Goverment Jobs
February 13, 2020
Catawba County, North Carolina
Job Type


Description of Work


The North Carolina Department of Public Safety, the largest state agency with 26,000 employees, is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation. If you are looking for a rewarding career, please consider the Highway Patrol Telecommunicator opportunity with the North Carolina Department of Public Safety. This is a posting for (2) two full time positions (40 hours per week) with state benefits including retirement, health insurance, vacation leave, sick leave, and paid holidays.

These Highway Patrol Telecommunicator positions are located in Catawba County . The Highway Patrol Telecommunicator positions are responsible for receiving and sending messages to field law enforcement personnel, primarily within the Highway Patrol. Positions will operate multi-channel telecommunications consoles in receiving messages from field personnel, transmitting replies, messages, and other information to field personnel according to agency procedures. Work is performed under the general supervision of a Patrol Telecommunications Shift Supervisor and is evaluated through observation of work and the completeness and content of reported activities. SHIFT/HOURS are required for all Highway Patrol Telecommunicator positions.

Knowledge, Skills and Abilities / Competencies

These KSA's, along with the Minimum Education and Experience Requirements listed, are required in order to be deemed "eligible" for the position. Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:

? Must be able to work rotating shifts.

? Knowledge and experience with the operation of multi-channel telecommunications equipment.

? Knowledge and experience with the use of computers, to include typing.

? Ability to speak clearly and distinctly.

? Ability to efficiently receive and transmit communications messages while working under pressure caused by volume of messages or criticality of the situation.

Management Preferences: Experience in working under pressure. Current/prior radio experience from either the communications or the field side (Police, Fire, EMS).

Minimum Education and Experience Requirements

High School or General Educational Development (GED) diploma and demonstrated ability to type and work efficiently under pressure; or an equivalent combination of education and experience. Necessary Special Qualifications Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.

Supplemental and Contact Information

The N.C. Department of Public Safety (DPS) is an Equal Opportunity Employer and encourages qualified men and women to apply. DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Personnel Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.

?Online applications are only accepted through if you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQs information on the website. If you are still experiencing technical issues with your application, please contact the NeoGov Help Line at 855-524-5627.

?To receive credit for all of your work history and credentials, you must list the information on the State of North Carolina application. Any information omitted cannot be considered for qualifying credit.

Embedded or attached resumes ARE NOT accepted as a substitution for completed State application.

?Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.

?During the online application process if additional documentation is required, attach the documentation at the bottom of Step 4 in the application process.

?Degrees must be received from appropriately accredited institutions.

?If applying for a position certified through the North Carolina Department of Justice-Criminal Justice Standards Division, refer to for specific certification requirements.

?The N. C. Department of Public Safety must adhere to the United States Department of Justice Final Rule on the "national Standards to Prevent, Detect, and Respond to Prison Rape" under the Prison Rape Elimination Act (PREA) Standards at 28 C.F.R. Part 115 Docket No. OAG-131 RIN 1105-AB34. Refer to,002149 for hiring and promotion prohibition requirements for all positions in the North Carolina Department of Public Safety.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

For answers to questions specific to a posting for the NC State Highway Patrol, please contact: Kelly Ennis at 984-349-6084, DPS/SHP Personnel Unit.

For permanent appointments:

State of North Carolina employees have the opportunity to participate in a compelling array of benefits to enhance their quality of life, their health, andtheir future. Benefits includeemployee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave,to name a few. Some benefits require 30 hours work/weekfor participation. To find out about these, andotherprograms, please visit our Employee Benefits page:

For temporary, contractor other supplemental staffing appointments:

**There are no paid leave, retirement or other benefits associated with these appointment types.**

Do you have a High School education or GED equivalent? Be sure to include dates in the education section of your application.

  • Yes
  • No
Are you available to work rotating shifts; including evenings and midnight shifts, for extended periods of time, several days without a day off?

  • Yes
  • No
Have you ever been denied employment or dismissed from a previous Communications position?

  • Yes
  • No
Do you have experience with the operation of multi-channel telecommunications equipment? Please describe your experience in space provided.

    Do you have radio experience from either the communications or the field side (Police, Fire, EMS)? EXPERIENCE MUST SHOW ON WORK HISTORY IN ORDER TO RECEIVE CREDIT.

    • Yes
    • No
    How many years of experience do you have working under pressure, in emergency situations?

    • No experience
    • Less than 2 years
    • 2 - 5 years
    • 6 - 10 years
    • More than 10 years
    Please remember to include all relevant training, knowledge, experience, certifications, education (including high school dates if required) on the application. Answers of "yes" and "no" to supplemental questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions, you must provide supporting information within the body of the application to validate your answer. Work experience must clearly demonstrate that you possess the Knowledge, Skills and Abilities listed on the job posting. Do you feel that you have completed this application in its entirety? If you did not do so, please go back and do so before submitting your application.

    • Yes
    • No

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