Goverment Jobs
Published
January 14, 2020
Location
Public Works City Of Sanford, Florida
Category
Job Type

Description

Description

PUBLIC WORKS/UTILITY DEPARTMENT
Under general supervision, the purpose of the position is to provide customer service support involving utility or public works services, promoting efficient and organized operation of departmental activities. Employees in this classification function at entry level to perform both routine and non-routine duties as dictated by the nature of the work. Position coordinates account collections and initiates discontinuance of services. Performs related work as directed.
Examples of Duties

Receives telephone inquiries and complaints, ascertaining the nature of the call, screens, and directs to the appropriate department; greets and directs visitors, as and when appropriate.

Responds to inquiries and requests from the general public and business community regarding utility accounts through friendly, professional customer service skills, ascertaining the needs of the customer and providing appropriate assistance and information.

Generates and mails various memos, notices, copies of billings and other relevant materials to customers; prepares and mails account letters in accordance with departmental policies and procedures.

Coordinates assigned duties such as connect and disconnect requests; coordinates and prints cut off work orders for delinquent utility accounts; prepares all appropriate documentation and service orders.

Files various documents and records as instructed by departmental guidelines; retrieves files on request.

Opens mail; ensures proper amount is received, enters payment data.

Establishes, collects, organizes and maintains data on account information and status.

Files correspondence, reports, records and materials according to appropriate departmental guidelines.

Performs a variety of cashiering and account reconciliation tasks.

Assists with the resolution of minor routine administrative and operational problems.
Communicates with other departments and public agencies for the dissemination of information.

Receives and processes daily cash for utility bill and other fees and charges.

ADDITIONAL POSITION FUNCTIONS

Performs related duties as directed when such duties are a logical and appropriate assignment to the position.

Minimum Qualifications

High School Diploma or GED; supplemented by a demonstrated aptitude for customer service oriented work, and one (1) year clerical and cashiering functions, and demonstrated organizational skills.

Employee shall obtain the National Incident Management System ICS-100 Introduction to the Incident Command System and IS-700 National Incident Management System, An Introduction within six (6) months of employment. The following courses are designed to provide a baseline, as they introduce basic NIMS and ICS concepts and provide the foundation for higher-level Emergency Operations Center (EOC), MACS, and ICS related training.

Supplemental Information

Ability to understand and follow written and oral instructions.

Knowledge of business English and spelling.

Ability to clearly communicate information both verbally and in writing.

Ability to operate basic office equipment.

Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals.

Ability to access, operate and maintain various software applications.

Ability to perform routine mathematical computations and tabulations accurately and efficiently.

Ability to perform data entry on personal computers.

Ability to operate a cash register and count change accurately.

Knowledge of basic policies and practices of cashiering and conducting currency transactions.

Ability to read, update and maintain various records and files.

Ability to understand and follow pre-established department and City policies and procedures.

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

PHYSICAL REQUIREMENTS

While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and lift and/or move up to 20 pounds. Some tasks require visual abilities. Some tasks require oral communications ability.

THE CITY OF SANFORD IS A DRUG FREE WORKPLACE

Part of the City of Sanford's success is due to the efforts and loyalty of employees of our City. The City of Sanford offers a comprehensive benefits package to its Regular (not Temporary) employees, elected officials, and retirees. In assessing our comprehensive programs, the City has taken great care to seek a fair balance between business needs and employment security. There are many options available which afford City staff with coverage to best suit individual and family needs. In many cases, deductions are available on a pre-tax basis. The City engages in periodic Request for Proposals for benefits to ensure premiums and coverage's remain competitive and comprehensive and help provide employees with financial security. We welcome ideas and suggestions from our covered members.

City benefit offerings provide a competitive edge for employment recruitment and retention. In some cases the City funds 100% of the benefits; in most cases City subsidies are common.

Medical Insurance, Dental Insurance, Vision Insurance, Health Reimbursement Account, FRS Retirement Plan,Paid Time Off (General/Fire Employees), Paid Sick Leave/Paid Vacation Leave (Police), Bereavement Leave, Paid Military Leave, EAP Program, Short Term Disability Insurance, Paid Employee Life Insurance (1 x annual salary), Paid Holidays for most positions (# of days depends on position), Paid Jury Duty, Worker's Compensation,Social Security/Medicare (50%), Protective Safety Equipment, Uniforms.

Supplemental Benefits

Hospitality Indemnity Plan, Personal Cancer Indemnity Plan, Critical Illness,Voluntary Employee Supplemental Life Insurance, Dependent Life Insurance, 457 Deferred Compensation Retirement Plan, Short Term Disability, 10 Year Level Term Life Insurance.

Other Benefits

Fitness Center, Wellness Center for members of City's Health Insurance program, Wellness Incentive Program, Employee Assistance Program, Bi-Weekly Pay Checks, Direct Deposit, Employee Recognition Events, Free Flu Shot, Free Parking, Bi-Lingual Pay, Safety Incentive program.

Flexible Spending Account

Section 125 Cafeteria Plan Flexible Spending Accounts (FSAs) allow employees to set aside dollars on a pre-tax basis to pay for dependent day care and medical, dental, and vision expenses that are not covered by insurance. Employees can contribute up to $2,550 on a pre-tax basis for medical expenses. Dependent day care expenses are set by the IRS at a maximum of $5,000 per plan year. Employees should estimate expenses to be incurred carefully, as penalties may be imposed by the IRS. For more information please contact our benefits department.

01
Which of the following best describes your highest level of completed education?

  • No High School Diploma and No GED
  • High School or GED
  • Some College
  • Associates Degree
  • Bachelors Degree
  • Masters or Doctorate Degree
02
What best describes your level of experience in a customer service oriented position?

  • No experience.
  • Some, but less than 1 year of experience.
  • 1 year, but less than 2 years of experience.
  • 2 years, but less than 3 years of experience.
  • 3 years, but less than 4 years of experience.
  • 4 years, but less than 5 years of experience.
  • 5 years or greater experience.
03
What best describes your level of experience in clerical and cashiering functions, and demonstrated organizational skills?

  • No experience.
  • Some, but less than 1 year of experience.
  • 1 year, but less than 2 years of experience.
  • 2 years, but less than 3 years of experience.
  • 3 years, but less than 4 years of experience.
  • 4 years, but less than 5 years of experience.
  • 5 years or greater experience.
04
What best describes your level of experience within a similar Utility billing setting?

  • No experience.
  • Some, but less than 1 year of experience.
  • 1 year, but less than 2 years of experience.
  • 2 years, but less than 3 years of experience.
  • 3 years, but less than 4 years of experience.
  • 4 years, but less than 5 years of experience.
  • 5 years or greater experience.
05
What best describes your level of ability to perform routine mathematical computations and tabulations accurately and efficiently?

  • No experience
  • Good
  • Intermediate
  • Excellent
06
What best describes your computer and/or software applications related experience?

  • No experience.
  • Some, but less than 1 year of experience.
  • 1 year, but less than 2 years of experience.
  • 2 years, but less than 3 years of experience.
  • 3 years, but less than 4 years of experience.
  • 4 years, but less than 5 years of experience.
  • 5 years or greater experience.
07
Answering 'Yes" to question #8 in Agency Wide Questions regarding felonies and misdemeanors will not automatically disqualify your application. Do you understand this?

  • Yes
  • No

* Required Question

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