- Serves as a working supervisor answering 911 emergency and non-emergency calls for service from the public requesting police, fire or medical assistance.
- Operates and monitors a variety of communications equipment including radio consoles, telephones, and computer systems.
- Supervises communications personnel; provides guidance and support; plans daily work assignments; conducts evaluations; investigates and resolves issues or complaints.
- Determines the appropriate level of response by field personnel for unusual and irregular calls.
- Queries, enters, modifies, updates, and clears stolen articles, vehicles, guns, missing persons and children, and license plates, using the NCIC (National Crime Information Center) database.
- Confers with supervisor to resolve performance or personnel issues.
- Evaluates shift operations through observation and performance reports.
- Completes supervisor daily activity report to ensure that all major incidents and technical problems are reported to the oncoming shifts.
- Processes citizen requests for police, fire and medical assistance using CAD (Computer Aided Dispatch) entering information received from the caller.
- Ensures dispatch personnel has proper equipment and supplies to perform daily tasks; inspects technical equipment for maintenance and service.
- Trains new staff; writes daily observation reports; completes supervisor weekly reports.
- Performs other work as assigned.
- Performs work that involves walking or standing most of the time.
- Involves exerting up to 20 pounds of force on a regular and recurring basis and use of computers or work aids within moderate tolerances or limits of accuracy.
Minimum Education and Experience Requirements:
- Requires High School diploma or GED equivalent.
- Must have a minimum of three (3) years of experience as a Public SafetyTelecommunicator with the Murfreesboro Police Department or another agency; cannot be a probationary employee.
Special Certifications and Licenses
- Must have C.T.O. certification or have the ability to obtain C.T.O. certification within one (1) year of being selected as a Communications Supervisor. Failure to obtain C.T.O. certification within one (1) year will result in termination or transfer back to former position if available.
The City of Murfreesboro offers competitive salaries and an excellent benefit program.
Medical care and hospitalization benefits are available through Blue Cross Blue Shield of TN (BCBST). Employees may choose from either a PPO or HRA plan design based on which plan best serves their personal needs.
The City currently pays for 80% of the premium amount with the employees share paid on a pre-tax, tax-free basis.
Dental coverage is available through Delta Dental of Tennessee. The plan provide coverage for prevention of dental diseases and problems, designated restoration and repair procedures, and orthodontics.
Flexible Spending Account Benefit
The City has a Flexible Spending Account Benefit (Section 125 Cafeteria Plan) allowing insurance premiums, medical expenses and dependent expenses to be paid with before tax dollars on an annual set aside basis.
Long Term Disability Benefits
Long Term Disability insurance is provided through Cigna to employees at no cost. In the event a full-time employee becomes totally disabled, after a 90-day elimination period, the employee shall be entitled to receive monthly disability benefits equal to 60% of the employee's pre-disability monthly compensation.
Life and AD&D insurance is provided through Minnesota Life at no cost to the employee. Full-time employee's named beneficiary will be paid basic life insurance benefits in the amount of two times the employee's annual earnings to the next $1,000. Accidental Death and Dismemberment is equal to the amount of the employee's life insurance.
Voluntary Term Life is available to employees, spouses and their eligible dependents. Premium amounts for the employees and spouses are based on age.
The City observes eleven (11) paid holidays a year, which are:
New Year's Day
Martin Luther King Day
Friday Following Thanksgiving Day
Vacation is accrued per pay period at a rate of up to ten (10) paid days a year, based on hours worked, and then increases with years of service as follows:
After one complete year up to 10 working days
After five complete yearsup to 12 working days
After ten complete years up to 14 working days
After 15 complete years up to 15 working days
After 16 complete years up to 16 working days
After 17 complete yearsup to17 working days
After 18 complete years up to 18 working days
After 19 complete years up to19 working days
After 20 complete years up to20 working days
Sick leave is earned on a dailybasis by regular, full-time employees who are actively at work (as defined by City polices).Firefighters earn up of 12 hours of sick leave per month; all other employees can earn up to 1 day per month. Sick leave accrues without limitation.
Employee Assistance Program
An Employee Assistance Program (EAP) through LifeServices is available at no cost. Employee and eligible family members are each provided up to 6 visits per episode per contract year beginning January 1st.
Employees hired after 7/1/2010 are required to participate in a 401(a) by contributing a mandatory 3% pre-tax deferral amount administered by ICMA-RC. The City match amount is 3%. A 457 plan through ICMA-RC is also available for employees who want to contribute an additional amount on a voluntary basis. The maximum amount of contribution on the 457 cannot exceed $17,000 annually. The City will provide an equal match for an employee's voluntary 457 contribution for up to 5% of salary. The total City's match amount will not exceed 8% for the 401(a) and 457 combined.
The City's normal retirement age is 55 for police officers and firefighters and 65 for all other employees. Employees with 30 years of service who are 55 years old are also eligible for normal retirement. Early retirement benefits are available at age 55 and 25 years of service or age 62 with 20 years of service.
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