Goverment Jobs
Published
October 22, 2019
Location
Buena Park, California
Job Type

Description

JOB BULLETIN

The Ehlers Event Center is hiring forcustomer service oriented Community Services Leaders

Community Services Leader I - $12.00 Hourly
Community Services Leader II - $14.33 to $15.80 Hourly
Senior Community Services Leader - $16.59 - $18.29 Hourly

The Ehlers Event Center consists of several banquet/event facilities including Heritage Hall, Liberty Hall, Veterans Hall, and the newest outdoor event space - The Plaza. The Center is also home to one of the largest and busiest senior centers in the region. This busy Center always has events, contract classes, senior programs, and other various recreation activities keeping our staff busy serving the public.

The Ehlers Event Center is hiring for a customer service oriented Community Services Leaders for its evening and weekend shifts to ensure the Center's facility needs are met and provide the high quality of service the public deserves.The Community Services Leaders at the Center will also assist in providing support to many of Buena Park's city-wide special events.The Center requires kind, friendly, proactive, responsible, andhardworking problem solvers who enjoy working with a variety of people. The ideal candidates will represent the City's core values of Excellence, Communication, Teamwork, Commitment, Respect, and Integrity when serving the public with facility rentals and recreation programs.

THE POSITION

These positions workapproximately 15-20 hours per week. The current positions arein our Senior and Human Services Division at the Ehlers Event Center. Thesepositions requires the availability to work nights, holidays, and weekend work assignments.

Under general direction, the Community Services Leaders assists patrons with classes and registration; assists in preparing for facility rentals, special events, cultural programs, and other related activitiesincluding coordinating activities, moving and setting up of tables, chairs and various equipment; coordinates the issuance, use, care and maintenance of equipment and supplies; assists in implementing recreation activities, including games, sports, crafts, special events and other related activities; may assist in the preparation of food for the senior lunch program; may serve in a leadership capacity, training and coordinating the work of part-time and volunteer staff; may perform maintenance work; responds to public inquiries to tour City facilities and reviews policies and procedures for the facility rental; serves as a point of contact for all aspects of event preparation to ensure success, and to confirm that facility pre-and-post-event procedures have been completed thoroughly and with expediency; may perform light custodial duties such as restocking restrooms, spot cleaning carpets, cleaning windows, mopping, sweeping and vacuumingand other related work as assigned.

While performing the duties of this job, the employee is frequently required to walk, run, stand or sit. The employee is occasionally required to use hands to touch, handle, or operate objects, tools, or controls; the employee may be required to climb, balance, stoop, kneel, crouch, or crawl; must be able to move up to 50 pounds; may be exposed to wet and/or humid conditions, toxic or caustic chemicals.

QUALIFICATIONS GUIDELINES
Knowledge of: Meeting and conference planning procedures and operations; effective customer service techniques; office administration practices and procedures; correct English usage, including spelling, grammar and punctuation; record keeping and filing techniques; conflict resolution techniques; audio and visual equipment used in City facilities.
Ability to: Ensure that all events are scheduled in the City's reservation system, including all booking details, services, and equipment needs; completing room set-ups and tear downs, inspection of event space to verify appearance and cleanliness; respond to requests and inquiries from the general public about the facility; coordinate logistical support with service providers, including security, maintenance, classroom support, and catering; ensure provisions and installation of required equipment and confirmation of services for set?up and testing of equipment such as internet access, audio/visual, tables, and chairs; work independently in the absence of constant, direct supervision; operate standard office equipment; use word processing or spreadsheet application programs; proofread basic documents; organize and maintain office records and specialized files; communicate effectively, both orally and in writing; understand and follow instructions; enter and prepare clear and accurate data for records and reports; establish and maintain effective working relationships with patrons, co-workers, supervisors, management, vendors, general public, and others encountered in the course of work.
EDUCATION/TRAINING/EXPERIENCE

Applications will be assed for each position based on the following criteria:

Community Services Leader I

Any education, training or experience which would provide the required knowledge and abilities. A typical way to obtain these would be direct experience in leadership, volunteerism or participation in recreational activities. Minimum age requirement is sixteen (16) years of age or older at the time of application.

Community Services Leader II

Graduation from high school or equivalent, supplemented with one year of college level coursework in Recreation, Human Services, or a related field AND one year of experience coordinating special events, recreation programs, or customer service in a banquet facilityis required. Experience working with senior citizen population is a plus.

Senior Community Services Leader

Graduation from high school or equivalent, supplemented with one year of college level coursework in Recreation, Human Services, or a related field AND two years of experience coordinating special events, recreation programs, or customer service in a banquet facility is required. Experience working with senior citizen population is a plus.
LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS

Valid California Class C driver license, acceptable driving record, and evidence of insurance are required.
APPLICANT INFORMATION/EXAM WEIGHT

Applicants must file a concise and complete City application regarding their qualifications for the position online throughthe Human Resources Department web page atwww.buenapark.com/hras soon as possible.Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application.
All applications will be reviewed and only those candidates determined to bemost qualifiedon the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. The list is valid for up to one year unless exhausted sooner.

The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.

The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment.

Below is a list of key benefits offered to part-time, seasonal, and limited service employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department.

SALARY RANGE: Composed of six (6) steps - Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent.

RETIREMENT: Provided through deferred compensation 457 plan administered by Nationwide Retirement Solutions. Employee pays member contribution of 3.75%. The City matches the employee's contribution of 3.75%.

EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families.

OC CREDIT UNION: Available to all City employees and their families.

01
Your qualifications will be evaluated based upon your application for the positions posted in this job announcement. Please tell us for which position you'd like to be considered:

  • Community Services Leader I - Any education, training or experience which would provide the required knowledge and abilities. A typical way to obtain these would be direct experience in leadership, volunteerism or participation in recreational activities. Minimum age requirement is sixteen (16) years of age or older at the time of application.
  • Community Services Leader II - I have the education, training and experience AND at least one year of college level coursework AND one year of experience coordinating special events, recreation programs or customer service in a banquet facility.
  • Senior Community Services Leader - I have the education, training and experience AND at least one year of college level coursework AND two years of experience coordinating special events, recreation programs, or customer service in a banquet facility.
02
What is your highest education completed?

  • No Diploma
  • High School or G.E.D.
  • Some College - 59 units or less
  • Some College - more than 60 units
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
03
Do you have valid California class C driver license, acceptable driving record, and evidence of insurance?

  • Yes
  • No
04
Are you a minimum of sixteen (16) years of age or older at the time of application?

  • Yes
  • No
05
Are you available for different shifts including nights, weekends, and holidays?

  • No
  • Yes
06
Please list the days/hours you are available to work.

  • Monday Morning
  • Monday Afternoon
  • Monday Evening after 4:00 pm
  • Tuesday Morning
  • Tuesday Afternoon
  • Tuesday Evening after 4:00 pm
  • Wednesday Morning
  • Wednesday Afternoon
  • Wednesday Evening After 4:00 pm
  • Thursday Morning
  • Thursday Afternoon
  • Thursday Evening after 4:00 pm
  • Friday Morning
  • Friday Afternoon
  • Friday After 4:00 pm
  • Saturday Morning
  • Saturday Afternoon
  • Saturday After 4:00 pm
  • Sunday Morning
  • Sunday Afternoon
  • Sunday After 4:00 pm
  • Holidays
07
How many years experience do you have in coordinating reservations of City rental facilities for clients, which includes making reservations, verifying information, sending reservation forms, invoicing, and applying payments?

  • No Experience
  • Less than 1 year experience
  • 1 to less than 2 years experience
  • 2 to less than 3 years experience
  • 3 to less than 4 years experience
  • 4 to less than 5 years experience
  • 5 years or more experience
08
How many years experience do you have overseeing City rental facilities to ensure a high level of customer satisfaction?

  • No Experience
  • Less than 1 year experience
  • 1 to less than 2 years experience
  • 2 to less than 3 years experience
  • 3 to less than 4 years experience
  • 4 to less than 5 years experience
  • 5 years or more experience
09
Please describe your experience setting up for meetings, recreation classes, and special events. If no experience, please indicate N/A.

    10
    Please describe your experience working or volunteering with senior citizen populations. If no experience indicate N/A.

      11
      Tell us why you want to work as a Community Services Leader at the Ehlers Event Center.

        12
        I understand that an incomplete application may lead to disqualification from the recruitment process and I have supplied all the applicable information in my application. Leaving items blank or noting "See Resume" are not acceptable.

        • Agree
        • Disagree

        * Required Question

        Register for this Job
        Drop files here browse files ...
        If Available
        Are you sure you want to delete this file?
        /