Goverment Jobs
April 26, 2019
Deland, Florida
Job Type


Major Functions

The County of Volusia is seeking a CaseworkerSupervisor to join the Community Assistance - Human Services Division. This position supervises and provides training to caseworker staff to maximize effectiveness and verifies efficient and proper delivery of community assistance programs. This position will provide direct client services during staff absence or as necessary to achieve program objectives. Candidate will deal with difficultcases and is the first point of contact for complaint escalations. Establishes and maintains effective working relationships with community resources to improve and expand service delivery. Strong customer service and communication skills working with a diverse group of clients are required to be effective in this position.
Illustrative Duties

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)
  • Supervises and reviews the work of Social Workers or manages a social services program designed to alleviate barriers associated with poverty, engaged in social case work to provide recipients with assistance; or manages and provides services at a satellite office including supervising staff.
  • Provides a variety of training to division staff on an as needed basis.
  • Provides ad hoc reports to management about office operations, staff productivity and program data.
  • Informs manager of areas of concerns or issues they are experiencing pertaining to the staff they supervise or program operations.
  • Completes or assists staff to determine applicant eligibility and/or the amount of assistance a household is eligible to receive.
  • Completes or assists staff to develop individual service plans to overcome barriers associated with poverty for households.
  • Completes or assists staff to provide on-going case management services to ensure individual service plans are completed satisfactory.
  • Perform functions of lower level positions as needed.
  • Reviews files (paper and/or electronic) for compliance with applicable grant regulations and to approve for assistance payment requests and to ensure file contains sufficient and required documentation.
  • Provides guidance and potential resolutions to dissatisfied applicants and clients.
  • Attends and participates in outreach at community partner events and meetings as directed by manager.
  • Advises manager of researched best practices that could be implemented to improve program and/or activity operations.
  • Performs other duties as assigned.
  • Attends work on a continuous and regular basis.
  • May be assigned to other office locations based on operational needs.
  • Must adhere to Federal, State, County and Local ordinances.
  • Responds to emergency situations.
Minimum Requirements

Bachelor's degree in Sociology, Social Work, Psychology or related field, and two (2) years of experience as a Social Worker in a human services organization. A comparable amount of education, training, or experience may be substituted for the minimum requirements if the comparable experience, training and/or education has a direct relationship to the duties of the position being advertised. Candidate will need to be familiar with word and excel functions. Having met the minimum requirements, The preferred candidate will have four (4) years of experience as a social worker including two (2) years of related supervisory experience within a busy customer oriented environment.

***Candidates selected to participate in the selection process may be required to take a skills test.

***Candidate must possess and maintain a valid Florida driver's license.

Knowledge, Skills & Abilities

  • Knowledge of the principles and practices of social work and of case work methods and techniques.
  • Knowledge of laws, rules and regulations available to the County relating to public assistance programs.
  • Knowledge of the services offered by the Community Assistance division and by other public and private agencies in the area.
  • Able to plan, supervise, and direct the activities of a group of professional, paraprofessional and clerical personnel.
  • Able to plan and manage the activities of a social services program designed to alleviate barriers associated with poverty.
  • Able to work with and obtain the cooperation of clients, their families, other social service agencies and other interested groups.
  • Able to communicate effectively both orally and in writing.
  • Ability to effectively deal with customer service issues.
  • Able to work under stressful situations.
  • Must be able to relocate to other county locations based upon operational needs.
Physical Demands:Sedentary work. Finger dexterity. Ability to talk, hear; visual acuity (depth perception, peripheral vision) necessary to operate a motorized vehicle.
Environmental Demands:Inside work.
Mental Demands
: Ability to read and comprehend professional and technical manuals and journals, legal documents, statutes, letters reports, memos, instructions. Ability to perform basic mathematical functions. Ability to speak clearly and concisely. Ability to write complex documents relaying information, details and data. Ability to analyze data and develop conclusions. Ability to apply regulations and guidelines to real life situations.
Volusia County is a drug-free workplace and an Equal Opportunity Employer committed to a diverse workforce

We offer a competitive and comprehensive benefits package that includes:


The County of Volusia observes the following holidays annually:

  • New Year's Day
  • Martin Luther King Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Temporary and intermittent employees are not paid for holidays and are not eligible for benefits.

NOTE:Your response to the following supplemental questions must match the information in the work experience section of your application. If your responses do not match, your application will be deemed incomplete and will disqualify you from further consideration.

  • I have read and understand the above statement.
Do you have at least four (4) years of experience as a social worker including two (2) years of related supervisory experience within a busy customer oriented environment?

  • Yes
  • No
If you answered yes to the previous question, please explain and indicate the number of years, in what capacity and the name of the agency/organization(s). If you answered no, please indicate N/A.

    Please indicate your level of proficiency with MS Word.

    • Beginner
    • Intermediate
    • Advanced
    • None
    Please indicate your level of proficiency with MS Excel.

    • Beginner
    • Intermediate
    • Advanced
    • None
    Do you possess and maintain a current Florida driver's license?

    • Yes
    • No
    If you answered no to the previous question, will you be able to obtain a Florida driver's license at the time of hire if selected for the position?

    • Yes
    • No
    • Not Applicable
    Where did you first hear about this position?

    • County of Volusia Website
    • Daytona Beach News Journal
    • ZipRecruiter
    • Social Media Sites (Facebook, Linked In, Twitter
    • Other
    If you answered "other" to the previous questions please indicate which specific source. Please indicate N/A if none.

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