Goverment Jobs
Published
December 4, 2018
Location
80120, Colorado
Category
Job Type

Description

Description

Do you want a job where you make a difference in people's lives? Do you want to work in an IT department that supports business partners that protect people and makes their lives better? Do you want to work for an IT department that strives to be a partner at the table with the business, not just a utility producing a generic product? Do you crave work-life balance in your career; including flex time?

Would you be surprised to hear that the previous description is about a job in local government? Arapahoe County Government is run more like a corporation than a big bureaucracy. We are a 2,000-employee company, with sixteen "Business Units" and almost all decision making is done at the business unit level. We are innovative and constantly work toward better performance.

The IT Department at Arapahoe County is centralized, so we are an integral part of a vast array of "businesses", from the Sheriff's Office to Public Works to the Clerk & Recorder's Office. We pride ourselves on being a creative team that understands our customers' businesses.

We are looking for an individual to join our business application support team. This team is responsible for supporting over 50 different server-based applications that support the different business units within Arapahoe County.

We are looking for a person who has a strong technical background, excellent troubleshooting skills, and loves to dig in and found out why an application isn't behaving as expected. A successful candidate will enjoy working and collaborating with others, have a strong desire and motivation to learn, and always willing to share their knowledge with others.

Duties

The following duty statements areillustrative of the essential functionsof the job and do not include other non-essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.

Provides technical expertise in the administration, maintenance, analysis, testing and implementation for purchased or in-house developed software. Creates and implements technical designs based on customer business requirements. Defines project milestones and develops test data based on technical designs. Provides analysis of options and alternatives for application implementation and administration.

May work with vendor for vendor supported applications, acting as the technical liaison between the vendor and internal customers. May do initial troubleshooting of issues before contacting vendor.

May develop tests to troubleshoot problems, plan, test and implement solutions.

May develop technical and user instructions and documentation and may provide training on new or changed applications for both customers and departmental employees.

May assist in the preparation of project plans and resource projections for all activities performed within the framework of a given project. This includes defining project scope as well as preparing work plans for the project.

Supports current IT Standards.

Continue personal development and education to remain informed of current industry development and technologies.

Performs other duties as assigned.

Requirements

SKILLS AND ABILITIES:
Knowledge and experience with current technology, including installation and configuration of application software in a Microsoft environment, analysis, testing, implementation, and on-going applications support.

Knowledge, skill and experience with current Microsoft environment software, such as database integration (MS SQL SERVER), client/server technology or cloud computing. Specific application knowledge may include but is not limited to: EDMS, ITIL Process, Assessor-Treasurer, and Public Works management software.

Skills to design, test, document and implement applications either working with a vendor or with development staff.

Knowledge to analyze and recommend business solutions to meet County automation needs.

Ability to read and interpret technical manuals and specification documents. Ability to explain and discuss complex analysis and application issues in a manner that can be understood by non-technical persons.

Knowledge of and adherence to application security technology.

Ability to analyze and define complex application structures.

EDUCATION:
Bachelor's degree in computer science or a related field is desirable. Continued information technology course work desirable.

EXPERIENCE:
Six to seven years of experience in a professional information technology environment with a minimum of 4 years working withsoftware application support.

(An equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient).

Supplemental Information

Pre-employment testing includes an acceptable current motor vehicle check, background check, and polygraph exam.

A valid Colorado driver's license and fingerprinting must be on file.

SUPERVISION RECEIVED:
Works under the direction of an Information Technology Manager who defines goals and guidelines for the group. Work assignments are in the form of areas of responsibility and are typically generally defined.

SUPERVISION EXERCISED:
May provide direction to other technical professionals and user professionals assigned to a specific project. May act as a trainer.

INTERPERSONAL CONTACTS:
Contacts are with superiors, peers, subordinates, elected officials, customers, and/or vendors. Contacts require the ability to exercise a high degree of interpersonal skills to influence persons at all levels. Information given and received ranges from simple to technical in nature; contacts require the ability to exercise a considerable degree of interpersonal skills. Incumbent is accountable for the results of the contact.

WORK ENVIRONMENT:
Work is generally confined to a standard office environment. Incumbent may be required at any point in time to be on-call to respond to emergency situations, special events or routine on-call schedule. Must be able to travel between multiple locations as needed. Occasional out of town travel may be required.

PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.

Spends 70% of the time sitting and 30% either standing or walking.

Occasionally lifts, carries, pulls or pushes up to 40 pounds.

Occasionally stoops, kneels, balances, reaches, crawls and crouches while performing manual office duties.

Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery.

Visual capacity enabling constant use of computer equipment.

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

As a regular full-time or part-time Arapahoe County employee you may be eligible for benefits such as:

Medical and Dental Insurance, Vision Insurance, Life and Supplemental Life Insurance, Short and Long Term Disability, Retirement Plan and Deferred Compensation Plan, Flexible Benefit Plan, Pre-paid Legal Service Plan,
Vacation and Sick leave time, Holiday pay, and the Training and Educational Reimbursement Program.

For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary.

01
Please choose the response that best describes your educational background.

  • Some high school courses
  • High School Graduate or GED
  • Some college courses
  • Some college courses in computer science or a related field.
  • Associate Degree
  • Associate Degree in computer science or a related field.
  • Bachelor's Degree
  • Bachelor's Degree in computer science or a related field.
  • Master's Degree
  • Master's Degree in computer science or a related field.
02
Please choose the response that best describes your experience in a professional information technology environment.

  • No experience
  • One year but less than two years of experience
  • Less than one year of experience
  • Two years but less than three years of experience
  • Three years but less than four years of experience
  • Four years but less than five years of experience
  • Five years but less than six years of experience
  • Six years but less than seven years of experience
  • Seven years but less than eight years of experience
  • Eight years but less than nine years of experience
  • Nine years but less than ten years of experience
  • Ten years but less than eleven years of experience
  • Over eleven years of experience
03
Please choose the response that best describes your experience working with software application support.

  • No experience
  • Less than one year of experience
  • One year but less than two years of experience
  • Two years but less than three years of experience
  • Three years but less than four years of experience
  • Four years but less than five years of experience
  • Five years but less than six years of experience
  • Six years but less than seven years of experience
  • Seven years but less than eight years of experience
  • Over eight years of experience
04
I have demonstrated professional success with the following skills:

  • Querying SQL databases
  • Designing databases
  • Creating reports using SQL
  • Modifying (insert, update, or delete) data in a SQL database
  • Creating SQL stored procedures
  • Scripting languages such as JavaScript, VBA, PowerShell or others
  • Creating technical documentation
  • Implementing in-house or purchased software
  • Installing, Upgrading, or Maintaining in-house or purchased software
  • None of the above
05
Do you have a current, valid driver's license?

  • Yes
  • No
06
Have you received six or more points within the past twelve months or eight or more points within the past twenty-four months against your driving record?

  • Yes
  • No
07
How many moving traffic violations have you been cited for in the past two years?

  • Less than 3 violations
  • 3 or 4 violations
  • 5 or more violations
08
In the past five years, have you had your driver's license revoked or suspended?

  • Yes
  • No
09
If hired, are you able to furnish proof you are currently eligible to work in the U.S. without sponsorship?

  • Yes
  • No

* Required Question

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