Goverment Jobs
Published
January 15, 2020
Location
Davidson County, Tennessee
Job Type

Description

Minimum Qualifications

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF FINANCE AND ADMINISTRATION, BUSINESS SOLUTIONS DELIVERY DIVISION, DAVIDSON COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of experience in any one of the areas listed (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.

Substitution of a Specific Associates Degree for the Required Bachelor's degree:An Information Technology Associate's degree may be substituted for the required Bachelor's degree.
Substitution of Experience for Education: Experience in one of the following areas may substitute for the required education on a year-for-year basis to a maximum of four years: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other system operation problems related to computer system hardware or software; or (2) the strategic planning of hardware of software systems components for computer or information systems;or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems.
OR

Substitution of Graduate Coursework for the Required Experience: Any graduate coursework in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty-six graduate quarter hours or a master's degree in the above fields is equivalent to one year of experience.)

Other Requirements

Necessary Special Qualifications: None.
Examination Method: Education and Experience,100%, for Preferred Service positions.
Job Overview

Summary: Under direct supervision, is independently and within a team environment responsible for communicating with business users to determine business needs and ensure those needs are fulfilled by technical staff, performing related tasks on a daily basis as required.
Distinguishing Features: The Business Technical Support-Advanced is the working-level class in the Business Technical Support sub-series.An employee in this position performs work independently and within a team environment. This class differs from the Business Technical Support-Lead in that the incumbent of the latter leads a team to implement software and hardware configurations for new and existing agency needs.
Competencies (KSA's)

Competencies:
  1. Problem Solving
  2. Approachability
  3. Business Acumen
  4. Dealing with Ambiguity
  5. Functional/Technical Competency
  6. Learning on the Fly
  7. Technical Learning
  8. Customer Focus
  9. Time Management
  10. Written Communications

Knowledge:

  1. Knowledge of Business and Management Principles
  2. Knowledge of Office Automation
  3. Knowledge of Principles of Customer Relationship Management
  4. Knowledge of Application Design (Knowledge/Understanding, Structure, Process Flow, etc.)
  5. Knowledge of Instructional Design Methodologies
  6. Knowledge of Adult Learning Principles
  7. Knowledge of Methods for Curriculum and Training
  8. Knowledge of Common E-Learning Development Software
  9. Knowledge of Learning Management Systems and Standards
  10. Knowledge of Business Applications Security
  11. Knowledge of Business Application Processes
  12. Knowledge of Remote Assistance Software
  13. Knowledge of Hardware Components Integration
  14. Knowledge of Hardware and Software Installation
  15. Knowledge of Installing Software Images
  16. Knowledge of Networking Principles
  17. Knowledge of Relational Databases
  18. Knowledge of Application Reporting Tools
  19. Knowledge of Client-Based Application Installation
  20. Knowledge of Web-Based Application Installation
  21. Knowledge of PC Operating Systems
  22. Knowledge of Project Management Principles
  23. Knowledge of Audio/Visual Equipment Setup and Troubleshooting
  24. Knowledge of Web Cameras Setup and Troubleshooting
  25. Knowledge of Web Conferencing Packages
  26. Knowledge of Mathematics
  27. Knowledge of Statistics
  28. Knowledge of Telecommunications and Devices

Skills:

  1. Presentation Skills
  2. Training Skills
  3. Communication Skills
  4. Analytic and Diagnostic Hardware Skills
  5. Analytic and Diagnostic Client-Based Software Skills
  6. Analytic and Diagnostic Web-Based Software
  7. Escalate or Resolve Issues
  8. Analytical Thinking Skills
  9. Aptitude to Perform Application Administration and Support
  10. Proficient with Editing Multimedia Content
  11. Active Listening
  12. Critical Thinking
  13. Reading Comprehension
  14. Public Speaking
  15. Good Writing Skills
  16. Social Skills (Negotiation, Persuasion, Mediation, Social Perceptiveness)
  17. Determine Tools and Equipment needed to do a Job
  18. Basic Understanding of Programming
  19. Judgment and Decision Making Skills
  20. Systems Analysis Skills
  21. Time Management Skills

Abilities:

  1. Ability to Train Others
  2. Ability to Travel
  3. Ability to Deal with Frequent Changes
  4. Installing and Configuring Software
  5. Installing and Configuring Hardware
  6. Ability to lift up to 50 lbs.
  7. Ability to Comprehend, Retain, and Apply Newly Introduced Skills
  8. Reasoning (Deductive and Inductive)
  9. Ability to Perform Trend Analysis
  10. Fluency of Ideas
  11. Thinking Skills (Logical and Creative)
  12. Problem Sensitivity
  13. Ability to Focus
  14. Ability to Shift Back and Forth between two or More Activities
  15. Dynamic Flexibility (Bend, Stretch, Twist, etc.)
  16. Fulfill Physical Demands Related to Specified Tasks for Substantial Periods of Time

STATE EMPLOYEE BENEFITS

  • Insurance
    There are a variety of insurance options available to state employees including:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Annual Leave
    Full-time employees earn annual leave each month at a rated based on years of service as follows:

    Years of Service

    • 0 up to 5
    • 5 up to 10
    • 10 up to 20
    • 20 or more

    Annual Leave Earned per Month

    • 1 day
    • 1 and days
    • 1 and days
    • 2 days

    Maximum Allowable days

    • 30 days
    • 36 days
    • 39 days
    • 42 days

    *Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date.

  • Sick Leave
    All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month.
  • Bereavement Leave
    Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose.
  • Family Medical Leave
    Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended.
    *Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave.
  • ParentalLeave
    Parentalleave is an absence from work granted anyemployee who has been employed in state service for at least 12 consecutive months as a full-time employee.Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child.
  • Military Leave
    Granted in accordance with applicable state and federal laws, rules and regulations.
  • Holidays
    Each year, full-time state employees receive 11 holidays off with pay.
  • Retirement
    State employees are automatically members of the Tennessee Consolidated Retirement System . (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60.
  • Deferred Compensation
    Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis.
  • Flexible Benefits Plan
    Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level.
  • Higher Education Fee Discounts and Waivers
    A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations web page.
  • Baccalaureate Education System Trust (BEST) Program (BEST)
    The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs.
  • Wellness Program
    The State Employee Wellness Program works to increase employees knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits.
  • Employee Assistance Program (EAP)
    EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.
01
Which best describes your level of education? (Note: If you are within 120 days of graduating, please select your pending degree)

  • Did not graduate from High School or obtain GED
  • High School or GED
  • Some College
  • Associates Degree
  • Bachelors Degree
  • 1 Year Masters Degree
  • 2 Year Masters Degree
  • Doctorate Degree
02
Please indicate what level Information Technology degree you have completed. (Note: If you are within 120 days of graduating, please select your pending degree)

  • Not applicable
  • Associates degree
  • Bachelors degree
  • Masters degree
  • Doctorate degree
03
How many UNDERGRADUATE quarter hours from an accredited college or university have you completed? (Note: To convert semester hours to quarter hours, multiply the number of semester hours you have completed by 1.5)

  • Not applicable
  • 1-44 quarter hours
  • 45-89 quarter hours
  • 90-134 quarter hours
  • 135-179 quarter hours
  • 180 quarter hours or more
04
How many GRADUATE quarter hours in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting from an accredited college or university have you completed? (Note: To convert semester hours to quarter hours, multiply the number of semester hours you have completed by 1.5)

  • Not applicable
  • 1-35 quarter hours
  • Masters Degree
  • 36 quarter hours or more
05
How many years of experience do you have in one or a combination of the following area(s): (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems?

  • No experience
  • Less than 1 years
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years to less than 6 years
  • 6 years or more

* Required Question

Register for this Job
Drop files here browse files ...
If Available
Are you sure you want to delete this file?
/