interested. Check all that apply.

  • Behavioral Health and Recovery Services
  • Correctional Health Services
  • Family Health Services
  • Public Health Laboratory
  • San Mateo Medical Center
Describe your experience maintaining automated and hard copy filing systems.

    Describe your computer experience, particularly entering/updating and retrieving data. Include the software programs you have worked with and the type of work product you have produced.

      Describe the experience that has prepared you to provide office support for a behavioral health contracts unit, medical office, laboratory or a medical records unit. Be specific.

        Describe your experience answering telephones and handling messages in a fast paced environment. Be specific.

          Indicate your approximate typing speed (net words per minute) and when your speed was last tested.

            San Mateo County departments sometimes need extra-help workers in addition to permanent employees. Extra Help positions offer temporary part-time or temporary full-time employment for 1040 hours (which equates to working full-time for approximately six months). However, employment might end sooner depending on the needs of the hiring departments. Extra Help positions are paid on an hourly rate basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra-help workers are not guaranteed permanent status at the end of the extra-help assignment. Are you interested in extra-help employment? (A "No" answer to this question will not affect your application for permanent employment.)

            • Yes
            • No
            Some positions require the ability to speak, read and write in both Spanish and English. Are you fluent in both languages? (A "no" response will not disqualify you from this process.)

            • Yes
            • No

            * Required Question

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