Goverment Jobs
Published
December 6, 2018
Location
San Marcos, Texas
Category
Job Type

Description

JOB SUMMARY

JOB SUMMARY:
Performs a variety of specialized utility customer service functions relative to area of assignment including customer service (telephone and in person), billing, cash posting, , and/or general data entry; posts routine utility billing journals and/or miscellaneous transactions ; generates and/or prepares utility billing l reports; conducts administrative duties in support of departmental operations; and performs other related duties.

We are looking for a member to join our team who exemplifies our core values of integrity, teamwork, professionalism, customer experience and innovation.
ESSENTIAL FUNCTIONS AND DECISION MAKING

Essential Functions

  • Performs a variety of accounts payable duties:
    • Receives and enters data into the City utility billing software in preparation for weekly billing, delinquency and disconnection runs.
    • Reconciles billing (e-billing) and delinquent files; monitors utility accounts; issues adjustments as required.
    • Prepares billing and delinquent account journals, posts journal.
    • Creates, updates, and maintains customer accounts.
  • Processes customer transactions:
    • Handles utility customer calls.
    • Generates customer letters concerning rate changes, back billing or credits, Contacts customers telephone/email regarding billing/accounts issues.
    • Verifies account charges for accuracy; identifies and resolves account discrepancies.
    • Updates and maintains billing files.
  • Performs a variety of general accounting duties:
    • Backup online payment transfers; verifies lock-box and ACH transfer files.
    • Prepares miscellaneous extra charge/adjustment journal entries and reconciles accounts.
    • Compiles statistical and/or billing l data; prepares or generates various types of billing reports.
  • Miscellaneous:
    • Performs data entry; creates, updates, and maintains utility accounts and billing files for area of assignment.
    • Coordinates and conducts special projects as required.
    • Provides general clerical support.
    • Performs other routine and/or specialized duties relative to area of assignment as assigned.
  • Decision Making

    • This position works under general supervision.

    MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)

    Minimum Requirements

    • High School Diploma or equivalent is required.
    • Two (2) years customer service ? billing or closely related experience is required;
    • Depending on area of assignment, a valid Texas Driver's License with an acceptable driving record may be required.

    CORE COMPETENCIES AND PHYSICAL DEMANDS

    Core Competencies

    • Must be able to read and comprehend departmental policies, procedure manuals, and accounting documentation relative to area of assignment.
    • Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, vendors, customers, and local businesses.

    Physical Demands and Working Conditions
    Physical requirements include lifting up to 45 pounds rarely. Subject to sitting and vision constantly; handling, fine dexterity, hearing and talking frequently; standing, walking, lifting, carrying, pushing/pulling, reaching, climbing, balancing and foot controls occasionally; bending and twisting rarely.

    Working conditions involves occasional exposure to infectious diseases when interacting with the public.

    Work Hours
    8 a.m. ? 5 p.m., M-F

    FLSA Status
    Non-Exempt

    The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance.

    BENEFITS
    Medical, Dental & Vision Coverage

    • United Healthcare
      • Choice Plus PPO Plan
      • Prescription Drug Plan
      • Wellness Initiatives
      • Virtual Doctor Visits 24/7
      • Dental Plan
    • Davis Vision Insurance
      • Base Vision Plan
      • Premium Vision Plan
      • Laser Vision Correction discounts

    Retirement

    • Texas MunicipalRetirement System (TMRS)
    • ICMA-Retirement Corporation - optional 457-deferred compensation plan

    ADDITIONAL BENEFITS

    • Flexible Spending Accounts
    • City paid Life and AD&D Insurance
    • Voluntary Life, AD&D and Long Term Disability insurance
    • Employee Assistance Program
    • Medical Concierge Service
    • Vacation
    • Sick Leave
    • Holidays
    • Longevity Pay
    • Tuition Reimbursement
    • Activity Center Membership
    • Direct Deposit
    01
    Do you have a minimum education level of a high school diploma or equivalent?

    • Yes
    • No
    02
    Do you have a valid Driver's License with an acceptable driving record?

    • Yes
    • No
    03
    Do you have two (2) years of customer service- billing or closely related experience?

    • Yes
    • No
    04
    Do you have call center experience? *Note: Preferred

    • Yes
    • No

    * Required Question

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