Goverment Jobs
February 18, 2020
Martinez, California
Job Type


The Position

Contra Costa Health Services is looking for a seasoned, dynamic, and results driven individual to serve in the capacity of Chief Quality Officer. If you are looking for an exciting opportunity to be a part of an organization that strives to improve the health and wellbeing of all residents of Contra Costa County, this may be the right opportunity for you! With responsibility for the overall operations of the Safety and Performance Improvement program, you will play a vital role in the organization's continual improvement initiatives to ensure that our patients receive the quality care that they deserve.

The successful candidate will have: expert knowledge of complex health care systems, the ability to communicate effectively with various internal and external customers, excellent writing and oral presentation skills, the ability to respond to sensitive matters appropriately, quickly, and succinctly, and to effectively lead a team.


The Health Services Department employs over 4,700 individuals and serves the residents of Contra Costa County by providing critical services and safety net care through divisions that include the County Hospital (CCRMC) and Ambulatory Clinics; Environmental Health; Hazardous Materials Programs; Behavioral Health; Emergency Medical Services; Public Health; Health, Housing and Homeless Services, and the Contra Costa Health Plan.

For more information, please feel free to visit our website:
Typical Tasks


  • Develops, implements, and evaluates the organization's continuous quality improvement initiatives and activities.
  • Develops goals and objectives for the division.
  • Establishes continuous and accountable processes for measuring and improving the quality and appropriateness of patient care services.
  • Ensures a safe patient environment and adherence to safety practices.
  • Develops and maintains strong collaborative relationships with organization-wide divisions and members of the medical staff to ensure open communication and the sharing of information.
  • Serves as the quality liaison between the Contra Costa Regional Medical Center, Health Centers, and the Contra Costa Health Plan.
Minimum Qualifications

Education: Possession of a Masters Degree from an accredited college or university with a major in Business Administration or a health related field.

Experience: Four years of full-time experience in an administrative capacity in a health care system with at least two years experience in performing duties related to continuous quality improvement.

Substitution: Possession of a Bachelors Degree from an accredited college or university with a major in Business Administration or a health related field, and two additional years of qualifying experience may substitute for the Masters Degree.

Selection Process
  1. Application Filing: Candidates are required to submit an online application no later than March 13, 2020. All applicants must attach a resume and letter of interest. Applications without the required supplemental documents attached will not be considered.
  2. Interview: Following a review of the applications, a select group of the most qualified candidates will be invited to interview.
Tentative Application Review: Week of March 23, 2020

If you have any question regarding this position, you may contact:
Lauren Ludwig, Health Services Personnel
[email protected]
*Please be sure to reference the position title, Chief Quality Officer-Exempt, with any inquiries.

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

"The Benefit Tab is under construction"

The purpose of this questionnaire is to provide applicants the opportunity to elaborate on their qualifications for this position. Your responses to this questionnaire will be used to determine which applicants will be invited to continue in the recruitment process. Although you may submit a resume or additional information, such items may not be substituted in lieu of this questionnaire. Do not answer any of the questions by indicating "see attached resume." Be concise, limiting your responses to the information that is relevant to each question.

    For questions 3 through 6, please identify: ?Employer's name ?Years and Months of Experience ?Examples of duties performed ?Official work title

      Describe your experience, including your specific role, in performing continuous quality improvement activities in a healthcare setting.

        Describe your experience in establishing and monitoring processes for measuring the quality and safety of patient care and services in health care setting.

          Please provide an example of a recent improvement initiative that you developed and implemented within a health care setting. What impact did this have on the organization?

            Describe your experience in monitoring, improving and sustaining accrediting and governing body compliance requirements in a health care setting.

              As the new Chief Quality Officer for Contra Costa County, what steps would you take initially to evaluate the organization's current quality and safety practices, and to determine what areas to focus improvement efforts?

                I certify that I meet the announced requirements for this examination and understand that I will be eliminated at any stage in such examination if it develops that, in fact I do not meet them. I further certify that all statements made in this supplemental questionnaire and the application are true and I agree and understand that misstatements or omissions of material facts will cause forfeiture of my rights to employment with Contra Costa County.

                • Yes
                • No

                * Required Question

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