Goverment Jobs
Published
January 4, 2019
Location
California
Category
Job Type

Description

Description/Special Instructions

The City of Elk Grove is seeking motivated individuals with strong customer services experience and the ability to multi-task.

Ideal candidates will be able to deal effectively with a diverse public in routine and emergency situations and will demonstrate a high level of communication skills. No prior dispatch experience required.

Filing deadline: Sunday, January 13, 2019 at 11:59 pm

*****SPECIAL INSTRUCTIONS*****
In order to be considered for this position, applicants MUST attach to the application, a current (one year or less) typing certificate verifying your ability to type 45 words per minute. Online typing certificates will not be accepted.

Applications without the required certificate will not be moved forward in the recruitment process.

Possible Testing Locations:
AppleOne ? 916-483-9180 (appointment required)
Nelson Staffing ? 916-854-4000 (appointment required)
Sacramento Works ? 916-563-5151 (walk-ins available with program registration)
Elk Grove Unified School District/EGACE ? 916-686-7783

The City of Elk Grove is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism.

DESCRIPTION

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service; inputs calls into computer system; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

Incumbents of this class receive training in department policies, procedures and specialized computer systems through an on the job training program. Generally, the assigned Dispatch Trainer demonstrates skills/tasks while providing instruction and evaluating the trainee's ability to apply instruction received in a variety of working situations. Typically the training period will last in excess of six months and may also include class room instruction. While a background in similar tasks/duties may be helpful to the incumbent, direct experience in a police dispatch related environment is not necessary. Entry level Dispatchers shall serve an 18 month probationary period.

Representative Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Receives, classifies, and prioritizes all incoming calls to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system.

2. Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches personnel in accordance with policies and procedures; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary.

3. Maintains contact with all units on assignment; maintains status and location of field units; monitors multiple radio frequencies; relays emergency and non-emergency information to public safety personnel in the field.

4. Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relays information to officers in the field.

5. Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, field interviews, driver license and vehicle registration information, and warrants on wanted persons; composes and transmits messages to other agencies.

6. Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the County's KPF system.

7. Monitors public security cameras and alarms for City facilities, parking lots, and related facilities.

8. Monitors failsoft alarms on radio system.

9. Performs related duties as required.

Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
  • Operations, services, and activities of a public safety telecommunications and dispatch center.
  • Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
  • Law enforcement and emergency service procedures for responding to and handling reported incidents.
  • Techniques of questioning for both emergency and non-emergency calls.
  • Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
  • Radio codes currently used by the Elk Grove Police Department.
  • Functions of the Police Department and other City departments.
  • Geographic features and locations within the area served.
  • English usage, spelling, grammar, and punctuation.
  • Modern office procedures, methods, and computer equipment.
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Methods and techniques of telephone etiquette.
  • Methods and techniques of conflict resolution.
  • Principles and procedures of record keeping.

Ability to:

  • Respond to and resolve difficult and sensitive citizen inquiries and complaints.
  • Effectively communicate and elicit information from upset and irate callers.
  • Speak clearly and concisely in an understandable voice via radio and telephone and in person.
  • Hear and distinguish radio voice traffic within normal levels and over background noise.
  • Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
  • Dispatch police units quickly and effectively.
  • Think quickly, calmly, and clearly in emergency situations.
  • Perform multiple tasks simultaneously.
  • Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
  • Operate specialized public safety computer systems and applications.
  • Read and interpret maps and other navigational resources and give directions.
  • Type and enter data accurately at a speed necessary for successful job performance.
  • Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
  • Understand and follow oral and written instructions.
  • Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
  • Maintain composure, alertness and concentration while working for extended periods of time.
  • Compile, maintain, process, and prepare a variety of records and reports.
  • Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
  • Maintain confidentiality.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - The education and experience criteria below are required for this classification:

Education/Training:Equivalent to the completion of the twelfth grade.
-AND-
Experience:Two years of customer service experience in person or over the telephone, demonstrating a general aptitude for prioritization and working with the public in a multi-task, high call volume environment.

Substitution:None

License or Certificate:
Must submit , at time of application, a current typing certificate (less than 1 year old) verifying ability to type 45 wpm.
Physical Demands and Work Environment

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in an office and emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels.

Physical: Primary functions require sufficient physical ability and mobility to work in an emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

CITY OF ELK GROVE
EMPLOYEE BENEFIT SUMMARY
Elk Grove Police Officers Association (EGPOA) ? Non Sworn
Annual Leave
(vacation/sick)

0-4 years 176 hours 6.77 hours per pay period
5-14 years 216 hours 8.31 hours per pay period
15+ years 256 hours 9.85hours per pay period

Deferred Compensation
Employee may participatein a 457 deferred compensation plan up tomaximum allowed by law.
Deferred Compensation - City Match

The City will match up to2% or 4%of employee's salarydepending on the membershipstatus with CalPERS.

Employee Assistance Program
Available to employees and immediate family.
Flexible Spending Account

Covers IRS approved medical and/or approved dependent care expenses to be paid on a pre-tax basis.

  • Medicalspending up to $2,550 annually
  • Dependent care up to $5,000 annually
Health Insurance (Medical, dental, vision)
The City offers a "cafeteria plan," which includes a monthly health contribution that an employee may apply toward premiums for medical, dental and vision.
RetirementHealthSavings Account
City provided defined contribution program for IRS-eligible medical expenses upon retirement.
Holidays

Employees who are not assigned by the Police Chief to work shifts shall receive eleven(11) paid holidays per year and eight (8) float hours per year = 96 hours per year

Employees assigned by the Police Chief to work shifts shall receive a 5% pay differential in lieu of paid holiday time off.

Life Insurance
City provides Life insurance at 1X base salary with a minimum of $50,000 and maximum of $300,000.Additional life insurance may be purchased by employee.
Military Leave
The City will pay qualified employees any difference between his/her base salary and the amount received in military reserve pay for regularly scheduled annual training that requires the employee to take military leave from his/her regular work week.
Retirement -PERS
Your CalPERS Pension formula will be dependent upon your hire date with the City of Elk Grove and/or your status with any Public Retirement System.
  • 2% at 55 depending on prior job history with a Public Retirement Agency.
  • 2% at62 if hired after 1/1/2013 and not a member of a Public Retirement Agency.
Internal applicants applying for this position will remain in their current retirement formula unless they are moving from a safety to miscellaneous classification.

Short Term/Long Term Disability

The City offers Short Term and Long Term Disability providing 60% of salary.

Social Security
City employees do not currently participate in the Social Security program. City offers an IRS qualifying retirement plan.
Tuition Reimbursement
80% up to $2,500/year for undergraduate studies
80% up to $3,500/year for graduate studies

Wellness Program

On site Wellness Coordinator and multiple available wellness classes.
01
Do you have a high school diploma or GED equivalent?

  • Yes
  • No
02
Did you attach your typing certificate (less than 1 year old) verifying your ability to type 45 wpm?

  • Yes
  • No
03
Do you have two years of customer service experience of working in an environment that required you to multi-task and to process a high volume of requests?

  • Yes
  • No

* Required Question

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