Goverment Jobs
December 13, 2019
Sumter Co., Georgia
Job Type



The Georgia Department of Human Services (DHS) provides a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians. The department is one of the largest agencies in state government with an annual budget of $1.8 billion and nearly 9,000 employees. DHS is comprised of three Divisions: the Division of Aging Services, the Division of Child Support Services, and the Division of Family and Children Services.

The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS) is seeking candidates for the position of Child Support Services Agent 3. This position is based at the DCSS office located in Americus, SumterCounty, GA.

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Problem Solving Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Job Description

Pay Grade: G

  • Maintain a working knowledge of local and county resources.
  • Connect participants to other community resources including but not limited to: medical, mental health, chemical dependency, employment and training programs, food shelves, public assistance, SSI and SSDI, childcare, transportation, subsidized housing opportunities and legal assistance.
  • Attend monthly and quarterly network meetings within their service area.
  • Promote the Georgia Fatherhood Program throughout the community by establishing relationships with local schools, service providers, community groups, churches, senior programs, youth programs and others.
  • Establishes child support obligations and ensures that such obligations are met.
  • Coordinates child support activities with legal, judicial and public organizations and conducts administrative hearings.
  • Communicates with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
  • Manages a caseload to ensure that child support obligations are met.
  • Supervises other case managers or serves as a team leader, as required.
  • Performs other professional responsibilities as assigned by supervisor

Core Competencies

  • A positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity.
  • Ability to conduct oneself in a professional manner at all times and to communicate effectively and appropriately with a variety of people from many cultures and diverse backgrounds.
  • Demonstrated strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions. Efficient and accurate in completing tasks as required attending to detail, and able to anticipate and meet deadlines while working under pressure of multiple and changing priorities.
  • Strong aptitude to work in a collaborative setting on multiple projects or programs.
  • Exceptional critical thinking skills, good judgment and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met
  • Ability to use customer service skills to include active listening and negotiation ability
  • Strong proficiency in the use of Microsoft Office Suite and/or standard

Minimum Qualifications

  • Bachelor's degree from an accredited college or university AND One year of relevant experience
  • High school diploma or GED AND Three years of relevant experience
  • Two years of experience at the lower level Child Support Svcs Agent 2 (SST061) or position equivalent.

Preferred Skills/Qualifications:

  • Experience working with state, local, or federal government
  • Work experience involving mentoring and coaching
  • Ability to work independently
Additional Information

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

The Georgia Department of Human Services (DHS) accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

Criminal Background Checks/Applicant Privacy Rights
All applicants may be subject to a drug screen, a motor vehicle report check andmay be required to submit fingerprints to check for the existence of criminal history information
through the Georgia Bureau of Investigation and the Federal Bureau of Investigation. Applicants have the right to challenge the contents of any criminal history record obtained for the purpose of employment with DHS. For an explanation of these rights, please read, "Applicant Privacy Rights" at: PDF reader)

NON-CRIMINAL JUSTICE APPLICANT'S PRIVACY RIGHTS As an applicant that is the subject of a Georgia only or a Georgia and Federal Bureau of Investigation

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [email protected].

DHS is an Equal Opportunity Employer
It is the policy of DHS to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit more information.


Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.

Health Benefits: 1-800-610-1863State Health Benefit Plan

Flexible Benefits:1-877-342-7339GA Breeze Portal


State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry

Employee Retirement System: 1-800-805-4609ERS Website

Deferred Compensation

Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.

Peach State Reserves: 1-877-342-7339ERS / Peach State Reserves

Credit Union

Employees are eligible to become members of theAtlanta Postal Credit UnionandGeorgia United Credit Union

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Office of Human Resources. Do you accept these conditions?

  • Yes
  • No
What is your highest level of education completed?

  • Bachelor's Degree
  • Associate's Degree
  • Some College/Tech
  • High School Diploma
  • GED
  • None of the Above
How many years of experience do you have communicating with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met?

  • None
  • Less than 1 Year
  • 1+ Years
  • 2+ Years
  • 3+ Years
  • More than 4 Years
How many years of experience do you have managing caseloads to ensure that child support obligations are met?

  • None
  • Less than 1 Year
  • 1+ Years
  • 2+ Years
  • 3+ Years
  • More than 4 Years
Do you have experience engaging in outreach efforts to recruit community partnerships to supplement existing services?

  • Yes
  • No
Do you have experience Supervising or serving as team Lead?

  • Yes
  • No
Are you a current or former State of Georgia employee?

  • Yes
  • No
If yes, please provide your employee ID number

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