Goverment Jobs
Published
December 7, 2018
Location
Myrtle Beach, South Carolina
Category
Job Type

Description

Job Announcement

Why work for the City of Myrtle Beach?
The reason we exist is to serve our residents and tourists. By combining our unique talents to ensure the preservation of the natural beauty of our area, we are committed to building and sustaining a safe community where economic development and neighborhood enrichment can flourish while creating an unparalleled experience for all.

How we accomplish our mission:
Leveraging the diversity of our workforce to continually think and do things differently, theCity of Myrtle Beachinvests in the development of our employees by providing them with a working environment that serves to enhance their personal happiness and elevate their professional goals allowing them to create connections and innovations that can address some of the challenges our organizations faces.
Are you one of us?
As employees of the City of Myrtle Beach, we believe we live and work in one of thegreatest citieson the East Coast for family, friends and leisure! With over 100 top quality golf courses, the coast's largest "Sky Wheel", incredible views, food, sports, shopping and the beach - we live where others vacation! In fact, there will be an estimated 20,000,000 people annually coming to vacation in Myrtle Beach within the next year! It takes everyone in our City Family working together toward the same goal to provide an experience that keeps people coming back year after year!
If you are the type of person who values making a significant contribution to an organization leading the state of South Carolina by exercising human potential to make a direct, external impact in your community, we want to meet you!

Job Description

CITY OF MYRTLE BEACH, SOUTH CAROLINA
CLASSIFICATION DESCRIPTION

COMMUNICATIONS OFFICER

PURPOSE OF CLASSIFICATION
The purpose of this classification is to perform technical call response tasks by receiving emergency and non-emergency calls, dispatching calls, and documenting related information in compliance with State and Federal policies, regulations and laws.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Receives calls on the City's emergency 911 system, including emergency calls, non-emergency calls, TDD calls, and language lines.

For non-emergency calls, provides information, answers questions, takes messages, and/or refers caller to appropriate staff; contacts various other departments as needed to resolve problems such as streetlights being out, downed street signs, roadway debris, and power outages.

For emergency calls, obtains information from callers and determines the appropriate agency to respond to the need for assistance; contacts and dispatches the correct agency; provides agency with information needed to respond appropriately and to ensure personnel/officer safety; works to keep caller calm; monitors status of response; and contacts wrecker services and utility companies as needed.

Logs incoming calls and dispatch information into an automated system; utilizes National Crime Information Center terminal; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; and maintains records of calls and dispatching activities; records all officer calls, dispatch time, arrival time and omplete time; files required documentation, files, requests and responses.

Monitors a variety of radio frequencies; monitors weather radios; alerts field personnel to weather conditions; monitors other frequencies to communicate with law enforcement, ambulance, fire and other emergency services providers; provides information to and/or obtains information from field personnel regarding emergencies, incident scenes, directions, and status.

Performs computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by officers.

Performs various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver's licenses and tags; submits information to appropriate staff; and performs system back ups and reboots servers as needed.

Ensures compliance with all applicable laws, rules, regulations, standards, policies, and procedures: ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.

Prepares or completes various forms, reports, daily shift reports, disciplinary reports, inquiry forms, incident reports, case logs, training reports and evaluations, trouble reports, memos, spreadsheets, or other documents.

Receives various forms, reports, vehicle reports, criminal reports, training reports, weather advisories, daily shift reports, trouble reports, incident reports, case cards, updates, NCIC information, codes, ordinances, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Communicates with supervisor, City employees, the public, law enforcement, fire, and medical personnel, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.

Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations, policies and procedures; maintains an awareness of new equipment, procedures, trends and advances in the profession; reads professional literature; maintains professional affiliations; participates in continuing education activities; attends shift meetings, workshops and seminars as appropriate.

Operates an NCIC terminal, a personal computer, and general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software.

ADDITIONAL FUNCTIONS

Performs clerical support tasks which may include locating telephone numbers and addresses, researching/contacting business/residence key holders as necessary; performs pager, phone, and/or radio knock out tests as required.

Takes and relays messages to officers, other divisions, or local agencies; places calls for officers and supervisors.

Performs other related duties as required.

Minimum Qualifications

High school diploma; vocational/technical training in telecommunications preferred; little or no previous experience or training; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid South Carolina driver's license. Must attain State of South Carolina Telecommunications and/or NCIC certification(s) within one year of hire date and maintain valid certification(s) thereafter. May be required to obtain and maintain Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aid certifications. May be required to attain and maintain other certifications as related to position
Pleasedownload and complete the following:

1) Legible copy of Birth Certificate

2)Transcriptsfrom High School or a legible copy of High School Diploma, G.E.D. certificate, or proof that it has been requested.

3)Certified Driver's Historyfor the past 10 years in all states where applicant has been licensed. (If record is not immediately available, attach proof of application for same, such as a copy of the completed form or written letter ofrequest to the State's DMV)

4)Complete Credit Historyis required from one of the three major credit bureaus listed below. We will not accept a credit score in lieu of a full credit report or a credit report from any other company except those listed below. Credit reports are available at no charge fromwww.annualcreditreport.com.

Equifaxhttp://www.equifax.com/
P.O. Box 740241
Atlanta, GA 30374
800-685-1111

Experianhttp://www.experian.com/
P.O. Box 2002
Allen, TX 75013
800-397-3742

Transunionhttp://www.transunion.com/
P.O. Box 2000
Chester, PA 19022
800-888-4213

NOTE:Defaulting on a student loan precludes hiring ? SC Code 59-111-50.

5) Importance of Honesty Letter:http://cms6.revize.com/revize/myrtlebeachsc/IMPORTANCE%20OF%20HONESTY.pdf

6) Authorization to Release Information:http://cms6.revize.com/revize/myrtlebeachsc/Affidavit%20of%20Authorization%20to%20Release%20Information.pdf

7) DD Form 214, copy 4(If prior military)

8) Personal History Questionnaire:http://cms6.revize.com/revize/myrtlebeachsc/Personal%20History%20Questionnaire%20-%20Police.pdf
9) For out of statecertified police officers, military and/or federal candidates with prior law enforcement training, certification and employment, the following documents are required. It is not mandatory that these forms be returned with your application; however, they must be submitted prior to any hire date with our department.

1. Certificate of Completion (Basic Training Course Certificate)

2. Curriculum/Syllabus showing hours and topics of training (Must be official document from academy/military training)

3. Indication that a Letter of Good Standing has been requested for Federal/Military candidates.

10) Physical Agility Test & Score Sheet(Police Officer, Detention Officer and Community Service Officer only):PDFThe physical agility course will be conducted immediately following the National Police Officer Selection Test (Police) or Nelson Denny Test (Detention). Please be dressed in running/jogging attire. Shorts are permitted, but not recommended. The physical agility course must be completed within 2:06 minutes or less (Police only). Not meeting the time limit (Police only) or not completing the physical agility course (Police, Detention and Community Service Officer) will result in disqualification.

1. Certificate of Completion (Basic Training Course Certificate)

2. Curriculum/Syllabus showing hours and topics of training (Must be official document from academy/military training)

3. Indication that a Letter of Good Standing has been requested for Federal/Military candidates.

South Carolina Certified Officers (Class I and Class II):

Myrtle Beachis currently accepting applications from South Carolina certified Police (Class I) and Detention Officers (Class II). In-state certified officers can take advantage of the pre-certified hiring process and apply for a transfer to police or detention officer. To be eligible you must:

  • Be a graduate of the South Carolina Criminal Justice Academy
  • Possess a current and validSCCJAClass I or Class II certification: Class I Police Officer, Patrol Deputy, Trooper, or Class II Detention Officer

Successfully pass all phases of our hiring process to include:

  • National Police Officer Selection Test (Police) or Nelson Denny (Detention)
  • Physical Agility Test
  • Background Investigation
  • Interview with Chief of Police
  • Medical and Psychological exam
  • Candidates must complete an expedited Pre-Service Training and a shortened Field Training Program (FTO) before being released for duty.
  • Interested candidates should submit a complete application to include (see requirements for Police Applications above for additional details):
  • City Application
  • Supplemental Application
  • Personal History Questionnaire
  • Importance of Honesty
  • Authorization to Release Information
  • Physical Agility Test & Score Sheet
  • High School Diploma
  • Birth Certificate
  • South Carolina Official Driving Record
  • Certified Credit Report
Supplemental Information

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

See our Benefits Here

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