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Goverment Jobs
January 9, 2019
Goldendale, Washington
Job Type


Basic Job Purpose/Function

Receives and prioritizes emergency and non-emergency calls from the public and dispatches appropriate police, fire or emergency units when needed and monitors units in the field. Operates multi-frequency radio equipment, computer terminal and associated data recording equipment to retrieve, enter, receive and/or transmit law enforcement and public safety information.

Essential Job Duties

Essential Job Duties:

  1. Receives and evaluates incoming emergency calls from the public or agencies served and requests medical information, geographic locations or other pertinent information in order to dispatch appropriate police, fire or emergency units or provide agencies with information necessary for such assistance.
  2. Receives inquiries and provides information and assistance to the public; refers complaints, reports of incidents and other matters as appropriate to patrol deputies or command personnel. Responsible for completing numerous out going calls on own initiative and at the direction of others.
  3. Assure that thorough and accurate information is taken so that proper action can be taken. Have basic knowledge of criminal and civil law.
  4. Operates computer, radio, telephone, paging systems, tape recorders and other related communications equipment. Responsible for radio procedures as prescribed by F.C.C.
  5. Ability within six months to become certified on ACCESS/WACIC computer consoles to make inquiries or entries of relevant law enforcement data such as vehicle registration, identifications, criminal records, warrants, outstanding and stolen property. Capability and speed to retrieve information from terminal when requested by field officers.
  6. Maintains log of all radio transmissions, phone calls and action taken. Must accurately reflect all business performed while on duty. Ability to spell and compose comprehensive statements.
  7. Responsible for a complaint form that reflects nature of complaint and all relevant information available which will aid the officer and/or agency in resolving the complaint.
  8. Monitors the activities and location of police, fire and emergency units in the field and maintains radio contact if necessary. Know the whereabouts of all officers in the field and anticipate potential dangers to those officers; ability to calmly and efficiently pursue the prescribed course of action when the situation dictates.
  9. Responsible for relaying and receiving critical information to units working for/with the Klickitat County Emergency Management Department (KCSO, Washington State Patrol, Game and Fisheries patrols, etc.). Also to cooperate and coordinate efforts for other agencies operating on the common radio frequency (Wasco County, Sherman County, Oregon State Patrol, Hood River County, etc.)
  10. Responsible for assisting walk-in traffic from various social and economical backgrounds at counter by taking complaint information and/or directing persons to proper agencies.

Additional Job Duties:

  1. Performs a variety of clerical duties, including typing forms and reports and filing records.
  2. Performs other duties as assigned.
Requirements/Minimum Qualifications

  • Knowledge of local public agencies in general and of the law enforcement, fire and emergency departments served. Basic law enforcement principles and techniques in crime prevention, investigation, apprehension, rules of evidence and other relevant aspects of law enforcement. Medical and first aid to assess the nature of incoming calls and dispatch the appropriate units. Local geography, streets, buildings and landmarks in the County and the ability to read maps. Ability to learn and carry out explicit orders and to follow critical sequences of procedures. Operate the telephone, radio and related communications equipment in a clear, well-modulated voice using good diction. Exercise independent judgment in evaluating, prioritizing and acting upon routine and emergency requests and the ability to handle several situations simultaneously. Maintain accurate records of assigned activities and operations. Communicate firmly, courteously, tactfully and with respect for the rights of citizens. Physically perform the essential functions of the job.

  • Any equivalent combination of education and experience that provides the applicant with the required knowledge, skills, and abilities to perform this job. A typical way to obtain the knowledge and abilities would be:

    • High School diploma or G.E.D., and one year of work experience in emergency or health services, law enforcement or a related field with experience receiving, evaluating, transmitting and monitoring emergency requests via telephone or radio preferred.
Licenses, Certificates and Other Requirements

Licenses, Certificates, and Other Requirements

  • State of Washington Certification for ACCESS computer, after employment.
  • Must be a citizen of the United States.
  • Must be at least 18 years of age.
  • Must be a high school graduate or have certificate of equivalency.
  • Must be physically qualified for duties prescribed.
  • Must not have been convicted of any crime that is punishable by imprisonment in a state or federal prison or institution. Also must not have any arrest record for use of sale of drugs of any nature.
  • Shall possess good moral character as determined by a thorough background investigation.
  • May be asked to submit to a polygraph examination and drug testing.
  • Must be able to type at least 35 words per minute.
  • Must satisfactorily complete 12 months probation.
  • Must have a valid Washington State Driver's license.

KlickitatCounty offers a generous benefit package which includes: Vacation, sickand paid holiday leave along with medical, dental, vision and life and LTD insurance and substantial County contributions towards premiums and a retirement package through the Washington State Department of Retirement System. Additionally, employees are offered a flexible spending account, two Deferred Compensation programs, voluntary life and LTD insurance,AFLACcoverage and a variety of on-going training programs.

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This position will include variable hours and rotating shifts, which will include weekends, nights and holidays. Are you able to work rotating shifts, holidays and weekends?

  • Yes
  • No
Are you willing to arrive to work on time for proper shift relief, sufficiently rested to perform duties for the entire shift, and be attentive to personal schedule and demonstrate dependable work attendance?

  • Yes
  • No
Do you understand that this position requires assisting callers who are victims, survivors and witnesses of all types of emergency situations and crime, while obtaining and entering essential information into electronic/automated systems regarding emergency situations.

  • Yes
  • No
Do you understand that in this position you will be privy to highly confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening while having to remain calm, focused, organized, able to recall information instantly and keep everyone informed of activities at all times

  • Yes
  • No
Do you understand that as a Communications Officer you will deal with situations over the phone that can be exciting, challenging, violent, alarming, distressing, filled with emotion, conflict, anger, happiness and relief all while under emergency circumstances and deadlines.

  • Yes
  • No
Have you used, tried, or experimented with any illegal drug in the past 5 years?

  • Yes
  • No
As an adult, have you ever been convicted of any crime other than a minor traffic violation?

  • Yes
  • No
If you answered yes to the question above, give dates and explanation. (Conviction does not automatically disqualify you.)

    Describe your experience involving customer service, telephone contact, and/or clerical duties. Include the length of time you worked in that environment, the specific tasks you performed, and your experience with multi-tasking and answering multi-line phones.

      Describe a situation in which you were an integral part of an emergency situation that involved multiple parties. What role did you plan in monitoring the situation? What role did you play in the communication between the various parties?

        Describe your experience working with computers. Indicate the types of software programs you are familiar with and describe your experience using them. If you have experience using a computer-aided dispatch system, indicate that here.

          Please describe particular skills, experience or training which you believe BEST qualifies you for this position.

            * Required Question

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