Goverment Jobs
February 13, 2020
White Co., Georgia
Job Type



The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency and well-being for all Georgians. The department is one of the largest agencies in state government with an annual budget of $1.8 billion and more than 9,000 employees.DHS is comprised of three divisions:Division of Aging Services, Division of Child SupportServices, and the Division of Family and Children Services.

The Georgia Division of Family and Children Services (DFCS), a division of the Georgia Department of Human Services, investigates reports of child abuse; finds foster and adoptive homes for abused and neglected children; issues SNAP, Medicaid, and TANF to low-income families; helps out-of-work parents get back on their feet; and provides numerous support services and innovative programs to help families in need.

The Temporary Assistance for Needy Families (TANF) subsidized program is a state work experience program designed to provide those who meet TANF eligibility requirements with real life work experience. Interested applicants are not required to currently or have ever received TANF benefits; just meet the eligibility requirement. TANF eligibility requirements are one qualifying child under the age of 18 and gross household income under the 300% Federal Poverty Level guideline for household size. This program is not geared for long term employment. These positions are time-limited and based on available funding.

DFCS, Office of Family Independence (OFI) is seeking candidates for the position Customer Service Associate 2, Pay Grade "E" at the minimum salary of $22,519.63 within The Temporary Assistance for Needy Families (TANF) subsidized program. This is a time-limited position. This position will be located in WhiteCounty, Georgia.

Job Description

Pay Grade: E

  • Performs general office management duties, including keyboarding, filing, generating and managing correspondence.
  • Provides / coordinates services to clients, families and partners that call or visit the local office.
  • Provides follow-up and /or customer service to resolve any issues.
  • Receives and routes telephone communications as required.
  • Screens and registers applications for all OFI Eligibility programs offered as required.
  • Routinely uses electronic application, Document Imaging and eligibility systems.
  • Maintains confidential records.
  • Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
  • Performs other professional responsibilities as assigned.
Minimum Qualifications

  • High school diploma or GED AND one (1) year of full-time workexperience providing customer support or technical assistance.

Preferred Qualifications:
Preference will be given to candidates who, in addition to meeting the TANF eligibility requirements, the minimum qualifications and demonstrate some or all the following skills/experience:

  • Proficiency in Microsoft Office, to include Word and Excel and/or standard software applications typically used in a corporate office environment.
Additional Information

Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.

The Georgia Department of Human Services (DHS) accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

Criminal Background Checks/Applicant Privacy Rights
All applicants may be subject to a drug screen, a motor vehicle report check, and may be required to submit fingerprints to check for the existence of criminal history information through the Georgia Bureau of Investigation and the Federal Bureau of Investigation. Applicants have the right to challenge the contents of any criminal history record obtained for the purpose of employment with DHS. For an explanation of these rights, please read, "Applicant Privacy Rights" at:

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

DHSis an Equal Opportunity Employer
It is the policy of DHS to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit more information.


Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.

Health Benefits: 1-800-610-1863State Health Benefit Plan

Flexible Benefits:1-877-342-7339GA Breeze Portal


State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry

Employee Retirement System: 1-800-805-4609ERS Website

Deferred Compensation

Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.

Peach State Reserves: 1-877-342-7339ERS / Peach State Reserves

Credit Union

Employees are eligible to become members of theAtlanta Postal Credit UnionandGeorgia United Credit Union

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Office of Human Resources. Do you accept these conditions?

  • Yes
  • No
What is your highest level of education completed?

  • Bachelor's Degree
  • Associate's Degree
  • Some College/Tech
  • High School Diploma
  • GED
  • None of the Above
Do you have one qualifying dependent child under the age of 18 in your household?

  • No
  • Yes
Are you a current or former State of Georgia employee?

  • Yes
  • No
If yes, please provide your employee ID number

    Is your gross household income under 300% Federal Poverty Level guidelines per household size?

    • 1 Person - $36,180
    • 2 People - $48,720
    • 3 People - $61,260
    • 4 People - 73,800
    • 5 People - 86,340
    • 6 People - 98,880
    • 7 People - 111,420
    • 8 People - 123,960
    • For each additional person add $12,540
    How many years of proficient level experience working with Microsoft Office, to include Word and Excel do you have?

    • Less than 1 year
    • 1 Years
    • 2 Years
    How many years of experience do you have providing customer service or technical assistance?

    • Less than 1 Year
    • 1 Years
    • 2 Years

    * Required Question

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