Goverment Jobs
Published
October 22, 2019
Location
Rochester, Minnesota
Category
Job Type

Description

Minimum Qualifications of Education and Experience

Associates degree from an accredited college or university in human services, business or related field.
OR
Combination of education and experience equivalent to two (2) years of experience in a customer-focused position.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under supervision, performs a variety of administrative support tasks for department programs. Works collaboratively with co-workers and all levels and areas of the organization. Assists customers with a diverse set of needs and barriers and who may or may not be experiencing crisis.

Examples of Work

  • Communicates complex information to Family Support and Assistance (FSA) customers and provides resource information as requested
  • Opens and scans incoming mail into an electronic document management system and assigns to appropriate staff for processing
  • Monitors and responds to high volume communication pathways which may include the call center, reception desks, email and faxes
  • Submits E-file documents with district court
  • Interviews and may assist customers with necessary form completion to obtain assistance from federal/state programs
  • Performs detailed data entry and record/electronic case file management
  • Receives and assigns FSA program applications and referrals
  • Creates and serves financial and legal documents
  • Performs general administrative support duties for Family Support and Assistance
  • Performs related work as required
Knowledge, Skills and Abilities Required

  • Knowledge of human behavior
  • Knowledge of federal, state and County requirements, regulations and policies relating department programs
  • Knowledge of community resources
  • Knowledge of data practices
  • Knowledge of office procedures, practices and equipment
  • Skill in the use and navigation of computers, technology and software applications
  • Skill in the use of basic business math
  • Ability to maintain the confidentiality of information
  • Ability to organize and prioritize daily work tasks while experiencing multiple interruptions
  • Ability to make timely decision while applying program knowledge
  • Ability to establish and maintain effective working relationships with intern and external customers and coworkers
  • Ability to comprehend and follow written and verbal instructions
  • Ability to communicate effectively both verbally and in writing
  • Ability to deescalate stressful situations while remaining calm and objective

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment:
In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

An Equal Opportunity Employer

Provisional employees are eligible for benefits if employment is projected to be 12 months or longer and work at least 40 hours per pay period.

This document is a brief Summary of Benefits for Olmsted County Employees on the Paid Time Off Program.

Paid Time Off
Employees over .5 FTE accrue Paid Time Off (PTO) based on their length of service as follows:

First year of employment -accrue up to 18 days
2 to 5 years of service - accrue up to 20 days
6to 10 years of service - accrue up to 23 days
11to 15 years of service -accrue up to 26 days
16to 20 years of service -accrue up to 28 days
21 years of service and on- accrue up to 30 days

Employees begin accruing PTO on their first day of work and can use it as soon as accrued with supervisor approval.

Paid Holidays
Olmsted County recognizes the following legal holidays:
New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve (4 hours when December 24th falls on a Monday ? Thursday only), Christmas Day

Employee Health and Insurance Benefits
Health, Dental, Basic Life, Health Care Spending Account and Dependent Care Spending Account become effective the first of the month following 30 days of employment.

Health Insurance
The self-insured Olmsted County Employees' Health Plan is administered by Medica. Under the plan, eligible employees and their dependents have access to the Mayo Clinic and Olmsted Medical care systems and the Medica Health Plan Solutions network.

The plan offers a comprehensive preventive care program to help protect the health of employees and their dependents, flat dollar co-payments for office visits and emergency room visits, e-visit coverage, and a 24-hour health information services line staffed with experienced Medica nurses 365 days a year.

Coverage is available for employees and their eligible dependents.

The cost of coverage is determined annually and may differ based on costs, and cost efficiencies of the different care systems.The monthly rates forhealthcare coverage are as follows:

Health Insurance Rates
Single health coverage monthly cost to the employee is $81.00 per month or $40.50 per pay period. Employee Plus One coverage monthly cost to the employee is $401.00 per month or $200.50 per pay period. Family coverage monthly cost to the employee is $507.00 per month or $253.50 per pay period.

Prescription Drug Plan
The Olmsted County Employees' Health Plan prescription drug benefit is part of the health plan and is administered by Alluma. Covered prescriptions are based on the Mayo Clinic/Alluma Formulary. The plan contracts with MaxorPlus to provide a national network. This allows members to receive prescriptions conveniently at home, or across the country, for the same co-insurance amount. Retail prescriptions have a 25% co-insurance (34-day supply) with a $5 minimum and $200 maximum charge. Mail order prescriptions have a 22% co-insurance with a $5 minimum and a $500 maximum charge. Both retail and mail order prescriptions apply toward an annual $2,400/person ($4,800/family) out of pocket limit.

Dental Insurance
The Olmsted County Dental Plan is self-insured and administered by Delta Dental. Coverage includes Diagnostic & Preventive Services ? 100%; Basic Services - 80%; Major Restorative Services - 50%; and Orthodontics - 50%. Lifetime maximum for Orthodontics is $1,500 per eligible dependent child. Diagnostic and Preventive Services do not apply to the yearly individual maximum benefit of $1,500. There is a $50 deductible per family member per year, with a maximum of $150 per family. The deductible does not apply for Diagnostic and Preventive Services.

Coverage is available for employees and their eligible dependents.

Singledental coverage monthly cost to the employee is $0.00 per month. Employee Plus One coverage monthly cost to the employee is $17.00 per month or $8.50 per pay period. Family coverage monthly cost to the employee is $43.00 per month or $21.50 per pay period.

Life Insurance
The County paid Basic Life Plan is group term guaranteed issue life insurance up to two times employee's annual salary rounded to the nearest $1,000 to a maximum of $300,000. Olmsted County also pays 100 percent of enrolled dependent coverage costs for the following lifebenefits:

Spouse: $5,000
Children up to age 26: $1,250

Voluntary Life Insurance
The cost of employee and spouse Voluntary Life Insurance coverage is determined by age and the amount of coverage. This coverage would be in addition to what employees receive under the Basic Life Plan.

New employees who enroll within 30 days of eligibility may select up to $250,000 in life insurance coverage and up to $50,000 for their spouse without answering any health questions. Employees may apply for additional life insurance in $5,000 increments up to a maximum of $500,000. Spouses may apply for additional life insurance in $5,000 increments up to a maximum of $250,000.

New employees can also elect child life insurance without having to answer any health questions. The cost of life insurance is $1.30 per month, regardless of the number of children covered. The coverage amount is $10,000 per child.

PERA Life Insurance
Employees can purchase guaranteed issue group term life insurance coverage through the Voluntary Group Life Plan with the National Conference on Public Employees Retirement Systems (NCPERS) in which Olmsted County is a participant. It is underwritten by The Prudential Insurance Company of America and administered by Member Benefits.

Cost is $16.00 per month with no medical questions asked.

Short Term Disability Insurance
The County provides a short-term disability benefit of 80 percent pay replacement for up to five months based on medical need. Short-term disability benefits are effective on the 181st calendar day of employment and are pro-rated based on the eligible employee's Full Time Equivalence (FTE).

Long Term Disability Insurance
The County provides 40 percent pay replacement coverage.

Employees have the option to purchase an additional 26.67 percent pay replacement coverage for a total of 66.67 percent. Long-term disability benefits are effective on the 181st calendar day of employment.

Employee Assistance Program
LifeWorks, Olmsted County's Employee Assistance Program (EAP), is a resource for employees to request information, locate local resources, discuss a problem, deal with a crisis or just talk with someone. Counselors are available 24 hours a day, 365 days a year. Online assistance is also available. This is a confidential, voluntary program for employees and their family members.

Flexible Spending Accounts
Employees have the option of using one or both flexible spending accounts provided through Olmsted County to pay for out-of-pocket health care expenses and day care expenses with pretax dollars.

Health Care Spending Account limit is $2,700.
Dependent Care Spending Account limit is $5,000.

Blood Assurance Program
A Volunteer Blood Donor Program through Mayo Clinic Blood Bank is available to employees. It covers the employee and family for all red blood cell products.

Workers Compensation
All employees are covered by Workers Compensation insurance while performing County business.

Retirement
Olmsted County and employees pay into the Public Employees Retirement Association (PERA) as follows:

Coordinated Plan: Employee Share is 6.50%, County Share is 7.50%
Police & Fire Plan: Employee Share is 11.80%, County Share is 17.70%
Correction Workers Plan: Employee Share is 5.83%, County Share is 8.75%

Coordinated members pay into both PERA and Social Security.

Deferred Compensation Plans
Olmsted County employees may choose to participate in Deferred Compensation Plans (457 Plans) offered through: Empower/GreatWest Retirement Services, VOYA Financial, Nationwide Retirement Solutions, and Minnesota Deferred Compensation Plan.

Years of Service Awards
Olmsted County recognizes employees for milestones in their years of service (5, 10, 15, 20, 25 and above).

Direct Deposit
All employees are paid bi-weekly. Employees' paychecks are electronically deposited directly into employees' bank accounts, avoiding situations like late checks or inconvenient trips to the bank.

United Way Donation
If an employee requests, the County will deduct contributions to United Way through payroll deduction.

Staff Development Program
The Staff Development Program offers courses online and in the classroom. The purpose is to train and retain employees through educational opportunities.

Tuition Reimbursement
Olmsted County offers tuition reimbursement for college courses of 80% or $3,000 (whichever is less) per year with prior approval from supervisor and Human Resources for job-related courses.

Olmsted County has partnered with Saint Mary's University to offer employees a 10% tuition grant and waived application fee for qualifying classes.

Credit Union
Employees are invited to join the First Alliance Credit Union. For more information, call the Credit Union at (507) 288-0330 or (800) 866-1999.

Parking/Transit Plan
Parking for Government Center employees is available in five parking lots, with parking fees ranging from $5 to $55 per month. The County supports public transportation. Employees who ride the bus to and from work and during work hours are given subsidized bus passes.

Jury Duty
Employees who are required for jury duty or to attend a trial in response to a subpoena will do so without loss of income. Employees will receive their regular pay during their court service.

01
I understand that I must thoroughly complete the Education, Work Experience, Certificates and Licenses, and Supplemental Questions sections of my application. This includes a detailed description of all work experience that I feel qualifies me for the job I am seeking. I also understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions.

  • I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or my receiving a lower examination score which may make me ineligible for further consideration in this recruitment process.
02
You must meet the minimum qualifications to be considered for the Case Aide ? Family Support & Assistance position. Please select the answer that best describes your education and experience.

  • Associates degree from an accredited college or university in human services, business or related field
  • Combination of education and experience equivalent to two (2) years of experience in a customer-focused position
  • No related education and/or experience as listed above
03
Have you completed the Administrative Office Professional Certification pathway through the Hawthorne Education Center?

  • Yes
  • No
04
Indicate how many years of work experience you have had working in a social service agency with similar clientele and work duties as listed in the examples of work.

  • No experience
  • Less than 1 year
  • More than 1 year, but less than 2
  • More than 2 years, but less than 3
  • More than 3 years, but less than 4
  • More than 4 years, but less than 5
  • 5 or more years
05
Describe any work experience you have had working in a social service agency with similar clientele and work duties as listed in the examples of work. Please include in your answer employer(s) name.

    06
    Indicate how many years of experience you have had working with State computer systems (such as MAXIS, EBT, MMIS, PRISM, METS, EDMS, MEC2).

    • No experience
    • Less than 1 year
    • More than 1 year, but less than 2
    • More than 2 years, but less than 3
    • More than 3 years, but less than 4
    • More than 4 years, but less than 5
    • 5 or more years
    07
    Describe any experience working with State computer systems (such as MAXIS, EBT, MMIS, PRISM, METS, EDMS, MEC2). Please include in your answer employer(s) name.

      08
      Are you able to speak, read and write fluently in more than one language?

      • Yes
      • No
      09
      Please list all languages in which you are able to SPEAK and WRITE fluently.

        10
        Describe all other experiences involving clerical work in dealing with the public, customers, clients, employees and other public agencies. Please detail the nature of the job and work tasks performed. Please include in your answer employer(s) name.

          * Required Question

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