Under general supervision in the Oakland Police Department (OPD), The Intake Technician uses a full range of clerical and technical level skills to perform intake and examination of allegations of misconduct and/or citizen's complaints; compiles and organizes facts and data for cases; assists with the preparation of investigative reports for meetings and hearings; coordinates with sworn and professional staff and the general public; accesses and maintains complex internal automated records systems; and, performs related duties as assigned.
The ideal candidate will have 3 years of administrative experience in public contact position (s), a commitment to excellent customer service, and a high level of professionalism, integrity and confidentiality. Desirable knowledge, skills and abilities include: strong organizational, analytical, interpersonal, and oral/written communications skills; the ability to meet critical deadlines, set priorities and work independently; and proficiency in Microsoft Office suite applications.
Must be able to work flexible hours, which may include nights and some weekends.
Working for the City of Oakland
- Receive oral or written allegations/complaints from individuals walking into the office, mailing forms or speaking over the telephone.
- Provide assistance and information to citizens filing complaints and provide referrals to other appropriate agencies as necessary.
- Analyze and compile facts and data.
- Create and compile case files both electronically and in hard copy of supporting documentation of the complaint.
- Maintain internal manual and automated recordkeeping systems and provide information in compliance with federal and state regulations; maintain complete and accurate complaint files, conversation logs, closed files, media reports, police reports, computerized files and other related files and records; ensure that records are secure and confidential.
- Verify and document statutory deadline dates, take complainant statements, identify subject officers and witnesses, and classify allegations.
- Prepare written reports for supervisory review; attend meetings and hearings and, if needed, prepare meeting minutes deemed necessary by OPD.
- Coordinate and conduct transactions with other employees, sworn and civilian staff, and the public in matters requiring knowledge and analytical application of Police Department rules, policies and procedures.
- Drive to various locations to conduct intake of allegations of Police misconduct.
- Participate in community outreach activities as deemed necessary by OPD or management staff.
- Process Public Records Act requests in accordance with City policy and applicable laws.
- Incumbents will be expected to work nights and weekends as necessary.
- Candidates who receive offers of employment will be required to submit fingerprints, undergo a criminal record clearance, and have a physical examination including a TB screening. Must pass a thorough background investigation.
- Must be eighteen (18) years of age or older.
- Must pass a Department of Justice fingerprint check, which allows special access to law enforcement data systems.
- Must pass a six (6) hour Department of Justice training course regulating access to law enforcement data systems.
- Must meet Department of Justice and other training mandates regulating access to law enforcement data systems.
- Principles and techniques of effective interviews leading to investigations, including evidence gathering, evidence evaluation and analysis of information.
- Laws of arrest, search and seizure; legal rights of citizens.
- Principles of constitutional and criminal law and California Public Safety Officer's Bill of Rights.
- Principles and techniques of public relations including public speaking and conflict mediation.
- Police department administration and organization; administrative hearing procedures.
- English punctuation, syntax, language mechanics and spelling.
- Principles and techniques necessary for the objective presentation of recommendations both in oral and written formats.
- Advanced personal computer applications including word processing, databases and spreadsheets.
- Plan and organize preliminary documents related to investigations of complex, confidential and sensitive matters in a timely manner; while adhering to high standards of ethical conduct; maintain accurate records and files of actions taken on cases.
- Assist with the creation of investigative operational plans; focus on facts and details.
- Use tact and diplomacy and maintain confidentiality in interviewing individuals from diverse backgrounds while remaining calm and impartial during sensitive, confrontational, and stressful situations.
- Compile information, facts, evidence and other data and note the credibility of the witness and the probative value of information obtained; and determine appropriate referral or administrative closure.
- Operate a camera to photograph complainants' injuries and the scene of the incident if necessary.
- Read, comprehend and apply complex policies, rules, laws, reports, medical records and other pertinent documents.
- Interpret information regarding the case and process in lay person's terms.
- Maintain a high level of professionalism and ethical standards in approaching each case without preconceived biases.
- Communicate effectively orally and in writing; make verbal presentations.
- Meet critical deadlines, manage time effectively and adapt quickly to changing priorities.
- Work with minimal supervision and direction; work flexible hours as necessary including nights and weekends.
- Establish and maintain professional working relationships with employees, elected officials, boards and commissions, community groups and the general public.
- Participate in regular on and offsite training.
Our on-line application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
Tentatively Scheduled for the week of January 20, 2020.
The City of Oakland is an EEO/ADA Employer.
Employee Benefits Information
(if you click on the link, use the Back button on your browser to return to the job announcement you were viewing.)
- No Experience
- Less Than 1 year
- 1 year to less than 2 years
- 2 years to less than 3 years
- 3 years or more
- I do not have bilingual conversational proficiency in any of the identified languages, but I am still interested in the position.
* Required Question