Goverment Jobs
December 3, 2019
Oakland, California
Job Type


The Position

The City of Oakland is currently recruiting to fillone Intake Technician vacancy within the Oakland Police Department.

Under general supervision in the Oakland Police Department (OPD), The Intake Technician uses a full range of clerical and technical level skills to perform intake and examination of allegations of misconduct and/or citizen's complaints; compiles and organizes facts and data for cases; assists with the preparation of investigative reports for meetings and hearings; coordinates with sworn and professional staff and the general public; accesses and maintains complex internal automated records systems; and, performs related duties as assigned.

Ideal Candidate

The ideal candidate will have 3 years of administrative experience in public contact position (s), a commitment to excellent customer service, and a high level of professionalism, integrity and confidentiality. Desirable knowledge, skills and abilities include: strong organizational, analytical, interpersonal, and oral/written communications skills; the ability to meet critical deadlines, set priorities and work independently; and proficiency in Microsoft Office suite applications.

Must be able to work flexible hours, which may include nights and some weekends.

* Click on the link below to see a video on what it's like to work for the City of Oakland!
Working for the City of Oakland
Examples of Duties

  • Receive oral or written allegations/complaints from individuals walking into the office, mailing forms or speaking over the telephone.
  • Provide assistance and information to citizens filing complaints and provide referrals to other appropriate agencies as necessary.
  • Analyze and compile facts and data.
  • Create and compile case files both electronically and in hard copy of supporting documentation of the complaint.
  • Maintain internal manual and automated recordkeeping systems and provide information in compliance with federal and state regulations; maintain complete and accurate complaint files, conversation logs, closed files, media reports, police reports, computerized files and other related files and records; ensure that records are secure and confidential.
  • Verify and document statutory deadline dates, take complainant statements, identify subject officers and witnesses, and classify allegations.
  • Prepare written reports for supervisory review; attend meetings and hearings and, if needed, prepare meeting minutes deemed necessary by OPD.
  • Coordinate and conduct transactions with other employees, sworn and civilian staff, and the public in matters requiring knowledge and analytical application of Police Department rules, policies and procedures.
  • Drive to various locations to conduct intake of allegations of Police misconduct.
  • Participate in community outreach activities as deemed necessary by OPD or management staff.
  • Process Public Records Act requests in accordance with City policy and applicable laws.
Minimum Requirements for Application

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.
Education: Bachelor's degree from an accredited college or university in criminal justice, communications, social science or related field.Experience may be substituted for education on a year-for-year basis.
Experience: Three (3) years of full-time experience performing standard administrative duties including a high degree of public contact.Experience with civil, criminal or factual investigations, preferably performing critical analysis of evidence, is desirable.Law enforcement experience is also highly desirable.
License or Certificate / Other Requirements:
Possession of a valid California Driver's License is required.
  • Incumbents will be expected to work nights and weekends as necessary.
  • Candidates who receive offers of employment will be required to submit fingerprints, undergo a criminal record clearance, and have a physical examination including a TB screening. Must pass a thorough background investigation.
  • Must be eighteen (18) years of age or older.
  • Must pass a Department of Justice fingerprint check, which allows special access to law enforcement data systems.
  • Must pass a six (6) hour Department of Justice training course regulating access to law enforcement data systems.
  • Must meet Department of Justice and other training mandates regulating access to law enforcement data systems.
Knowledge of:
  • Principles and techniques of effective interviews leading to investigations, including evidence gathering, evidence evaluation and analysis of information.
  • Laws of arrest, search and seizure; legal rights of citizens.
  • Principles of constitutional and criminal law and California Public Safety Officer's Bill of Rights.
  • Principles and techniques of public relations including public speaking and conflict mediation.
  • Police department administration and organization; administrative hearing procedures.
  • English punctuation, syntax, language mechanics and spelling.
  • Principles and techniques necessary for the objective presentation of recommendations both in oral and written formats.
  • Advanced personal computer applications including word processing, databases and spreadsheets.
Ability to:
  • Plan and organize preliminary documents related to investigations of complex, confidential and sensitive matters in a timely manner; while adhering to high standards of ethical conduct; maintain accurate records and files of actions taken on cases.
  • Assist with the creation of investigative operational plans; focus on facts and details.
  • Use tact and diplomacy and maintain confidentiality in interviewing individuals from diverse backgrounds while remaining calm and impartial during sensitive, confrontational, and stressful situations.
  • Compile information, facts, evidence and other data and note the credibility of the witness and the probative value of information obtained; and determine appropriate referral or administrative closure.
  • Operate a camera to photograph complainants' injuries and the scene of the incident if necessary.
  • Read, comprehend and apply complex policies, rules, laws, reports, medical records and other pertinent documents.
  • Interpret information regarding the case and process in lay person's terms.
  • Maintain a high level of professionalism and ethical standards in approaching each case without preconceived biases.
  • Communicate effectively orally and in writing; make verbal presentations.
  • Meet critical deadlines, manage time effectively and adapt quickly to changing priorities.
  • Work with minimal supervision and direction; work flexible hours as necessary including nights and weekends.
  • Establish and maintain professional working relationships with employees, elected officials, boards and commissions, community groups and the general public.
  • Participate in regular on and offsite training.
Supplemental Information

The Selection Process
Stage I: The first stage in the selection process will consist of a review of each applicant's employment application, current resume, and supplemental questionnaire for minimum qualifications (weighted pass/fail). Applications submitted without all required materials will not be given further consideration.
Stage II: The second stage will consist of subject matter experts evaluating and rating the completed supplemental questionnaires. Applicant responses to the supplemental questions must demonstrate the knowledge, skills and abilities listed in the qualifications section of this announcement. The evaluation of supplemental questions may be weighted 100% of an applicant score (before residency, seniorityand/or veteran points, if applicable) and may determine rank on the eligible list. If a sufficient number ofquality application packets are received, the supplemental screening may be followed by a third stage and the most qualified applicants will be invited to the next stage. Meeting the minimum qualifications does not guarantee advancement to Stage III.
Stage III: The third stage may consist of an oral examinationthat may be preceded by a brief written exercise(weighted pass/fail or 100%)that will test the knowledge, skills and abilities listed in the qualifications section.
The ranked eligible list may be developed directly from the supplemental screening OR the results of Stage III.Candidates must earn a scale score of 70 in this examination process to be placed on the eligible list for employment consideration.
Applicants must pass a background check after receiving a conditional offer of employment.
The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity.
How to Apply
Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if youare a new user on the system.APPLICATIONS ARE ACCEPTED ONLINE ONLY.You mayapply and view current openings by visiting our employment opportunities webpage at:
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are alsowork stations at theHuman Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA94612. Work stations are availableduring regular business hours (normally 9:00 a.m. to 5:00 p.m.).

Our on-line application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.

You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system.
Date of Examination:
Tentatively Scheduled for the week of January 20, 2020.

The City of Oakland is an EEO/ADA Employer.

Employee Benefits Information

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Be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. The rating of the supplemental questions may determine your application status and/or rank on an eligible list. I have read and understand the statement above concerning submission of supplemental responses.

  • Yes
  • No
Please clearly and thoroughly state how your education and experience meet the minimum qualifications for this position.

    Answers to the above supplemental questions MUST be supported by information contained in the "Education" and "Work Experience" sections of this application. Answers not supported by information contained in the "Education" and "Work Experience" sections of this application will NOT be considered. I have read and understand this statement.

      I understand that a criminal background check is required as a condition of employment.

      • Yes
      • No
      Do you currently have a valid driver's license?

      • Yes
      • No
      How many years of experience do you have, performing administrative duties in a high public contact position?

      • No Experience
      • Less Than 1 year
      • 1 year to less than 2 years
      • 2 years to less than 3 years
      • 3 years or more
      Describe your past experience and training conducting interviews. Include the number of years you conducted interviews and a step-by-step process you used for the interview.

        Explain your level of knowledge of criminal law and police practices/policies.

          Describe your past experience and training working in a diverse community and interacting with members of the public who might be afraid, angry, or upset. What did you do to handle those specific instances?

            Describe your past experience and training handling confidential materials and documents. What was the context and requirements for handling such materials?

              Share a professional situation in which you were required to be neutral and objective to accomplish the task. What was the context and how did you accomplish that responsibility?

                Discuss your work experience in computer applications related to automated records systems and report writing. List the software packages and programs with which you are most familiar and indicate your frequency of use (i.e., weekly, daily, etc.).

                  This is a public contact position. Although no current vacancies require a specific language, the eligible list may be used to fill future vacancies that may require bilingual skills. This recruitment is being announced in accordance with Section 5.03 of the Civil Service Rules which states eligible candidates whose names are certified to the hiring authority shall be the highest ranking candidates willing to accept employment and who possess the skills required as part of this announcement. Positions filled through this recruitment may require bilingual skills in the following languages: Spanish, Cantonese, and Mandarin. Please note, identified bilingual skills will be tested prior to a final offer of employment. In addition, applicants may be screened for language skills when appearing for a written exam or oral board interview. Identify the language(s) for which you have bilingual conversational proficiency. If you do not have bilingual conversational proficiency in any of the identified languages, check the appropriate box.

                  • Spanish
                  • Cantonese
                  • Mandarin
                  • Vietnamese
                  • I do not have bilingual conversational proficiency in any of the identified languages, but I am still interested in the position.

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